COMM 160 - Quiz 1

Emotion Myths

Common misconceptions about emotions being hardwired, purely reactive, or indicative of weakness.

Emotions

Complex experiences involving brain regulation and bodily signals, shaped by past experiences and predictions.

Emotional Labor

Managing emotions as part of one’s job role, often requiring a difference between felt and expressed emotions.

Deep Acting

Convincing oneself of emotions and adding empathy to align with organizational needs.

Surface Acting

Covering up true feelings to fulfill job role expectations.

Recognition in RULER Framework

Understanding and identifying emotions in oneself and others.

Importance of Labeling

Using vocabulary to put emotions in perspective, which legitimizes experiences and facilitates empathy.

Cognitive-Reframing/Reappraisal

Consciously choosing to view a situation in an alternate way that generates less negative reaction.

Emotional Contagion

Transfer of moods or emotions from one person to another, influencing feelings and actions.

Emotional Granularity

The ability to describe emotions with a high degree of complexity, enhancing emotional understanding.

Self-Compassion

Treating oneself with kindness as a way to adjust emotional responses.

Meta-Moment

A strategy involving a sense shift, pausing to see your best self, and then strategizing action.

Emotional Intelligence

The ability to recognize and regulate emotions, which is linked to workplace success.

Understanding Emotions

The process of comprehensively grasping both the nature and significance of one's own and others' emotional experiences.

Labeling Emotions

The act of assigning specific words or terms to feelings, aiding in emotional clarity and communication.

Effects of Emotional Recognition

Recognizing emotions helps improve communication, empathy, and relationships by allowing for better interactions.

Role of Emotional Labels

Using precise emotional vocabulary can enhance self-awareness and organizational effectiveness by fostering clearer expressions.

Recognition in Social Contexts

Being able to identify emotions in social settings facilitates empathy and supports collaborative environments.

Emotional Regulation

The ability to influence which emotions one has, when one has them, and how one experiences or expresses these emotions.

Workplace Empathy

The capacity to understand and share the feelings of colleagues, enhancing teamwork and communication.

Stress Management

Techniques and strategies that help maintain emotional balance and reduce the impact of stress in professional settings.

Interpersonal Skills

Skills used to communicate and interact effectively with others, crucial for emotional intelligence in the workplace.

Positive Work Environment

A workplace atmosphere that promotes positivity, collaboration, and emotional well-being among employees.

Conflict Resolution

Strategies to manage and resolve disagreements in a constructive manner, often requiring emotional intelligence.

Feedback Reception

The ability to receive constructive criticism without strong emotional reactions, allowing for personal and professional growth.

Motivational Emotions

Emotions that energize and guide behavior toward achieving goals and maintaining productivity.

Authentic Leadership

Leadership style characterized by transparency, honesty, and the ability to connect with team members' emotions.

Crisis Management

The ability to manage emotions during high-pressure situations, enabling effective problem resolution.

Employee Engagement

The level of enthusiasm and commitment employees have towards their work, often influenced by emotional dynamics.

Social Support in the Workplace

Emotional and practical assistance provided by colleagues that contributes to a more resilient work environment.

Workplace Culture Impact

The effect that organizational culture has on employee emotions, performance, and overall satisfaction.

Burnout

A state of emotional, physical, and mental exhaustion caused by prolonged stress, often requiring emotional resilience to overcome.