Quiz 2 Study Guide - Lecture

Dissent

Employee disagreement with policies or practices, vital for creative problem-solving and organizational health.

Emotional Triggers of Dissent

Factors that lead to dissent, including frustration with technology, lack of transparency, unrealistic goals, and negative perceptions from management.

Psychological Safety

The emotional safety that affects employees' willingness to express dissent without fear of consequences.

Workplace Incivility

Low-intensity, ambiguous behavior violating workplace norms of respect, leading to decreased effort and increased stress.

Moral Appraisals

Evaluations of a coworker's morality that drive emotional responses and influence workplace behavior.

Problem-Focused Coping

Coping strategy that addresses issues directly, enhancing feelings of control and fairness.

Emotion-Focused Coping

Coping strategy that manages emotional responses, which may weaken trust and relationships with employers.

Emotional Labor

Regulating feelings to meet workplace expectations, often undervalued in jobs involving customer service and care.

Hidden Taint

Emotional labor that becomes 'dirty' due to bias and power struggles in the workplace.

Stress Process

The interaction between a person and their environment where demands exceed available resources, leading to stress.

Job Demands-Resources Model (JD-R)

Theory explaining that high job demands coupled with limited resources increase stress and burnout.

Three Good Things (3GT) Intervention

A gratitude-based intervention where individuals reflect on three positive things daily to improve emotional well-being.

Work-Life Spillover

The transfer of emotional stress and exhaustion from work to personal life, negatively affecting home life.

Civility Norms

Organizational standards that dictate acceptable behavior and interpersonal interactions in the workplace.

Collective Sensemaking

The process by which coworkers together interpret and deal with dissent through humor or shared experiences.

Emotional Contamination

The negative impact of moral dilemmas on personal identity and well-being due to constant exposure to difficult emotions.

Respect in the Workplace

An expectation for behavior that fosters a positive work environment, often dictated by organizational culture.

Bystanders in Workplace Culture

Individuals who can influence workplace dynamics through their intervention or silence regarding incivility.

Professionalism

Cultural norms around acceptable behavior in the workplace, which may restrict authentic emotional expression.

Transparent Communication

Honest and comprehensive information-sharing from employers that helps build trust and engagement.