Quiz 2 Study Guide - Lecture

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20 Terms

1
Dissent
Employee disagreement with policies or practices, vital for creative problem-solving and organizational health.
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2
Emotional Triggers of Dissent
Factors that lead to dissent, including frustration with technology, lack of transparency, unrealistic goals, and negative perceptions from management.
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3
Psychological Safety
The emotional safety that affects employees' willingness to express dissent without fear of consequences.
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4
Workplace Incivility
Low-intensity, ambiguous behavior violating workplace norms of respect, leading to decreased effort and increased stress.
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5
Moral Appraisals
Evaluations of a coworker's morality that drive emotional responses and influence workplace behavior.
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6
Problem-Focused Coping
Coping strategy that addresses issues directly, enhancing feelings of control and fairness.
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7
Emotion-Focused Coping
Coping strategy that manages emotional responses, which may weaken trust and relationships with employers.
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8
Emotional Labor
Regulating feelings to meet workplace expectations, often undervalued in jobs involving customer service and care.
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9
Hidden Taint
Emotional labor that becomes 'dirty' due to bias and power struggles in the workplace.
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10
Stress Process
The interaction between a person and their environment where demands exceed available resources, leading to stress.
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11
Job Demands-Resources Model (JD-R)
Theory explaining that high job demands coupled with limited resources increase stress and burnout.
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12
Three Good Things (3GT) Intervention
A gratitude-based intervention where individuals reflect on three positive things daily to improve emotional well-being.
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13
Work-Life Spillover
The transfer of emotional stress and exhaustion from work to personal life, negatively affecting home life.
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14
Civility Norms
Organizational standards that dictate acceptable behavior and interpersonal interactions in the workplace.
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15
Collective Sensemaking
The process by which coworkers together interpret and deal with dissent through humor or shared experiences.
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16
Emotional Contamination
The negative impact of moral dilemmas on personal identity and well-being due to constant exposure to difficult emotions.
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17
Respect in the Workplace
An expectation for behavior that fosters a positive work environment, often dictated by organizational culture.
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18
Bystanders in Workplace Culture
Individuals who can influence workplace dynamics through their intervention or silence regarding incivility.
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19
Professionalism
Cultural norms around acceptable behavior in the workplace, which may restrict authentic emotional expression.
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20
Transparent Communication
Honest and comprehensive information-sharing from employers that helps build trust and engagement.
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