414 Lec 12-13

List and define each aspect of the SCORE method for performance Management.

List and define each aspect of the SCORE method for performance Management.

S: Strategy

C: Communication

O: Opportunity

R: Recognition

E: Engagement

S: Strategy

•Describe what employees are supposed to do and why

•Create defined measures of performance that are linked to outcomes

C: Communication

•Both more informal feedback and formal evaluation

O: Opportunity

•Link people with jobs at which they excel

•Look for ways to improve people-job links

•Connect with other employees, other departments

•Professional growth opportunities

R: Recognition

•Recognize specific employee behaciors

→compliment positive things

→specofoc feedback

→weaknesses important as well

E: Engagement

→Solicit employee input on how to better achience objectives in the organization

→Provide employees with resources to perform their work

Describe the difference between feedback and evaluation.

six types of evaluation bias.

•Leniency bias

•Contrast bias

•Similarity bias

•Recency bias

•Experience bias

•Likeability bias

Leniency bias

manager is either too strict or too lenient

Contrast bias

staff are compared to each other, rather than the standard

Similarity bias

manager favors people who are like them

Recency bias

looking only at the most recent behaviour/accomplishment

Experience bias

our perspective is accurate and the only way to see it

Likeability bias

the more likable, the more successful

Discuss how bias can be minimized in evaluation and feedback Processes

•Build awareness that vias exists in order to minimze its effect

•Gather people’s perspectives - 360 evaluations (peer review)

•Do not use self evaluation

•Establish clear and measurable goals

•Give real time feedback

trait-based performance evaluation

assess employee display of job traits

behavior-based performance evaluation

assess employee display of job behaviors

results-oriented performance evaluation

assess employee progress towards defined objectives

Define personal brand

The conscious and intentional effort od individuals to create and influence public perception by position themselves as authorities in their industries, elevating their credibility, and differentiating themselves from the competition, to ultimately advance their careers, increase their circles of influence and have a larger impact

List the elements of a personal brand

Cluster of ideas and expectations that come to people’s minds when they think of you:

•What you stand for

•Your beliefs, values, knowledge and passion

•Makes you unique and memorable

•Makes you a valued asset to the organization

•Defines how people view and relate to you

•Frames people’s perceptions of your role & effectiveness

Explain how a strong personal brand can increase professional competitiveness.

If you are trusted, decision makers may be more receptive to your ideas

Describe the concept of brand clarity

How close your internal brand (how you think about yourself) and you external brand (how others think of you) align

Identify what makes a personal brand credible.

Competence

Trustworthiness

Passion

Tenacity

Objectivity

Cite strategies for transforming one’s personal brand.

•Value of resources you offer to an organization

→identify resources most valued by the org and develop them

•Scarcity of resources

→highly valued and scare resources

List strategies you can use to influence others

1. Establishing credibility

2. Framing goals to identify a common ground

3. Reinforce one’s position with compelling and vivid evidence

4. Connect emotionally with audience