Studied by 4 people
List and define each aspect of the SCORE method for performance Management.
S: Strategy
C: Communication
O: Opportunity
R: Recognition
E: Engagement
S: Strategy
•Describe what employees are supposed to do and why
•Create defined measures of performance that are linked to outcomes
C: Communication
•Both more informal feedback and formal evaluation
O: Opportunity
•Link people with jobs at which they excel
•Look for ways to improve people-job links
•Connect with other employees, other departments
•Professional growth opportunities
R: Recognition
•Recognize specific employee behaciors
→compliment positive things
→specofoc feedback
→weaknesses important as well
E: Engagement
→Solicit employee input on how to better achience objectives in the organization
→Provide employees with resources to perform their work
Describe the difference between feedback and evaluation.
six types of evaluation bias.
•Leniency bias
•Contrast bias
•Similarity bias
•Recency bias
•Experience bias
•Likeability bias
Leniency bias
manager is either too strict or too lenient
Contrast bias
staff are compared to each other, rather than the standard
Similarity bias
manager favors people who are like them
Recency bias
looking only at the most recent behaviour/accomplishment
Experience bias
our perspective is accurate and the only way to see it
Likeability bias
the more likable, the more successful
Discuss how bias can be minimized in evaluation and feedback Processes
•Build awareness that vias exists in order to minimze its effect
•Gather people’s perspectives - 360 evaluations (peer review)
•Do not use self evaluation
•Establish clear and measurable goals
•Give real time feedback
trait-based performance evaluation
assess employee display of job traits
behavior-based performance evaluation
assess employee display of job behaviors
results-oriented performance evaluation
assess employee progress towards defined objectives
Define personal brand
The conscious and intentional effort od individuals to create and influence public perception by position themselves as authorities in their industries, elevating their credibility, and differentiating themselves from the competition, to ultimately advance their careers, increase their circles of influence and have a larger impact
List the elements of a personal brand
Cluster of ideas and expectations that come to people’s minds when they think of you:
•What you stand for
•Your beliefs, values, knowledge and passion
•Makes you unique and memorable
•Makes you a valued asset to the organization
•Defines how people view and relate to you
•Frames people’s perceptions of your role & effectiveness
Explain how a strong personal brand can increase professional competitiveness.
If you are trusted, decision makers may be more receptive to your ideas
Describe the concept of brand clarity
How close your internal brand (how you think about yourself) and you external brand (how others think of you) align
Identify what makes a personal brand credible.
Competence
Trustworthiness
Passion
Tenacity
Objectivity
Cite strategies for transforming one’s personal brand.
•Value of resources you offer to an organization
→identify resources most valued by the org and develop them
•Scarcity of resources
→highly valued and scare resources
List strategies you can use to influence others
Establishing credibility
Framing goals to identify a common ground
Reinforce one’s position with compelling and vivid evidence
Connect emotionally with audience
Note
Flashcard