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Active Listening
Process of taking action to help someone say exactly what he/she really means
Administrators
Business administrator oversees the general operations of an organization or department.
Communication
The process of sharing information between people within the workplace and outside a company. Effective business communication is how employees and management interact to reach organizational goals. Its purpose is to improve organizational practices and reduce errors.
Concurrent control
Ensure the right things are being done as part of work-flow operations
Controlling
The process of measuring performance and taking action to ensure desired results
Right things happen, in the right way, at the right time
Organizational learning and after-action review
Corporate Social Responsibility
CSR is based on the belief that businesses have a greater duty to society than just providing jobs and making profits.
Efficiency
How effectively a company generates products and services related to the amount of time and money needed to produce them.
Empowerment
Enabling employees to take ownership of their work and contribute to meaningful decision-making.
Ethical dilemma
A problem in the decision-making process between two possible but unacceptable options from an ethical perspective.
Ethics
Based on well-founded standards of right and wrong that prescribe what humans ought to do, usually in terms of rights, obligations, benefits to society, fairness, or specific virtues.
Expert Power Extrinsic
External factors that drive individuals to perform, such as rewards, recognition, or incentives provided by others.
Extraversion Feedback
The tendency to focus on gratification obtained from outside the self.
Feedback controls
Ensure that final results are up to desired standards
Feedforward control
Ensure the right directions are set and the right resource inputs are available
Functional Manager
Person who has management authority within a business unit/department with direct supervision over one or more resources on the project/program team.
Intrinsic motivation
Internal factors that motivate individuals, such as personal satisfaction, enjoyment of the task, or a sense of accomplishment.
Integrity
CHARACTERISTICS OF TRANSFORMATIONAL LEADERS
Vision, Charisma, Symbolism, Empowerment, Intellectual stimulation & Integrity
Laissez-faire style
Hands-off approach where leaders provide minimal guidance and allow employees to make decisions.
Leading
A person who leads or commands a group, organization or country
Management by objectives (MBO)
Strategic management model that aims to improve the performance of an organization by clearly defining objectives that are agreed to by both management and employees.
Managers
Allowing managers to oversee a larger number of subordinates with less direct supervision.
Motivation
Work hard with persistence, and to work for reasons other than money or status
Myers-Briggs
The Myers-Briggs Type Indicator (MBTI) is used to determine the personality type of an individual and consists of four dichotomous scales:
introvert/extrovert (IE), thinking/feeling (TF), sensing/intuiting (SN), and judging/perception (JP
Non-verbal communication
Takes place through gestures, facial expressions, body posture, eye contact and use of interpersonal space.
Noise
Sources of noise in communication
Poor choice of channels
Poor written or oral expression
Failure to recognize nonverbal signals
Physical distractions
Organization(s)
The way in which an organization arranges its hierarchy, roles, and reporting relationships to facilitate efficient operations and employee motivation.
Organizing
Management function that involves arranging people and resources to work together towards a common goal.
- Major types of organizational structures include functional, divisional, matrix, and customer-based structures.
Planning
Setting objectives and action steps to achieve them.
Objectives: Specific desired outcomes.
Benefits
Something that produces good or helpful results or effects or that promotes well-being
Productivity
A measure of economic performance that compares the amount of goods and services produced (output) with the amount of inputs used to produce those goods and services.
Profitability
A measure of an organization's profit relative to its expenses.
Project Manager
Play the lead role in planning, executing, monitoring, controlling, and closing out projects. They are accountable for the entire project scope, the project team and resources, the project budget, and the success or failure of the project.
Projection
Assignment of personal attributes to others.
Staff
Reduced use of staff includes specialized staff that provide expertise in technical services or problem-solving within an organization.
- Organizational trends involve reducing staff size to increase operating efficiency and employing smaller staff units.
Manager
A person in an organization that supports and is responsible for the work of others. A ________ responsibility is to obtain the highest level of performance for the least amount of inputs/resources.
Plans
To think about and decide what you are going to do or how you are going to do something
Stress
A state of worry or mental tension caused by a difficult situation.
Destructive and Constructive Stress Status Effect
Constructive stress inspires people to act, to achieve, and to utilize more of their full potential for success. Stress becomes destructive when the pressure to act cannot be met, or when one believes it cannot be met.
Team Leader
Provides guidance and instruction to a working group about a project or portfolio of projects. They are in charge of delegating work, overseeing progress towards goals, and coaching team members as needed.
Transformational Values
Visionary individuals with a strong impact on others.
Believed to be developable through planning and practice.
Characteristics: Vision, Charisma, Symbolism, Empowerment, Intellectual stimulation, Integrity
Transactional Values
Focuses on task accomplishment and worker relationships.
Uses rewards and punishments for compliance.
Whistleblower
A whistleblower will expose unethical actions of a business
Workforce
The people engaged in or available for work, either in a country or area or in a particular company or industry.
Diversity
Diversity refers to the differences in people's backgrounds, experiences, and characteristics, such as gender, race, age, religion, and sexual orientation.
Cultural relativism
Ethical behvaiour is determined by one's culture
Universalism
There ethical standards that are universal across all cultures
Ethical Imperialism
Trying to impose ethical standards in one culture onto another
Social entrepreneurship
Business solves social problems (e.g., bringing technology, necessities, and job training to the vulnerable)
Emotional Intelligence
Self-awareness
Self-regulation
Motivation
Empathy
Interpersonal Skills
Extrinsic Motivation
External factors that drive individuals to perform, such as rewards, recognition, or incentives provided by others.