Business Leadership Course

Active Listening

Process of taking action to help someone say exactly what he/she really means

Administrators

Business administrator oversees the general operations of an organization or department.

Communication

The process of sharing information between people within the workplace and outside a company. Effective business communication is how employees and management interact to reach organizational goals. Its purpose is to improve organizational practices and reduce errors.

Concurrent control

Ensure the right things are being done as part of work-flow operations

Controlling

• The process of measuring performance and taking action to ensure desired results

• Right things happen, in the right way, at the right time

• Organizational learning and after-action review

Corporate Social Responsibility

CSR is based on the belief that businesses have a greater duty to society than just providing jobs and making profits.

Efficiency

How effectively a company generates products and services related to the amount of time and money needed to produce them.

Empowerment

Enabling employees to take ownership of their work and contribute to meaningful decision-making.

Ethical dilemma

A problem in the decision-making process between two possible but unacceptable options from an ethical perspective.

Ethics

Based on well-founded standards of right and wrong that prescribe what humans ought to do, usually in terms of rights, obligations, benefits to society, fairness, or specific virtues.

Expert Power Extrinsic

External factors that drive individuals to perform, such as rewards, recognition, or incentives provided by others.

Extraversion Feedback

The tendency to focus on gratification obtained from outside the self.

Feedback controls

Ensure that final results are up to desired standards

Feedforward control

Ensure the right directions are set and the right resource inputs are available

Functional Manager

Person who has management authority within a business unit/department with direct supervision over one or more resources on the project/program team.

Intrinsic motivation

Internal factors that motivate individuals, such as personal satisfaction, enjoyment of the task, or a sense of accomplishment.

Integrity

CHARACTERISTICS OF TRANSFORMATIONAL LEADERS

• Vision, Charisma, Symbolism, Empowerment, Intellectual stimulation & Integrity

Laissez-faire style

•  Hands-off approach where leaders provide minimal guidance and allow employees to make decisions.

Leading

A person who leads or commands a group, organization or country

Management by objectives (MBO)

Strategic management model that aims to improve the performance of an organization by clearly defining objectives that are agreed to by both management and employees.

Managers

Allowing managers to oversee a larger number of subordinates with less direct supervision.

Motivation

Work hard with persistence, and to work for reasons other than money or status

Myers-Briggs

The Myers-Briggs Type Indicator (MBTI) is used to determine the personality type of an individual and consists of four dichotomous scales:

introvert/extrovert (IE), thinking/feeling (TF), sensing/intuiting (SN), and judging/perception (JP

Non-verbal communication

Takes place through gestures, facial expressions, body posture, eye contact and use of interpersonal space.

Noise

Sources of noise in communication 

• Poor choice of channels

• Poor written or oral expression

• Failure to recognize nonverbal signals

• Physical distractions

Organization(s)

The way in which an organization arranges its hierarchy, roles, and reporting relationships to facilitate efficient operations and employee motivation.

Organizing

Management function that involves arranging people and resources to work together towards a common goal.

 - Major types of organizational structures include functional, divisional, matrix, and customer-based structures.

Planning

• Setting objectives and action steps to achieve them.

• Objectives: Specific desired outcomes.

Benefits

Something that produces good or helpful results or effects or that promotes well-being

Productivity

A measure of economic performance that compares the amount of goods and services produced (output) with the amount of inputs used to produce those goods and services.

Profitability

A measure of an organization's profit relative to its expenses.

Project Manager

Play the lead role in planning, executing, monitoring, controlling, and closing out projects. They are accountable for the entire project scope, the project team and resources, the project budget, and the success or failure of the project.

Projection

Assignment of personal attributes to others.

Staff

Reduced use of staff includes specialized staff that provide expertise in technical services or problem-solving within an organization.

- Organizational trends involve reducing staff size to increase operating efficiency and employing smaller staff units.

Manager

A person in an organization that supports and is responsible for the work of others. A ________ responsibility is to obtain the highest level of performance for the least amount of inputs/resources.

Plans

To think about and decide what you are going to do or how you are going to do something

Stress

A state of worry or mental tension caused by a difficult situation.

Destructive and Constructive Stress Status Effect

Constructive stress inspires people to act, to achieve, and to utilize more of their full potential for success. Stress becomes destructive when the pressure to act cannot be met, or when one believes it cannot be met.

Team Leader

Provides guidance and instruction to a working group about a project or portfolio of projects. They are in charge of delegating work, overseeing progress towards goals, and coaching team members as needed.

Transformational Values

• Visionary individuals with a strong impact on others.

• Believed to be developable through planning and practice.

• Characteristics: Vision, Charisma, Symbolism, Empowerment, Intellectual stimulation, Integrity

Transactional Values

• Focuses on task accomplishment and worker relationships.

• Uses rewards and punishments for compliance.

Whistleblower

A whistleblower will expose unethical actions of a business

Workforce

The people engaged in or available for work, either in a country or area or in a particular company or industry.

Diversity

Diversity refers to the differences in people's backgrounds, experiences, and characteristics, such as gender, race, age, religion, and sexual orientation.

Cultural relativism

Ethical behvaiour is determined by one's culture 

Universalism

There ethical standards that are universal across all cultures

Ethical Imperialism

Trying to impose ethical standards in one culture onto another

Social entrepreneurship

Business solves social problems (e.g., bringing technology,  necessities, and job training to the vulnerable)

Emotional Intelligence

• Self-awareness

• Self-regulation

• Motivation

• Empathy

• Interpersonal Skills

Extrinsic Motivation

External factors that drive individuals to perform, such as rewards, recognition, or incentives provided by others.