TXRH Validation

What is the mission statement?

legendary food, legendary service

Name all of our appetizers (11)

combo app

cheese fries

tater skins

fried pickles

cactus blossom

rattlesnake bites

killer ribs

shrimp app

texas chili

boneless wings

twisted mozzarella

What questions do you ask when a guest orders a combo?

which three options between boneless wings, fried pickles, rattlesnake bites, twisted mozzarella or tater skins. which two dipping sauces they want

Name all of our side items (16)

baker

sweet potato

mashed potatoes

fries

mushrooms

onions

green beans

rice

veggies (broccoli and carrots)

broccoli

corn

chili

house salad

Caesar salad

mac and cheese

applesauce

What is a load and what can you load?

a load is cheddar cheese and bacon

can load mashed potatoes and baker

sweet load is caramel sauce and marshmallows

What is a smother and what can you smother?

a smother is sautéed onions and mushrooms

you can load steaks and chicken

also have the shrimp smother that is 3 shrimp

What comes automatically on top of chili?

red onions and cheddar cheese

What dinner salads do we carry? (4)

chicken critter salad

grilled chicken salad

chicken creaser salad

filet salad

describe the grilled chicken salad

crisp salad green topped with an 8oz marinated and grilled chicken breast, Jack cheese, egg, tomato, bacon, red onion rings, and 8 croutons

describe the chicken critter salad

salad greens topped with 4 hot, crisp chicken critters, jack and cheddar cheese, tomato, bacon, and eggs

describe the chicken Caesar salad

romaine lettuce tossed with our made in house caesar dressing and 8 croutons then topped with an 8oz marinated and grilled chicken breast

describe the steakhouse filet salad

salad greens drizzled with Italian dressing and topped with tomato, bleu cheese crumbles, 8 croutons, diced red onion, bacon bits, and 6oz of sliced filet

Describe our steak cooking process

seasoning all over

seared on flat top

diamond marks on grill

Why do we put diamonds on our steaks?

for presentation

describe our steak temps

rare: cool red center

medium rare: warm red center

medium: hot pink center

medium well: slight pink center

well: no pink center

Why is it important to repeat steak temps back to our guests?

to prevent upcooks or recooks

What is a recook or an up cook?

When a customers steak is cooked incorrectly

you have to fill out an up cook or recook ticket with type of steak, server name, time in, sides, and what it is supposed to be cooked to

What is our leanest steak? What sizes do we carry?

sirloin

6, 8, 11, 16

What is our most flavorful steak? What sizes do we carry?

ribeye

12, 14, 16

What is our second most flavorful steak? What sizes do we carry?

New York strip

8 and 12

What is our most tender steak?

What sizes do we carry?

Filet

6, 8, and medallions

When do you suggest to butterfly a steak?

when a filet is cooked medium well or above

What sizes of prime rib do we carry?

12, 14, 16

When is prime rib available?

daily, until sold out

What cut of meat is our prime rib?

ribeye

What is the prime rib cooking procedure?

slow roasted over night

What sizes of ribs do we offer?

rib app: 4 bones

half slab: 6-7 bones

full slab: 10-11 bones

Can we cook a burger below medium well?

no

What burgers and sandwiches do we have? (6)

all American burger

bacon cheeseburger

smokehouse burger

BBQ chicken sandwich

mushroom Jack Chicken Sandwich

pulled pork sandwich

describe the all American burger

lettuce, tomatoes, onion, American cheese

describe the bacon cheeseburger

lettuce, onion, tomato, American cheese and bacon

describe the smokehouse burger

lettuce, onion, tomato, BBQ sauce, sauteed onions, sauteed mushrooms, jack cheese, and American cheese

describe the bbq chicken sandwich

lettuce, tomato, onion, and BBQ sauce

describe the mushroom jack chicken sandwich

lettuce, tomato, onion, jack cheese, and sauteed mushrooms

describe the pulled pork sandwich

just over half a pound of pork served with signature BBQ sauce

What are our Texas sized combos? (5)

6 or 8oz sirloin with shrimp or ribs

12oz ribeye with shrimp or ribs

6oz filet with shrimp or ribs

chicken critters with 6oz sirloin or ribs

BBQ chicken with 6oz sirloin or ribs

describe the sirloin kabob

8oz of marinated steak cubes, red and green peppers, onions, tomatoes, and a mushroom cap served over a bed of rice with one additional side

describe the porterhouse

23oz t-bone steak

describe the veggie plate

a choice of any 4 side items

house or Caesar salads can only be one of the 4 choices

Describe the chicken critter dinner

7 all white meat chicken tenders, hand battered and golden fried

describe the grilled BBQ chicken

an 8oz boneless chicken breast marinated and grilled, then basted in our signature BBQ sauce

describe the roadkill

chopped steak topped with sauteed mushrooms, sauteed onions, and jack cheese

describe the pulled pork

a 10 oz portion of tender, slow-cooked pork served with our signature BBQ sauce

describe the pork chops

7-8oz center cut pork chop lightly seasoned and grilled to perfection

comes in single or double portion

describe the country fried sirloin

a 6-7oz sirloin steak hand battered and golden fried

choice of brown gravy or cream gravy

describe the beef tips

8oz of tender steak topped with sauteed onions, sauteed mushrooms, and gravy

choice of mashed potatoes or seasoned rice, and one additional side

describe the smothered chicken

8oz boneless chicken breast marinated and grilled

topped with up to 3 of following: white gravy, brown gravy, jack cheese, sautéed mushrooms or sauteed onions

describe the portobello mushroom chicken

8oz boneless chicken breast marinated and grilled topped with jack cheese and portobello mushroom sauce

describe the herb crusted chicken

an 8oz boneless chicken breast marinated and grilled seasoned with a blend of herbs and spices

describe the grilled salmon

5oz or 8oz grilled salmon fillet topped with made in house lemon pepper butter

describe the fried catfish

3 or 4 catfish fillets breaded in a southern cornmeal mixture and deep fried

Name the kids menu items (6)

dillo bites

hot dog

kids grilled chicken

jr. chicken tenders

mac and cheese

mini cheese burgers

Name the ranger meals (3)

rib basket

ranger critter

sirloin steak

What side items come with kids and ranger meals (8)

fries

veggies

broccoli

mashed potatoes

green beans

mac and cheese (up charge)

corn

applesauce

describe the dillo bites

4 to 5oz of steak pieces cooked to medium well or above

describe the hot dog

a 4oz all beef hot dog served on a bun (can be topped with chili and cheese)

describe the kids grilled chicken

3 chicken tenders, marinated and seared

describe the jr chicken tenders

4oz of hand battered all white meat chicken with choice of dipping sauce

describe the kids mac and cheese

a 7oz portion of kraft macaroni and cheese

describe the mini cheeseburgers

2 - 2oz hamburgers, cooked medium well or above, with American cheese on our fresh baked bread

describe the ranger sirloin

a 6oz sirloin

describe the ranger rib basket

a 4-bone portion of our fall of the bone ribs

describe the ranger critter meal

5 hand battered chicken critters with choice of dipping sauce

What is kid service and why is it important?

its offering things like the the kids menu but also talking directly to the kids to make them feel important

What desserts do we offer?

apple pie, brownie, and strawberry cheesecake

when do you suggest desserts?

never

What is our early dine special?

Monday - Thursday 3-5

Who do you card?

everyone

What are the acceptable forms of ID?

drivers license, state issued ID, military ID, and passports

What is the SIR method?

stands for size, interview, and rate

used to assess whether you should serve someone alcohol

What draft beers do we carry? (9)

Blue Moon

Bud Light

Coors Lt

Busch Lt

Miller Lt

Michelob Ultra

Modelo Especial

Dos XX Amber

Shiner Bock

What sizes do we offer for draft beers?

frosted mug (22oz) or pint (16oz)

What bottled beers do we carry? (15)

Angry Orchard

Bud Light

Budweiser

Busch Light

Coors Lt

Corona

Dos XX Lager

Heineken 0.0

Heineken

Michelob Ultra

Miller Lite

Sam Adams

Stella Artois

Yuengling

Corona NA

What questions do you ask when selling a margarita?

frozen or on the rocks

salt, sugar, or tajin on the rim

kicker (patron or 1800)

flavor

ID

Give two bourbon/whiskey brands we carry

Crown Royal and Jack Daniels

Give two gin brands we carry

Bombay Sapphire and Tanqueray

Give two rum brands we carry

Captain Morgan and Malibu

Give two tequila brands we carry

Patron Silver and Don Julio

Give two vodka brands we carry

Titos and Graygoose

Give two scotch brands we carry

Johnnie Walker Black and Dewars

What white wines do we carry?

Canyon Road Chardonnay

Kendal Jackson Chardonnay

Ecco Domani Pinot Grigio

Barefoot Moscato

Nobilio Sauvignon

What red wines do we carry?

Dark Horse Cabernet

Josh Cabernet

Meiomi Pinot Noir

Canyon Road Merlot

what blush do we carry?

Barefoot White Zen

What bubbly do we carry?

La Marca Prosecco

What is our story?

legendary margaritas

hand cut steaks

fresh baked bread

made from scratch sides

ice cold beer

fall off the bone ribs

What is our first time guest program?

recognizing first time guests so we can keep them coming back

what are the three words to describe howdy?

fun, friendly, and energetic

What happens during howdy?

give a friendly welcome with eye contract and a smile

great with bread plates and naps

recognize first time guests and tell the story

suggest specific drinks and apps

ring in drinks and apps

How long do you have to great a table?

15-45 seconds

What are the three words to describe engage?

knowledgeable, passionate, care/concern

what happens during engage?

serve drinks

take order using pivot points

remember to tell the story

ring in order and refill bread if needed

How long do you have to deliver drinks?

2-3 minutes

What are the three words to describe arrive?

proud, present, and attentive

What happens during arrive?

deliver apps and salads

pre bus and refill bread

deliver entrees using pivot points

check back 2min/2 bites to make sure its good

how long do you have to deliver apps?

6-8 minutes

how long do you have to deliver salads?

5 minutes

how long do you have to deliver entrees?

12-15 minutes

What are the three words to describe respond?

kind, courteous, and respectful

What happens during respond?

anticipate guest needs

maintain tables (refills, pre bus, ect)

be check ready

What are the three words to describe thank you?

genuine, memorable, and grateful