Information Used in Construction and Customer Service Policies

This set of flashcards covers important concepts related to job specifications, customer service policies, and related documentation in construction.

Job Specifications

Define the requirements and responsibilities of a particular job role, outlining skills, qualifications, and experience needed.

Plans/Drawings

Detailed visual representations of the construction project, ensuring compliance with design specifications and regulatory standards.

Work Programmes

Outline the schedule and sequence of activities for construction projects, essential for planning, coordinating tasks, and tracking progress.

Gantt Chart

A visual tool used in work programmes to schedule and monitor project tasks against time.

Delivery Notes

Documents that record the receipt of materials and equipment, aiding in inventory management and verifying deliveries.

Time Sheets

Records of hours worked by employees, used for payroll processing and monitoring workforce productivity.

Health & Safety Policies

Outline procedures to ensure employee safety, preventing accidents and managing risks in the workplace.

Environmental Policies

Define practices for minimizing environmental impact, promoting sustainability, and ensuring regulatory compliance.

Customer Service Policy

Guidelines for interactions with clients to ensure high-quality service and maintain positive relationships.

Customer Service Mission

Strives for excellence in customer service by equipping staff to meet changing customer needs and addressing complaints promptly.

Real Time Resolution

Aiming to resolve customer complaints and requests on the same day they arrive, if possible.

Staff Training and Development

Ensures continual training for staff to meet customer expectations and keep skills up-to-date.