Complaints policies and whistleblowing
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4 Terms
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Complaints policies
__ + __ of complaints are checked when the setting is __
Procedures, outcomes, inspected
2
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Service users have the right to have their complaints: (3)
have their complaints dealt with effectively and in a timely way
have their complaint formally investigated
be told the outcome of their complaint
3
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What is whistleblowing?
When an employee reports poor or dangerous practice at their workplace to a higher organisation outside their setting
4
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Employees are __ to whistle blow when they encounter __ practice and can be penalised for not __
ordered
dangerous
whistleblowing
Note 
Flashcards (40)