ITIL 4 Study Cards - Service Value System & Chain

A model representing how all components and activities of an organization work together to facilitate value creation through IT-enabled services.

Service Value System (SVS)

Recommendations that can guide an organization in all circumstances, regardless of changes in its goals, strategies, type of work, or management structure. (SVS)

Guiding Principles (SVS)

The means by which an organization is directed and controlled. (SVS)

Governance (SVS)

A set of interconnected activities that an organization performs to deliver a product or service and facilitate value creation. (SVS)

Service Value Chain (SVS)

Sets of organizational resources designed for performing work or accomplishing an objective. (SVS)

Practices (SVS)

A recurring organizational activity performed at all levels to ensure that an organization's performance continually meets stakeholders' expectations. (SVS)

Continual Improvement (SVS)

A set of interconnected activities that an organization performs to deliver a product or service and facilitate value creation.

Service Value Chain is the stream that gives value to the user who says "I don't care, just fix it!"

Service Value Chain (SVC)

The six actions of the Service Value Chain can be configured in any order and frequency. This "flow" creates value unique to each circumstance. This "flow" is called the...

Value Stream 💦

Ensures a shared understanding of the vision, current status, and improvement direction for all dimensions of service management across the organization. (SVC)

Plan (SVC)

Ensures continual improvement of products, services, and practices across all value chain activities and the four dimensions of service management. (SVC)

Improve (SVC)

Provides a good understanding of stakeholder needs, continual engagement with all stakeholders, transparency, and good relationships with all stakeholders. (SVC)

Engage (SVC)

Ensures that products and services continually meet stakeholder expectations for quality, costs, and time to market. (SVC)

Design & Transition (SVC)

Ensures that service components are available when and where they are needed, and that they meet agreed specifications. (SVC)

Obtain/Build (SVC)

Ensures that services are delivered and supported according to agreed specifications and stakeholders' expectations. (SVC)

Deliver & Support (SVC)

The 5 Pieces of the Service Value System are:

G. G. S. P. C.

Guiding Principles

Governance

Service Value Chain

Practices

Continual Improvement

The 6 Activities of the Service Value Chain are:

P. I. E. D. O. S.

Plan

Improve

Engage

Design & Transition

Obtain / Build

Deliver & Support