Aggression
any physical or verbal behavior intended to hurt or destroy
Altruism
unselfish regard for the welfare of other
Attitude
feelings that predispose us to respond in a particular way to objects, people, and events
Attribution theory
the theory that we explain someone’s behavior by crediting either the situation or the person’s disposition
Bystander effect
the tendency for any given bystander to be less likely to give aid if other bystanders are present
Central route of persuasion
occurs when interested people focus on arguments and respond with favorable thoughts
Cognitive dissonance theory
the theory that we act to reduce the discomfort we feel when two thoughts are inconsistent
Conflict
a perceived incompatibility of actions, goals, or ideas
Conformity
adjusting our behavior or thinking to coincide with a group standard
Culture
the enduring behaviors, ideas, attitudes, values, and traditions shared by a group of people and transmitted from one generation to the next
deindividuation
the loss of self-awareness and self-restraint occurring in group situations that foster arousal and anonymity
Discrimination
unjustifiable negative behavior toward a group and its members
Equity
a condition in which people receive from a relationship in proportion to what they give to it
Foot-in-the-door phenomenon
the tendency for people who have first agreed to a small request to comply later to a larger request
Frustration-aggression principle
the principle that frustration creates anger, which can generate anger
Fundamental attribution error
the tendency for observers, when analyzing others’ behavior, to underestimate the impact of the situation and to overestimate the impact of personal disposition
Group polarization
the enhancement of a group’s prevailing inclinations through discussion within the group
Groupthink
the mode of thinking that occurs when the desire for harmony in a decision-making group overrides a realistic appraisal of alternatives
Ingroup bias
the tendency to favor our own group
Just-world phenomenon
the tendency for people to believe the world is just and that people therefore get what they deserve and deserve what they get
Mere exposure effect
the phenomenon that repeated exposure to novel stimuli increases liking liking of them
mirror-image perceptions
mutual views often held by conflicting people, as when each side views itself as ethical and peaceful and the views the other side as evil and aggressive
Normative social influence
influence resulting from a person’s desire to gain approval or avoid disapproval
Peripheral route of persuasion
occurs when people are influenced by incidental cues such as speakers attractiveness
Prejudice
an unjustifiable and usually negative attitude toward a group and its members
Reciprocity norms
an expectation that people will help, not hurt, those who have helped them
Scapegoat theory
the theory that prejudice offers an outlet for anger by providing someone to blame
Self-disclosure
revealing intimate aspects of oneself favorably
Social exchange theory
the theory that our social behavior is an exchange process, the aim of which is to maximize benefits and minimize costs
Social facilitation
improved performance on simple or well learned tasks in the presence of others
Social loafing
the tendency for people in a group to exert less effort when pooling their efforts toward attaining a common goal than when individually accountable
Social script
culturally modeled guide for how to act in various situations
Social trap
a situation in which the conflicting parties, by each rationally pursuing their self-interest rather than the good of the group, become caught in mutually destructive behavior
social responsibility norm
an expectation that people will help those needing their help
Stereotype
a generalized belief about a group of people
Superordinate goals
shared goals that override differences among people and require their cooperation