UNIT 11 & 12 COMM 12

A SKILL TO COMBAT CONFLICT/ GET IN THE HEAD OF THE PERSON/ANYONE CAN TAKE THIS ON

CONFLICT STYLES/STRATEGIES

A SKILL TO COMBAT CONFLICT/ GET IN THE HEAD OF THE PERSON/ANYONE CAN TAKE THIS ON is an approach used to navigate disagreements and disputes. It involves understanding one's own style and adapting to effectively communicate and resolve issues.

AVOIDANCE

-UNWILLING OR UNABLE ONE OR -BOTH PARTIES SEEK TO SURPRESS THE -CONFLICT CATCHPHRASE “LEAVE ME ALONE” OR “LEAVE IT ALONE”

ACCOMMODATION

-ONE PARTY YIELDS THE WIN TO OTHER PARTY

-GIVE INTO OTHERS AS THE EXPENSE OF OUR OWN

-CATCHPHRASE “I GIVE UP”

COMPETITION

-ONE PARTY SEEKS TO SATISFY INTEREST REGARDLESS OF IMPACT TO THE OTHER PARTY

-MORE CONCERNED WITH OUR PERSONAL GOALS THAN THE GOALS OF THE OTHER 

-CATCHPHRASE “I WIN YOU LOSE”

COMPROMISE

-BOTH PARTIES WIN & GIVE UP SOMETHING

CONCEDING SOME GOALS TO ACHIEVE OTHER GOALS

-CATCHPHRASE “GIVE A LITTLE GET A LITTLE”

COLLABORATION

-BOTH PARTIES WIN

-WE SEARCH FOR NEW SOLUTIONS THAT WILL ACHIEVE THE GOALS OF ALL INVOLVED

-CATCHPHRASE “WE WIN”

CHOOSING A STYLE

-HOW IMPORTANT IS THE ISSUE TO ONESELF

-HOW IMPORTANT IS IT TO THE OTHER

HOW IMPORTANT IS IT TO MAINTAIN POSITIVE RELATIONSHIP

-HOW MUCH TRUST DO WE HAVE

-HOW MUCH TIME DO WE HAVE

DEFENSIVENSS

THE REACTION TO PROTECT ONESELF UNDER AN ATTACK OR PERCEIVED ATTACK

CAUSES OF DEFENSIVENESS

-EVALUTION

-CHANGE BEHAVIOR

-MANIPULATE

-NON-MESSAGE

-AIR OF SUPERIORITY

-EXPRESS CERTAINTY OF OPINIONS

EVALUATION

WHEN SOMEONE IS ASSESSING, JUDGING, OR GRADING US

CHANGE BEHAVIOR

“CONTROLLING MESSAGE TO YOU”

WHEN WE ARE TOLD TO CHANGE THE WAY, WE’RE DOING IT

MANIPULATE

“MESSAGE THAT HAS HIDDEN STRATEGY”

THE CONVERT REQUEST

NON-MESSAGE

“IGNORE US”

-REMAIN NEUTRAL

AIR OF SUPERIORITY

PEOPLE WALK WITH CONFIDENCE BUT CAN BE PERCEIVED AS ARROGANT

EXPRESS CERTAINTY OF OPINIONS

THOUGHTFUL QUESTION BUT OFFER DEFINITIVE ANSWERS NOT OPEN TO OPINION OR DIALOGUE

ANOTHER PERSPECTIVE THE “CAUSES OF DEFENSIVENESS

-DOUBLE EDGED SWORD BC IT IS NECESSARY FOR MANAGERS, BUT CAN BE MISCONTRUED

-”CLIMBING THE LADDER”

-PEOPLE WHO LOVE TO WORK

-DERIVE ALOT OF SELF IDENTITY FROM WORKPLACE

-MOST COMMITED & DEDICATED TO THE ORGANIZATION

-SHOW EARLY & STAY LATE

-VERY SELF-MOTIVATORS

UPWARD MOBILE

REWARD THEM BY GIVING THEM PROMOTIONS, LET THEM MAKE DECISIONS, DOESN’T CARE ABOUT RANK JUST WANTS THE POWER

UPWARD MOBILE

WHEN COMMUNICATING WITH THIS ONE THEY TEND TO LIKE TO ALWAYS TALK ABOUT WORK, GETS ALONG WITH OTHERS LIKE THEM BUT NO TOO MUCH BECAUSE IT CAN BE COMPETITION, AND EXPECTS YOU TO BE LIKE THEM

UPWARD MOBILE

LIKES STATUS QUO OR ORGANIZATION “CULTUTRE”, WILL DEFEND IT AND WILL TAKE CRITISM PERSONALLY, AND EXPECTS OTHERS TO DEFEND IF NOT THEY GET MAD ABOUT IT

UPWARD MOBILE

-”NEUTRAL”

-WORK TO LIVE

-NOT IN FAVOR OF WORK, BUT ALSO NOT AGAINST

-WORK BECAUSE THEY HAVE TO

-IT IS MY JOB BUT NOT WHO I AM 

INDIFFERENTS

REWARD THEM BY GIVING THEM PAID TIME OFF OR BONUS SOME WILL TURN DOWN PROMOTIONS BECAUSE THE MONEY ISN’T WORTH IT

INDIFFERENTS

WHEN COMMUNICATING WITH ONE THEY TEND TO LIKE ANTHING THAT TIES TO LIFE OUTSIDE OF WORK, THINK EMPLOYEE OF THE MONTH IS A JOKE WITHOUT PTO, HAVE HOBBIES, COME ACROESS INTROVERTED, WILL TALK ABOUT TO WORK TO GET THE JOB DONE, BUT THAT’S IT, EXPECTS OTHERS TO BE LIKE THEM

INDIFFERENTS

THEY ACCEPT STATUS QUO “IT IS WHAT IT IS” WON’T PUT FORTH EFFORT TO CHANGE IT

INDIFFERENTS

-THEY HAVE CONTRADICTORY FEELINGS ABOUT THINGS AT WORK

-CAN BE HIGHY UNPREDICTABLE

-HAVE AN ANTIAUTHORITY MINDSET/ LIKE TO CHALLENGE SYSTEM

-SPEAK UP TO FLAW IN IDEAS

-LOW JOB SATISFACTION

-NERVOUS/ANXIOUS

-INTELLIGENT & THOUGHTFUL TO WORK SOMETHING THROUGH

-HAVE HONEYMOON PHASE AT WORK

AMBIVALENTS

WANTS TO CHANGE STATUS QUO, WILLING TO PUT EFFORT INTO CHANGE IT, PUSHES PEOPLE TO WORK ON CHANGE, KIND OF LIKE A PERFECTIONISTS

AMBIVALENTS

REWARD IS SHORT TERM

AMBIVALENTS

WHEN COMMUNICATING THEY LIKE TO COMPLAIN A LOT (THOUGHTFUL & SARCASTIC COMPLAINTS, TEND TO BE HIGHER ON ARGUMENTATIVE SCALE, YOUR NOT GONNA HAVE ONE BE LOW ARGUMENTATIVE

AMBIVALENTS

NONVERBAL COMMUNICATION

MESSAGES EXPRESSED BY OTHER THAN LINGUISTIC MEANS

IMMEDIENCY

DEGREE OF PERCEIVED PHYSICAL PHYSYCHOLOGICAL CLOSENESS BETWEEN PEOPLE

-BUILDS/BREEDS PERCEPTION OF SOLIDARITY OR CLOSENESS

-BREEDS PERCEPTION OF AFFILIATION, LIKENESS, APPROABILITY'

-DECRESE ANXIETY

-DECREASES PERCEPTION OF STATUS DIFFERENTIAL WITHOUT GIVING UP AUTHORITY

OUTCOMES OF IMMEDIATE BEHAVIOR

-OCCASIONALLY GETS CONFUSED WITH INTIMACY

-ANXIETY FOR PEOPLE WHO DON’T WANT TO CONVERSATE

-ENCOURAGES COMMUNICATION TAKING AWAY ATTENTION FROM TASK

DRAWBACKS OF IMMEDIATE BEHAVIOR

-THE CLOTHES YOU CHOOSE TO WEAR

-SOCIAL STATUS (UNIFORMS)

-GROOMING HABITS

PHYSCIAL APPERANCE

-STUDY OF MOVEMENT

-BODY LANGUAGE/GESTURES

-WAY WE WALK

-POSTURE

KINESICS

-EMOTIONAL STATE

-FACE TELLS OTHERS HOW WE FEEL

-” SADFISH"

-INWORK SHOW NO EMOTION POSITIVE ONLY WHEN NECESARY 

FACIAL EXPRESSIONS

-EYE BEHAVIOR

-USE OUR EYES TO SHOW RESPECT IN SOME CULTURES DISRESPECT

-USE OUR EYES TO MANAGE CONVERSATIONS OR INIATE END

OCULESICS

-STUDY OF THE USE OF THE VOICE

-TONE

-VOLUME

-RATE OF HOW YOU SPEAK

-THE USE OF PAUSE

-ACCENT

VOCALICS

-STUDY OF THE USE OF SPACE & TERRORTORIES IN HUMAN COMMUNICATION'

-SPACE INVADERS ARE MOST LIKELY HIGHER POWER

-DESIGNATED PARKING SPACE

-LESS POWER WORKS IN CUBICLES IN A LARGE SPAVE MORE POWER WORKS IN SMALLER SPACE PRIVATE OFFICES

PROXEMICS

-STUDY OF THE USE OF TOUCH

-TOUCH IS A FUNDAMENTAL NEED

-HANDSHAKE TO COMMUNICATE POWER

-COMMUNICATE AFFECTION

-DO NOT DO THIS TO CO-WORKERS, BOSSES, OR SUBORDINATES

HAPTICS

-STUDY OF THE USE OF TIME IN HUMAN COMMUNICATION

-IMPATIENT IN COMMUNICATION

-DON’T LIKE SECONDS OF SILENCE

-MONOCULTURE YES TIME IS REAL= TASK ORIENTED

TIME IS MONEY

CHRONEMICS