Communication in Pharmacy Practice

Flashcards covering key vocabulary and concepts discussed in the lecture about communication in pharmacy practice.

Importance of Communication Skills

Essential for providing effective patient care and preventing medication errors.

Patient-Centered Care

An approach that focuses on understanding the patient's experience and involving them in treatment decisions.

Black Box Warning for Fentanyl

Cautions against exposing the application site to direct heat to avoid overdose.

Interpersonal Communication

A complex practice crucial in healthcare for exchanging ideas between patients and providers.

Elements of Interpersonal Communication

Sender, message, receiver, feedback, and barriers.

Feedback in Communication

Allows receivers to communicate their understanding back to senders, improving clarity.

Barriers to Communication

Factors that distort messages and can lead to misunderstandings.

Four Principles of Interpersonal Communication

1) Inescapable, 2) Irreversible, 3) Complicated, 4) Contextual.

sender

The individual who transmits a message.

Receiver

The individual who takes in and decodes the message.

Verbal Message

Communication expressed through spoken or written words.

Nonverbal Message

Communication expressed through body language, facial expressions, etc.

Congruence between Messages

When verbal and nonverbal messages align to convey the same meaning.

Misinterpretation of Instructions

Occurs when the receiver assigns a different meaning to a sender's message.

Patient Engagement

Encouraging patients to actively participate in their therapy and decision-making.

Therapeutic Alliance

The relationship between patient and provider that fosters trust.