D.4 Common Problem that Occur in Teams (3)

Which term describes delays in decision-making because team members must wait their turn to speak?
A. Team Efficacy
B. Evaluation Apprehension
C. Production Blocking
D. Sequential Interdependence

C. Production Blocking

Which constraint arises from the fear of being judged negatively when sharing ideas?
A. Production Blocking
B. Task Interdependence
C. Evaluation Apprehension
D. Group-Group Conflict

C. Evaluation Apprehension

What refers to the team’s shared belief in their ability to perform effectively?
A. Team Efficacy
B. Cohesion
C. Trust
D. Collective Efficacy

A. Team Efficacy

A marketing team delays decision-making because everyone talks over one another and ideas are not heard. This is an example of:
A. Evaluation Apprehension
B. Production Blocking
C. Team Efficacy
D. Communication Barriers

B. Production Blocking

A team member hesitates to share an idea in fear of sounding “stupid.” Which constraint is evident?
A. Production Blocking
B. Evaluation Apprehension
C. Team Efficacy
D. Functional Conflict

B. Evaluation Apprehension

Which of the following is NOT a reason why teams sometimes fail?
A. Lack of empowerment
B. Clear objectives
C. Lack of skill
D. Distrust of the team process

B. Clear objectives

A team that meets frequently without outcomes suffers from:
A. Lack of empowerment
B. Excessive meeting requirements
C. Jurisdictional Ambiguity
D. Dysfunctional Conflict

B. Excessive meeting requirements

Which problem occurs when team members are not given authority to make decisions?
A. Lack of skill
B. Lack of empowerment
C. Distrust of the team process
D. Internal Conflict

B. Lack of empowerment

A company formed a “team” of individuals who do not collaborate and only work independently. This reflects:
A. Team is not a team
B. Lack of empowerment
C. Lack of skill
D. Communication Barrier

A. Team is not a team

A project team repeatedly fails to meet goals because they are unsure of what they are supposed to achieve. The main issue is:
A. Lack of empowerment
B. Unclear objectives
C. Lack of skill
D. Functional Conflict

B. Unclear objectives

Which type of conflict decreases productivity and may spread to other areas?
A. Functional Conflict
B. Dysfunctional Conflict
C. Interpersonal Conflict
D. Reciprocal Interdependence

B. Dysfunctional Conflict

Which type of conflict can stimulate new ideas and improve team effectiveness?
A. Dysfunctional Conflict
B. Functional Conflict
C. Group-Group Conflict
D. Individual-Group Conflict

B. Functional Conflict

Two teammates argue over the best way to handle a client, but their debate produces creative solutions. This is an example of:
A. Dysfunctional Conflict
B. Functional Conflict
C. Internal Conflict
D. Jurisdictional Ambiguity

B. Functional Conflict

A conflict in one department spreads negativity across the company, lowering morale. This represents:
A. Functional Conflict
B. Dysfunctional Conflict
C. Task Interdependence
D. Demographic Diversity

B. Dysfunctional Conflict

A person faced with two incompatible goals is experiencing:
A. Interpersonal Conflict
B. Group-Group Conflict
C. Internal Conflict
D. Task Interdependence

A. Interpersonal Conflict

Disagreement between two individuals is called:
A. Individual-Group Conflict
B. Interpersonal Conflict
C. Functional Conflict
D. Sequential Interdependence

B. Interpersonal Conflict

Conflict between one member and the rest of the group is:
A. Group-Group Conflict
B. Internal Conflict
C. Individual-Group Conflict
D. Dysfunctional Conflict

C. Individual-Group Conflict

Which conflict type happens when two or more groups oppose each other?
A. Group-Group Conflict
B. Interpersonal Conflict
C. Task Conflict
D. Individual-Group Conflict

A. Group-Group Conflict

A teacher feels torn between pursuing a promotion or staying close to family responsibilities. This represents:
A. Internal Conflict
B. Group-Group Conflict
C. Functional Conflict
D. Jurisdictional Ambiguity

A. Internal Conflict

Two departments (Finance and HR) constantly argue about budget allocation. This is:
A. Individual-Group Conflict
B. Interpersonal Conflict
C. Group-Group Conflict
D. Dysfunctional Conflict

C. Group-Group Conflict

Which cause of conflict refers to limited resources like money, time, or equipment?
A. Competition for Resources
B. Task Interdependence
C. Jurisdictional Ambiguity
D. Communication Barriers

A. Competition for Resources

Which interdependence type occurs when multiple employees share a single machine?
A. Sequential Interdependence
B. Reciprocal Interdependence
C. Pooled Interdependence
D. Task Independence

C. Pooled Interdependence

Which interdependence occurs when the output of one person becomes the input of another?
A. Sequential Interdependence
B. Reciprocal Interdependence
C. Pooled Interdependence
D. Internal Conflict

A. Sequential Interdependence

hich interdependence involves ongoing back-and-forth exchanges and the highest dependency?
A. Sequential Interdependence
B. Reciprocal Interdependence
C. Pooled Interdependence
D. Interpersonal Conflict

B. Reciprocal Interdependence

A project team struggles because boundaries between departments are unclear. This reflects:
A. Competition for Resources
B. Jurisdictional Ambiguity
C. Task Interdependence
D. Dysfunctional Conflict

B. Jurisdictional Ambiguity

Task interdependence refers to:
A. The level of autonomy a team member has in making decisions
B. The degree to which team members must share materials, information, or expertise to perform their jobs
C. The frequency of team meetings and check-ins
D. The effectiveness of a team leader in assigning tasks

B. The degree to which team members must share materials, information, or expertise to perform their jobs

Which of the following scenarios does NOT describe a type of task interdependence?

A. Maria and other employees share a budget to buy raw materials for production.
B. Juan completes his report, which is immediately used by Ana to finalize the project.
C. Lisa works entirely independently on her own project without needing input or sharing resources with anyone else.
D. Ana sends her draft to Juan, who updates it and sends it back to her for corrections.

C. Lisa works entirely independently on her own project without needing input or sharing resources with anyone else.

People who push, yell, give orders, and intimidate others are called:
A. Sniper
B. Tank
C. Know-It-All
D. Whiner

B. Tank

A person who uses sarcasm and humiliates others is a:
A. Tank
B. Sniper
C. Friendly Sniper
D. Grenade

B. Sniper

Someone who dominates conversations and refuses to listen to others is called:
A. Know-It-All
B. No Person
C. Maybe Person
D. Nothing Person

A. Know-It-All

Which difficult person constantly complains?
A. Whiner
B. Nothing Person
C. Yes Person
D. Grenade

A. Whiner

A person who disagrees with everything is:
A. No Person
B. Tank
C. Think-They-Know-It-All
D. Maybe Person

A. No Person

Who is obsessed with being liked and agrees to everything?
A. Maybe Person
B. Yes Person
C. Whiner
D. Tank

B. Yes Person

Someone who won’t commit or make a decision is:
A. Maybe Person
B. Yes Person
C. No Person
D. Nothing Person

A. Maybe Person

Who throws tantrums when not appreciated?
A. Grenade
B. Friendly Sniper
C. Tank
D. Know-It-All

A. Grenade

A person who uses jokes to criticize or tease others is called:
A. Grenade
B. Friendly Sniper
C. Tank
D. Maybe Person

B. Friendly Sniper

Someone who exaggerates, lies, or gives unsolicited advice is:
A. Think-They-Know-It-All
B. Sniper
C. Know-It-All
D. Whiner

A. Think-They-Know-It-All

Which of the following is a person with high need for perfection?
A. Whiner
B. Yes Person
C. Grenade
D. Friendly Sniper

A. Whiner

Which classification focuses on completing tasks quickly and controlling the situation?
A. High need for control
B. High need for approval
C. High need for attention
D. High need for perfection

A. High need for control

Who among the following would most likely avoid tasks rather than attempt them?
A. Nothing Person
B. Tank
C. Yes Person
D. Know-It-All

A. Nothing Person

The “lose-win strategy” in conflict resolution is associated with:
A. Avoiding Style
B. Accommodating Style
C. Forcing Style
D. Collaborating Style

B. Accommodating Style

Persisting until one party achieves goals at the expense of others is called:
A. Compromising
B. Forcing Style
C. Avoiding Style
D. Collaborating Style

B. Forcing Style

Which conflict style seeks a mutually beneficial solution?
A. Collaborating Style
B. Compromising Style
C. Accommodating Style
D. Forcing Style

A. Collaborating Style

Negotiation and bargaining fall under which conflict style?
A. Compromising Style
B. Avoiding Style
C. Accommodating Style
D. Forcing Style

A. Compromising Style

Which conflict style involves withdrawing to avoid the situation?
A. Avoiding Style
B. Accommodating Style
C. Forcing Style
D. Collaborating Style

A. Avoiding Style

A person who discusses conflict with a third party is engaging in:
A. Withdrawal
B. Triangling
C. Mediation
D. Arbitration

B. Triangling

Forcing Style is often called a:
A. Win-Win strategy
B. Lose-Lose strategy
C. Win-Lose strategy
D. Lose-Win strategy

C. Win-Lose strategy

A “lose-lose strategy” in conflict resolution is exemplified by:
A. Compromising Style
B. Accommodating Style
C. Forcing Style
D. Avoiding Style

A. Compromising Style

A manager encourages employees to resolve conflicts on their own first. This is an example of:
A. Third-party Intervention
B. Direct Conflict Resolution
C. Avoiding Style
D. Forcing Style

B. Direct Conflict Resolution

A neutral third party listens and makes a final decision in a conflict. This is called:
A. Mediation
B. Arbitration
C. Negotiation
D. Triangling

B. Arbitration

A neutral third party helping both sides reach a mutually agreeable solution is:
A. Mediation
B. Arbitration
C. Compromising
D. Avoiding

A. Mediation

Working on a problem individually without interacting with others is called:
A. Interacting Group
B. Nominal Group
C. Brainstorming
D. Brainwriting

B. Nominal Group

When group members interact to solve a problem, it is called:
A. Nominal Group
B. Interacting Group
C. Brainwriting
D. Group Polarization

B. Interacting Group

Encouraging group members to say all ideas aloud without immediate criticism is:
A. Brainstorming
B. Brainwriting
C. Nominal Group
D. Interacting Group

A. Brainstorming

Removing verbal discussion during idea generation is:
A. Brainwriting
B. Brainstorming
C. Interacting Group
D. Nominal Group

A. Brainwriting

The tendency for groups to make more extreme decisions than individuals is:
A. Group Polarization
B. Brainwriting
C. Nominal Group
D. Brainstorming

A. Group Polarization

A team needs to generate ideas for a new marketing campaign. Each member writes their ideas silently on cards without discussing. This method is called:
A. Brainstorming
B. Brainwriting
C. Nominal Group
D. Interacting Group

B. Brainwriting

Ana, Ben, and Carlo work individually on a problem but never meet to discuss it. This describes:
A. Nominal Group
B. Interacting Group
C. Brainstorming
D. Compromising

A. Nominal Group

In a team meeting, everyone agrees to the extreme idea of launching a product earlier than planned, even though individually they would not. This illustrates:
A. Group Polarization
B. Brainwriting
C. Avoiding Style
D. Compromising

A. Group Polarization

If a team is trying to solve a problem and some members withdraw while others push aggressively for their solution, which conflict styles are being used?
A. Avoiding and Forcing
B. Collaborating and Compromising
C. Accommodating and Negotiating
D. Forcing and Compromising

A. Avoiding and Forcing

A “Friendly Sniper” in a team meeting criticizes ideas through jokes. Which strategy could best resolve this conflict without escalating?
A. Collaborating Style
B. Forcing Style
C. Avoiding Style
D. Compromising Style

A. Collaborating Style

During a project, Maria tries to dominate decisions, Carlos refuses to act, and Liza constantly complains. To maintain productivity, which approach should the manager adopt first?
A. Encourage direct conflict resolution among the team
B. Immediately fire the difficult members
C. Use arbitration without consulting them
D. Ignore the conflict and hope it resolves

A. Encourage direct conflict resolution among the team

Who developed the classification of difficult people in the workplace?
A. Kurt Lewin
B. Sidney Bramson
C. Daniel Goleman
D. Abraham Maslow

B. Sidney Bramson

Kim always yells, uses sarcasm, and dominates conversations during team meetings. She is most likely motivated by a high need for:
A. Control
B. Perfection
C. Approval
D. Attention

A. Control

John constantly complains, refuses to do tasks properly, and points out minor flaws in every assignment. His behavior suggests a high need for:
A. Attention
B. Perfection
C. Approval
D. Control

B. Perfection

Maria agrees with everyone, avoids making decisions, and tries to be liked by all her coworkers. She is most likely motivated by a high need for:
A. Control
B. Attention
C. Approval
D. Perfection

C. Approval

Alex throws tantrums, exaggerates his achievements, and seeks to be noticed in every discussion. He is most likely motivated by a high need for:
A. Attention
B. Approval
C. Perfection
D. Control

A. Attention

Sarah uses humor to criticize coworkers and often tries to be the center of attention. She is most likely motivated by a high need for:
A. Control
B. Attention
C. Approval
D. Perfection

B. Attention

David dominates meetings, pushes people to finish tasks quickly, and becomes frustrated when others don’t follow his plan. His behavior indicates a high need for:
A. Approval
B. Attention
C. Control
D. Perfection

C. Control

Lisa never takes action on tasks, disagrees with every suggestion, and constantly points out mistakes. She is most likely motivated by a high need for:
A. Perfection
B. Approval
C. Attention
D. Control

A. Perfection

Kevin tries to be liked by all team members, avoids conflicts, and agrees with every decision. This suggests a high need for:
A. Attention
B. Approval
C. Control
D. Perfection

B. Approval