414 Lec 12-13

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25 Terms

1
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List and define each aspect of the SCORE method for performance Management.
S: Strategy

C: Communication

O: Opportunity

R: Recognition

E: Engagement
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S: Strategy
•Describe what employees are supposed to do and why

•Create defined measures of performance that are linked to outcomes
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C: Communication
•Both more informal feedback and formal evaluation
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O: Opportunity
•Link people with jobs at which they excel

•Look for ways to improve people-job links

•Connect with other employees, other departments

•Professional growth opportunities
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R: Recognition
•Recognize specific employee behaciors

→compliment positive things

→specofoc feedback

→weaknesses important as well
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E: Engagement 
→Solicit employee input on how to better achience objectives in the organization

→Provide employees with resources to perform their work
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Describe the difference between feedback and evaluation.
knowt flashcard image
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six types of evaluation bias.
•Leniency bias

•Contrast bias

•Similarity bias

•Recency bias

•Experience bias

•Likeability bias
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Leniency bias
manager is either too strict or too lenient
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Contrast bias
staff are compared to each other, rather than the standard
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Similarity bias
manager favors people who are like them
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Recency bias
looking only at the most recent behaviour/accomplishment
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Experience bias
our perspective is accurate and the only way to see it
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Likeability bias
the more likable, the more successful
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Discuss how bias can be minimized in evaluation and feedback Processes
•Build awareness that vias exists in order to minimze its effect

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•Gather people’s perspectives - 360 evaluations (peer review)

•Do not use self evaluation

•Establish clear and measurable goals

•Give real time feedback
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trait-based performance evaluation
assess employee display of job traits
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behavior-based performance evaluation
assess employee display of job behaviors
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results-oriented performance evaluation 
assess employee progress towards defined objectives
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Define personal brand
The **conscious** and **intentional** effort od individuals to create and influence public perception by position themselves as authorities in their industries, elevating their credibility, and differentiating themselves from the competition, to ultimately **advance their careers**, increase their circles of **influence** and have a larger impact
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List the elements of a personal brand
Cluster of ideas and expectations that come to people’s minds when they think of you:

•What you stand for

•Your beliefs, values, knowledge and passion

•Makes you unique and memorable

•Makes you a valued asset to the organization

•Defines how people view and relate to you

•Frames people’s perceptions of your role & effectiveness
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Explain how a strong personal brand can increase professional competitiveness.
If you are trusted, decision makers may be more receptive to your ideas
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Describe the concept of brand clarity
How close your internal brand (how you think about yourself) and you external brand (how others think of you) align
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Identify what makes a personal brand credible.
Competence

Trustworthiness

Passion

Tenacity

Objectivity 
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Cite strategies for transforming one’s personal brand.
•Value of resources you offer to an organization

→identify resources most valued by the org and develop them

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•Scarcity of resources

→highly valued and scare resources
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List strategies you can use to influence others

1. Establishing credibility
2. Framing goals to identify a common ground
3. Reinforce one’s position with compelling and vivid evidence
4. Connect emotionally with audience