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action plan
steps to be taken to achieve particular goals

admission of liability
acceptance of legal liability for something

consumer confidence
how assured a consumer feels about a business' product, honesty and/or service

contingency plan
a plan designed to take account of a possible future event or circumstance

damage limitation
action taken to limit the damaging effects of an accident or error

flow of information
the facts, ideas, data and opinions that are discussed throughout the company
legal action
a formal proceeding brought by one party against another in court

press conference
a meeting of members of the media being spoken to by someone newsworthy

press release
an official statement issued to the press giving information on a particular matter

speed of response
how quickly something is reacted to by somebody

to analyse
to evaluate information to determine its importance

to control
to determine the behaviour or supervise the running of

to cope
to struggle or deal, especially on fairly even terms or with some degree of success

to disclose
to make known; reveal

to face
to encounter a difficult situation which must be dealt with

to handle
to manage a situation or problem

to implement
to put a decision, plan, agreement into effect

to inform
to give facts or information; tell

to issue
to give something to someone in an official way, to give or supply something to someone
to practice
to perform an activity, exercise or skill regularly in order to improve

to predict
to say or estimate that a specified thing will happen in the future

to reassure
to say or do something to remove the doubts and fears of someone

to set up
to establish or initiate something
to suffer
to feel pain or distress; sustain injury or harm

quarry
a place from which stone, rock,
sand are extracted.

to occur
to happen

persistent
refusing to give up

hostile
unfriendly; unfavorable; warlike, aggressive

formidable
arousing fear or awe

to curtail
to cut short, bring to a halt or end sooner than expected; to reduce

to concede
to admit, often unwillingly, that something is true

pushchair
a folding chair on wheels, in which a baby or young child can be pushed along

hinge
a movable joint on a door that allows it to open and close

overwhelm
bury or drown beneath a huge amount of something

product recall
request to return a product after finding safety issues or product defects
dispatch
send off to a destination

outrage
an extremely strong reaction of anger

ensue
to happen immediately after something else

amputate
to cut off all or part of a limb

grasp
understand something

regulator
a person or body that supervises a particular industry or business activity

conclude
arrive at a judgement or opinion by reasoning

therein
in that particular way or respect

accelerate
go or happen faster

leak
private information that has been made public without prior permission

flounder
be in serious difficulty

empathise
understand and share the feelings of another

discriminate
to treat people in an unfair manner, usually due to race, sex or religion

precious
of great value

inevitable
certain to happen; unavoidable

robust
strong and healthy; vigorous

fallible
capable of making mistakes or being wrong

foresee
be aware of beforehand; predict

semiconductor
small electronic chips used in computer circuit boards

emerge
to appear or become known

proportion
an amount that is a part of a whole

preparedness
the quality or state of being prepared

swift
happening quickly or promptly

faulty
having defects in material or in thinking

series
a number of related things coming one after another
