COMM 160 - Quiz 1

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32 Terms

1

Emotion Myths

Common misconceptions about emotions being hardwired, purely reactive, or indicative of weakness.

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2

Emotions

Complex experiences involving brain regulation and bodily signals, shaped by past experiences and predictions.

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3

Emotional Labor

Managing emotions as part of one’s job role, often requiring a difference between felt and expressed emotions.

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4

Deep Acting

Convincing oneself of emotions and adding empathy to align with organizational needs.

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5

Surface Acting

Covering up true feelings to fulfill job role expectations.

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6

Recognition in RULER Framework

Understanding and identifying emotions in oneself and others.

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7

Importance of Labeling

Using vocabulary to put emotions in perspective, which legitimizes experiences and facilitates empathy.

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8

Cognitive-Reframing/Reappraisal

Consciously choosing to view a situation in an alternate way that generates less negative reaction.

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9

Emotional Contagion

Transfer of moods or emotions from one person to another, influencing feelings and actions.

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10

Emotional Granularity

The ability to describe emotions with a high degree of complexity, enhancing emotional understanding.

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11

Self-Compassion

Treating oneself with kindness as a way to adjust emotional responses.

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12

Meta-Moment

A strategy involving a sense shift, pausing to see your best self, and then strategizing action.

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13

Emotional Intelligence

The ability to recognize and regulate emotions, which is linked to workplace success.

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14

Understanding Emotions

The process of comprehensively grasping both the nature and significance of one's own and others' emotional experiences.

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15

Labeling Emotions

The act of assigning specific words or terms to feelings, aiding in emotional clarity and communication.

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16

Effects of Emotional Recognition

Recognizing emotions helps improve communication, empathy, and relationships by allowing for better interactions.

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17

Role of Emotional Labels

Using precise emotional vocabulary can enhance self-awareness and organizational effectiveness by fostering clearer expressions.

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18

Recognition in Social Contexts

Being able to identify emotions in social settings facilitates empathy and supports collaborative environments.

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19

Emotional Regulation

The ability to influence which emotions one has, when one has them, and how one experiences or expresses these emotions.

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20

Workplace Empathy

The capacity to understand and share the feelings of colleagues, enhancing teamwork and communication.

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21

Stress Management

Techniques and strategies that help maintain emotional balance and reduce the impact of stress in professional settings.

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22

Interpersonal Skills

Skills used to communicate and interact effectively with others, crucial for emotional intelligence in the workplace.

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23

Positive Work Environment

A workplace atmosphere that promotes positivity, collaboration, and emotional well-being among employees.

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24

Conflict Resolution

Strategies to manage and resolve disagreements in a constructive manner, often requiring emotional intelligence.

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25

Feedback Reception

The ability to receive constructive criticism without strong emotional reactions, allowing for personal and professional growth.

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26

Motivational Emotions

Emotions that energize and guide behavior toward achieving goals and maintaining productivity.

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27

Authentic Leadership

Leadership style characterized by transparency, honesty, and the ability to connect with team members' emotions.

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28

Crisis Management

The ability to manage emotions during high-pressure situations, enabling effective problem resolution.

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29

Employee Engagement

The level of enthusiasm and commitment employees have towards their work, often influenced by emotional dynamics.

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30

Social Support in the Workplace

Emotional and practical assistance provided by colleagues that contributes to a more resilient work environment.

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31

Workplace Culture Impact

The effect that organizational culture has on employee emotions, performance, and overall satisfaction.

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32

Burnout

A state of emotional, physical, and mental exhaustion caused by prolonged stress, often requiring emotional resilience to overcome.

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