aice t&t paper 1 keywords

tourism

providing products and services such as transport, accommodation, and activities to customers (tourists)

ecotourism

visiting a place to enjoy the natural environment without causing damage

accommodation

a place where people can stay, for example, a hotel

eco-lodges

small-scale forms of accommodation that are environmentally sustainable, often found in rural destinations

customer service

meeting the needs and wants of customers by providing them with products and services

social media

websites and apps for sharing photos and information

customer needs

the basic human requirements of a customer, e.g. food, clothing, shelter, safety, a sense of belonging and self-esteem

customer wants

customers’ preferences, for example, the type of hotel they want to stay in, or the type of restaurant they want to visit

destinations

areas that attract visitors

customer demand

how willing and able a customer is to purchase particular products and services

sustainable travel and tourism

visiting places in ways that help sustain or conserve the environment and how people live

pandemic

a serious outbreak of disease across the world

cultural attraction

a site that appeals to tourists because of links with the past or present ways of life or traditions of the local people

event

in a travel and tourism context, events are time-limited happenings that appeal to tourists

occupancy rate

the number of beds used out of the total number of bed spaces available

VFR (visiting friends and relatives) tourism

when tourists travel to destinations to spend time with people they know

pilgrimage

a visit to a place considered to be a special in order to show respect

resort

a location visited mainly by leisure tourists

short-haul flight

a flight of less than 3 hours

long-haul flight

a flight of more than 6 hours

MICE (meetings, incentives, conferences, event) tourism

business tourism; visiting destinations for work reasons

conference

a large event where many people meet together, sometimes for a few days to present or listen to talks and/or discuss travel industry business formally

convention

a large event where many people who do a similar job or have a similar business, travel agents for example, meet each other to share ideas and information

exhibition

an event where travel and tourism organizations show their products and services to, for example, tour operators and travel agents from abroad

trade event

an event at which businesses show or exhibit their products and services to customers and potential customers

domestic tourism

when tourists visit destinations in their home country

inbound tourism

when tourists travel into a country

market

the group of buyers or consumers for a particular good or service

outbound tourism

when tourists travel away from the country where they live

mass tourism

when many tourists travel to popular holiday destinations

inbound travel agency

a travel and tourism business that sells travel and inbound tourism products provided by other travel and tourism businesses, for example guided tours in the destination country

inbound tour operator

a travel and tourism business that organizes tourism products for inbound tourism customers, for example package tours in the destination country

specialist tourism

when tourists visit destinations because of a particular special interest such as painting or cooking

packaged tourism

tourist travel and visits organized by a travel and tourism business; a tour operator combines separate travel and tourism components to make a single package product, which is sold to customers at a single price

tour operator

a travel and tourism business that organizes tour products for customers

components

individual parts of the holiday, such as transport, accommodation, and meal plans

unpacked tourism

different elements of a trip are booked separately and provided by different providers

independent travel

self-arranged tourism

ancillary services

extra support services for tourists, such as tour guiding, car and cycle hire, and currency exchange

travel agent

a business that sells travel and tourism products provided by other travel and tourism businesses

responsible tourism

tourists in a destination behaving respectfully towards the natural environment and towards local people; travel and tourism providers and authorities behaving responsibly by managing or developing tourism so that the natural environment and local people are treated respectfully

external customers

customers who use the products and services of a travel and tourism business and are not members of staff or otherwise part of the business

accessibility

ease of reaching or moving around a destination

infrastructure

the basic systems and services that support local people and tourists in an area

mobility

the ability to move around freely

theme park

a major tourist attraction with many amusements and rides

all-inclusive resort

a destination or hotel that provides a wide range of products and services on one site

purpose-built resort

a destination that is planned and built especially for tourism

visitor attraction

a place or event that appeals to tourists; it could be a built, cultural, or historic attraction, or an event

natural attraction

a place that appeals to tourists because of the environment, such as a beach or waterfall

built attraction

a building or monument that appeals to tourists, such as a museum or theme park

vertical integration

merging of travel and tourism businesses belonging to different industry components

horizontal integration

merging of travel and tourism businesses belonging to the same industry component

dynamic packaging

making holiday or tour packages from components that are chosen by customers, instead of providing customers with a pre-arranged package

national park/nature park

usually a large natural area that is protected by government rules to conserve the landscape and for leisure tourists to enjoy

nature reserve

a natural area that is protected to keep rare animals and plants safe from damage caused by people

disposable income

the amount of money people have to spend after subtracting the costs of necessities such as food and shelter from net income

GDP (gross domestic product)

a measure to show the size of a country’s economy; looks at the value of the goods and services that a country produces ad is used to show how well a country is performing

currency exchange rate

the amount of money that one country’s currency is worth in another country’s currency

social

relating to the ways in which people live together, such as family structure, avaibalew leisure time and attitudes to tourism impacts and sustainability

demographic

relating to the structure or balance of a population, for example the changing age profile of a population

tourism impacts

the effects that tourism can have on a destination, including the effects on the people who live in the destination and son the environment

visa

a travel document permitting a person to enter, leave or stay in a country

eco-tour

a holiday to visit the natural environment while causing no damage

cruise

a relaxing leisure journey, normally on water

ferry

ships or boats that link destinations or places within a destination

e-scooter

a type of sustainable, mass personal-use transport available for public use in many destinations

MRT (mass rapid transit)

a type of rail transport used in some city destinations to transport large numbers of people quickly and often cheaply

trend

a way in which patterns of travel have developed over time

tourism-generating areas

places that tourists come from

tourism-receiving areas

areas that tourists visit; countries or regions where there are tourism destinations

UNESCO (united national educational, scientific, and cultural organization)

seeks to encourage the identification, protection, and preservation of cultural and natural heritage around the world considered to be of outstanding value to humanity

publicity

attention that is given to something by the media

eco-resort

a place that ecotourists visit on holiday, to relax and sometimes to take part in conservation activities

promotion

any activity that creates interest in a customer or a potential customer

leakage

when money from travel and tourism has come into a country and then leaves it, instead of staying in the local economy

profit

the money a travel and tourism organization makes after paying costs and taxes

multiplier effect

how money spent by tourists in a destination circulates through the local economy

ICT (information and communication technology)

the range of computer and other electronic devices used to store, send and share information

real-time reservations

travel and tourism bookings that are made instantly

ticketless travel

travel without physical tickets

biometrics

digital information about a person’s appearance that is used to establish their identity

biodiversity

the variety of animal and plant life in a place

ethical tourism

managing tourism provision with the intention of doing so sustainably or visiting destinations with the intention of being a responsible tourist

local authority

government-funded organization that provides a service to both local and visiting populations

working environment

a person’s surroundings at work

job satisfaction

feeling fulfilled by carrying out a work role

repeat business

external customers returning to visit or use a travel and tourism organization again

turnover

the amount of money a travel and tourism organization gains by providing products and services to external customers

personal and professional development

growing and progressing personally and at work

external customers

customers who use the products and services of a travel and tourism business and are not members of staff or otherwise part of the business

internal customer

a person within a travel and tourism organization who receives customer service from the organization

customer service standards

expected levels of customer service quality

benchmarking

analyzing the customer service provided by an organization so as to identify possible improvements to the organization’s customer service delivery

performance management

reviewing and improving how well staff members deliver customer service

appraisal

an ongoing performance management dialogue between a staff member and supervisor or manager

ratings

grades or marks awarded to travel and tourism providers by national or local tourism organization

market research

investigating and gathering information about customer needs, wants and demand for travel and tourism products and services

survey

a market research technique; customers answer pre-set questions and responses are used to analyze customer needs, wants and demand for products and services

mystery shopper

a market researcher acting as a customer; they observe, experience, and report customer service