Information Used in Construction and Customer Service Policies

Job Specifications

  • Define requirements and responsibilities of a job role.

  • Outline skills, qualifications, experience, tasks, and duties.

  • Aid in recruitment, performance evaluation, and role clarity.

Plans/Drawings

  • Provide detailed visual representations for construction.

  • Include architectural, structural, and engineering elements.

  • Ensure compliance with design specifications and regulatory standards.

Work Programmes

  • Outline schedule and sequence of construction activities.

  • Assist in planning, task coordination, and timeline management.

  • Track progress and identify potential delays.

Delivery Notes

  • Document receipt of materials/equipment delivered to site.

  • Include details like quantities, descriptions, and delivery dates.

  • Support inventory management and verification of received materials.

Time Sheets

  • Record hours worked by employees on site.

  • Used for payroll processing and tracking labor costs.

  • Ensure accurate wage payments and monitor workforce productivity.

Health & Safety Policy

  • Outline procedures to ensure employee safety and well-being.

  • Help prevent accidents, manage risks, and comply with legal standards.

Environmental Policy

  • Define standards for minimizing environmental impact.

  • Promote sustainability and waste management.

  • Ensure compliance with environmental regulations.

Customer Service Policy

  • Guidelines for staff interactions with customers and stakeholders.

  • Strive for excellence in service under available resources.

  • Address client concerns and maintain positive relationships.

Mission Statement

  • Equip staff with knowledge to enhance service standards.

  • Provide relevant information to customers promptly.

  • Resolve complaints and requests satisfactorily.

Values in Customer Service

  • Anticipate customer needs and plan accordingly.

  • Greet customers warmly and respectfully.

  • Listen and consider customer requests.

  • Communicate honestly and courteously.

  • Follow-through on customer requests efficiently.

  • Serve with pride, commitment, and high ethical standards.

  • Respect individual customers and encourage participation.