BMIB U2B

absenteeism

When a worker is absent from work without a 'good' reason.

extrinsic motivation

Desire to work based on a possible reward or threat.

hygiene factors

Factors in the work environment that influence employee satisfaction.

intrinsic motivation

Desire to work due to enjoyment of the work or internal satisfaction.

job enlargement

Additional similar duties are added to a job.

job enrichment

Job is redesigned to provide more challenging tasks.

job rotation

Employees switch regularly from one duty to another (a form of enlargement).

Maslow’s 'Hierarchy of Needs'

Physiological, security, social, esteem, self-actualization.

performance-related pay

Pay is linked to achievement of set targets, like sales figures.

piece rate

Employee is paid according to the quantity of units produced.

collective bargaining

Negotiation between an employer and its workers’ trade union.

culture

The values, attitudes, and beliefs of employees; or what is 'normal' in a business.

Handy’s 'Gods of Management'

Power culture, role culture, task culture, person culture.

Hofstede’s 'National Cultures'

Six ways cultures often differ around the world.

Schein’s Culture Model

1. Artifacts, 2) norms and values, 3) underlying assumptions

strike

The workforce refuses to work until certain workplace conditions are met.

trade union

Organization of workers aiming to protect and improve working conditions.

communication

The transfer of information between stakeholders.

feedback

Response to communication that may confirm receipt and comprehension.

formal comm.

Info is exchanged using official channels, like an annual general meeting.

horizontal comm.

Info is exchanged between parties at the same level in the organization.

informal comm.

Info is exchanged using unofficial channels, such as at social events.

one-way comm.

Info is passed in a single direction, with no feedback.

vertical comm.

Info is exchanged between parties at different levels in the organization.

two-way comm.

Info is passed up and down, or outside and back into, an organization.