Emotional Intelligence

Function:

Establishes moral standards that guide decision-making, behavior, and accountability in professional situations.

Scenario:

A manager chooses transparency and honesty in reporting results, even though hiding errors would make performance appear stronger.

Describe the nature of ethics (EI:123) (CS)

Function:

Explains why individuals face situations where personal values, professional responsibilities, and external pressures conflict.

Scenario:

A sales associate is pressured to exaggerate product benefits to meet aggressive targets while knowing it may mislead customers.

Explain reasons for ethical dilemmas (EI:124) (CS)

Function:

Identifies morally challenging situations and applies ethical reasoning to determine appropriate actions.

Scenario:

A supervisor reports unsafe workplace practices despite fear of retaliation or conflict.

Recognize and respond to ethical dilemmas (EI:125) (CS)

Function:

Demonstrates awareness, respect, and appropriate behavior toward individuals from diverse backgrounds and cultures.

Scenario:

An international team adapts communication styles, work schedules, and expectations to respect cultural norms across countries.

Exhibit cultural sensitivity (EI:033) (CS)

Function:

Applies knowledge of behavioral tendencies to improve communication, teamwork, and task delegation.

Scenario:

A project leader assigns detail-oriented tasks to analytical team members and collaborative tasks to relationship-focused members.

Leverage personality types in business situations (EI:104) (SP)

Function:

Adjusts leadership approach based on individual motivation, communication preferences, and work styles.

Scenario:

A manager provides structured guidance to a new employee while granting autonomy to an experienced team member.

Adapt management style to the personality type of others (EI:105) (SU)

Function:

Communicates ideas in a compelling way to gain buy-in, alignment, and support from others.

Scenario:

A team lead presents a proposal by clearly outlining benefits, risks, and long-term impact to gain stakeholder approval.

"Sell" ideas to others (EI:108) (SP)

Function:

Influences attitudes or behaviors using logical reasoning, credibility, and emotional awareness.

Scenario:

A consultant convinces a client to adopt a new strategy by addressing concerns and demonstrating value.

Persuade others (EI:012) (SP)

Function:

Facilitates agreements by balancing competing interests through compromise, communication, and problem-solving.

Scenario:

Two departments negotiate shared use of limited resources by prioritizing organizational goals over individual preferences.

Demonstrate negotiation skills (EI:062) (SP)

Function:

Strengthens collaboration, trust, and cohesion among individuals working toward shared objectives.

Scenario:

A supervisor organizes team-building activities to improve communication and reduce conflict within the group.

Encourage team building (EI:044) (SU)

Function:

Directs, motivates, and influences individuals to achieve organizational goals.

Scenario:

A leader sets a clear direction, inspires confidence, and supports employees during challenging projects.

Explain the concept of leadership (EI:009) (CS)

Function:

Defines long-term personal goals, values, and direction to guide decisions and behavior.

Scenario:

A student identifies leadership aspirations and career goals, using them to guide academic and extracurricular choices.

Determine personal vision (EI:063) (CS)

Function:

Responds effectively to change, uncertainty, or unexpected challenges while maintaining performance.

Scenario:

A company quickly adjusts workflows after supply chain disruptions to continue meeting customer demand.

Demonstrate adaptability (EI:006) (CS)

Function:

Drives consistent effort toward excellence through goal-setting, persistence, and self-motivation.

Scenario:

An employee seeks feedback regularly and takes initiative to improve performance beyond minimum expectations.

Develop an achievement orientation (EI:027) (CS)

Function:

Aligns and motivates others to commit to a common purpose and long-term direction.

Scenario:

A founder rallies employees around the company's mission during a period of rapid growth.

Enlist others in working toward a shared vision (EI:060) (CS)

Function:

Models expected behavior and values to influence organizational culture and standards.

Scenario:

A manager consistently demonstrates professionalism, accountability, and ethical conduct that employees emulate.

Act as a role model to fulfill the organization's standards/values (EI:111) (SU)

Function:

Reinforces positive behavior and performance through acknowledgment and incentives.

Scenario:

A supervisor publicly recognizes team members for exceeding performance goals, increasing motivation and morale.

Recognize/Reward others for their efforts and contributions (EI:014) (SP)

Function:

Identifies and evaluates the needs, priorities, and concerns of individuals or groups affected by decisions.

Scenario:

A company considers expectations of customers, employees, investors, and the community before launching a new policy.

Determine stakeholder expectations (EI:113) (MN)

Function:

Builds mutually beneficial partnerships that provide access to resources, knowledge, or opportunities.

Scenario:

A startup forms strategic partnerships with mentors, suppliers, and investors to accelerate growth.

Establish strategic relationships with others (EI:114) (MN)

Function:

Disseminates proven methods and effective processes to improve performance across teams or organizations.

Scenario:

A department shares successful project workflows with other teams to increase efficiency company-wide.

Share best practices with key individuals and groups (EI:115) (MN)

Function:

Uses professional connections strategically to create value, solve problems, or gain advantages.

Scenario:

An entrepreneur leverages industry contacts to secure funding, partnerships, and market access.

Leverage business relationships (EI:116) (MN)