DEN 120 Exam 2 Study

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What are the 3 types of communication?

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What are the 3 types of communication?

Verbal, non-verbal and media

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Only 7% of communication is ???communication.

Verbal

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What does non-verbal communication consist of?

Body language, facial expressions, appearance, volume, pitch, temp and cadence

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What does verbal communication consist of?

Talking, brail, sign language and writing

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What type of communication uses technology and tolls to convey information?

Media

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A communication block that occurs when clinician assumes the pt knows what the clinician is thinking...

Ineffective communication

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What can cause a lack in the patients trust in dental care and cause pt. to misunderstand information?

Ineffective communication

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The most patient complaints stem from ?????

Ineffective communication

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Where we as the clinician convey empathy, interest, recognize pt. needs, listen carefully and use understandable language....

Effective communication

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True/False? Writing for a patient who has a hard time hearing is an example of effective communication.

True

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What are some reasons why people interpret information differently from others?

Life experiences, beliefs, gender, and physical limitations

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What percent of communication is body language?

55%

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What percent of communication is verbal?

7%

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What percent of communication is tone of voice?

38%

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How many seconds does it take to be judged on educational background, likability, and level of success?

60 seconds

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After how many minutes are we judged on reliability, intelligence, and friendliness?

5 minutes

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What is it important to convey in order to leave a good first impression?

Confidence and professionalism

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The study of distance/personal space that can be influenced by environmental and cultural factors?

Proxemics in communication

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What is the body space for the intimate zone?

1-18 inches

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What is the body space for the personal zone?

1.5-4 feet

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What is the body space for the social zone?

4-12 feet

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What is the body space for the public zone?

Greater than 12 feet

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North America, Northern Europeans and Asians fall into the (low or high) contact category?

Low

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Mediterrians, Arabs and Latinos fall into the (low or high) contact category?

High

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What should we do before even placing our hand on a patients shoulder?

Consider recor of the pt. and ensure you can touch them

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What are some reasons one may be scared of dental care?

Anticipated pain, previous experiences, and fear of the unknown

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The helping relationship is one that is established for the ......

benefit of the patient

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The helping relationship helps the pt. ??? and ??? optimal health.

achieve and maintain

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Who is the consumer of dental care?

The patient

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Systemic and accurate assessments of oral health, to be informed clearly, have all questions answered by one who is reliable and knowledgeable, and respected confidentiality, quality care and consent are all things ???? expect when receiving dental care.

patients

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What are the two types of care?

Paternalistic and patient-centered care

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Belief that health decisions are best left in the hands of those providing health care...

Paternalistic

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Assumes that there are 2 experts; the health care providers and the patient...

Patient care

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Traditional or PC care? Patient is quiet/passive

Traditional

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Traditional or PC care? Care is quality of life centered

PC care

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Traditional or PC care? Patient may or may not adhere to the treatment plan

Traditional

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Traditional or PC care? Patient is more likely to adhere to treatment plan

PC care

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Traditional or PC care? Patient is the recipient of treatment

Traditional

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What are the 2 types of tasks?

Therapeutic and Communication tasks

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Which task contains the 2 F's and what are they?

Therapeutic; fixing the problem and finding the problem

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Fixing the problem...

Treatment

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Finding the problem...

Diagnosis

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What tasks contains the E4 model and what are the 4 E's?

Communication tasks; engagement, empathy, education and enlistment

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Establishes an interpersonal connection between the patient and clinician:

Engagement

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Hygienist’s understanding of and concern about the patient’s thoughts and feelings:

Empathy

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Delivers information to the patient..pt learns something:

Education

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Invites the patient to actively participate in decision making and acknowledges that the patient controls much of what can happen in their dental care treatment plan:

Enlistment

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A person centered counseling with open questions and answer discussions that promotes healthy behavioral changes related to things like drug addiction, tabacco use, oral hygiene, diet, medication and weight/diabetes management...

Motivational Interviewing

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Motivational interviewing emphasizes the ??? between the clinician and the pt.

partnership

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Motivational interviewing communicates ??? to the pt.

acceptance

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Motivational interviewing ??? the patients experience and wisdom.

evokes

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What is the 3 step process to achieve the goal of creating a partnership between the pt and clinician?

Elicit-provide-elicit

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What step in the E-P-E process does this quote fall into? "So what have you heard or been told about gum disease?"

Elicit

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What step in the E-P-E process does this quote fall into? "Research indicates that..." or "some of my patients tell me that a water irrigator is easier to use than dental floss"

Provide

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What step in the E-P-E process does this quote fall into? "What questions do you have?"

Elicit

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Medical/dental terminology, reading ability, communication barriers and age barriers are all examples of what?

Communication roadblocks

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In what year did the US reach the all time high of foreign borns? How many were there?

2010; 40 million

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What percent of the US population is foreign-born?

12.9%

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What group is the largest minority group in the US?

Hispanics

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What percent of Hispanics are native born?

62%

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What percent of Hispanics are foreign born?

38%

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When dealing with a young child, it is important to:

Introduce yourself, describe procedures, give praise after procedures and be aware of their concerns and needs

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When dealing with an adolescent, it is important to:

Respect their independence, speak in a friendly manner, and understand their reluctance to be honest in front of the parent

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When dealing with an older adult, it is important to:

Reduce background noise, use casual topics to begin convo, allow extra time for responses, take the time to explain all info, and speak plainly to ensure the pt. is understanding

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What does the word "vital" mean?

Necessary for life

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What are the 4 vitals?

Body temp, pulse, respirations and blood pressure

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Degree of body heat...

Temperature

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Measurement of heart rate in beats per min...

Pulse

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Measurement of breaths per minute...

Respiration

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Measurement of force against walls of blood vessels as blood flows through them...

Blood pressure

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When taking the temp with an automated device, what should you do you get an abnormal reading?

Use a traditional fluid filled to verify

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Any reading over 99.5F or 37.5C:

Pyrexia

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A temp that indicates a medical emergency is:

105.8F (41C)

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A temp that indicates an active disease:

101F (38.3C)

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What is the normal adult temperature?

96.0 to 99.6

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What is the normal oral temperature?

98.6 or 37C

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What is the normal adult pulse?

60-100 BPM

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True/False: Women's pulse tend to run slightly higher than men

True

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Greater than 100BPM

Tachycardia

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Less than 50BPM

Bradycardia

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Stims, loud emotions, and exercise can ??? the pulse.

Increase

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Quiet emotions, sleep, illness and fasting can ??? the pulse.

Decrease

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What is the normal respiration rate?

14 to 20 breaths per min

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In a child, where would you watch to count the respirations?

In the abdomen

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