MGMT Practice questions ch14-18 (copy)

One of the most common reasons people avoid conflict is because it takes a long time to resolve

False

The most common forms of conflict in organizations include which of the following? 

Personality and Intergroup

A distributive negotiation is

a “win-lose” situation

The nature of conflict in organizations today is

it is a part of organizational life

Functional conflict threatens or diminishes an organization's interests.

False

The integrating style of conflict handling is appropriate in all conflict situations.

False

Benefits of the Rational Decision Making process include all of the following, except

speed

_________________________ are cognitive shortcuts or biases that are used to simplify the process of making decisions.

judgemental heuristics

Decision making is the process used to help groups generate multiple ideas and creative alternatives for solving problems.

False

Non-rational decision making includes the Normative model and the Intuition Model.

True

The __________________________ bias results in us overestimating our skills relative to those of others and overestimating the accuracy of our predictions.

Overconfindence

The different bases of power that managers can use include all of the following, except: 

Behavioral

Psychological Empowerment occurs when we feel a sense of anxiety about how much work we have to do. 

False

Which of the following are common influenct tactics? 

Consultation and Rational persuasion

Expert and referent power hava a generally positive effect on important outcomes such as job performance, job satisfaction, and turnover. 

True

Which influence tactics are most effective at building commitment? 

Inspirational appeals and personal appeals

Leadership is a process whereby the boss directs employees to achieve organizational goals.

False

Transformational leaders use which of the following key ways to change subordinates (select all that apply)? 

Inspirational motivation, Idealized influence, Individualized consideration, Intellectual stimulation

Path Goal Theory is related to the Expectancy Theory of Motivation.

True

Select all of the components of Emotional Intelligence: 

Self awareness, self management, social awareness, realationship management

Servant leaders possess all of the following key characteristics, except: 

developement of tasks

The three fundamental levels of organizational culture are

Basic underlying assumptions, Espoused values, Artifacts

Organizational culture determines how a group perceives, thinks about, and reacts to its various environments

True

The competing values framework of culture is a practical way to understand, measure and change organizational culture

True

Organizational culture serves the following functions within an organization

Organizational Identitiy, Collective Commitment, System Stability, Sense-making device

Which of the following is NOT a phase in the model of organizational socialization?

Integration