Modle 4: Management and Leadership

Flashcards focusing on key concepts related to Management and Leadership, suitable for exam preparation.

Management and Leadership

The practice of orchestrating resources, people, and processes to achieve organizational goals.

Performance Indicators

Metrics used to assess an individual's or organization's performance relative to their goals.

PICO

A mnemonic used to frame clinical research questions: Patient/Population, Intervention, Control, and Outcome.

Evidence-Based Practice

An approach to decision-making that integrates the best available evidence with clinical expertise and patient values.

Quality Management

A system that ensures an organization’s products or services are consistent, with a focus on continuous improvement.

Total Quality Management (TQM)

A management philosophy aimed at embedding awareness of quality in all organizational processes.

Benchmarking

The process of comparing one’s performance with the best practices from other organizations.

Six Sigma

A data-driven methodology for eliminating defects in processes to improve quality and efficiency.

Leadership

The ability to influence and guide individuals or groups towards a goal.

Strategic Planning

The process of defining a strategy or direction and making decisions on allocating resources to pursue this strategy.

Human Resources Management

The strategic approach to managing an organization's most valued assets, the people working there.

Organizational Citizenship Behaviors (OCB)

Voluntary behaviors employees engage in that contribute to the organizational effectiveness.

Theory X

A management theory suggesting that employees are inherently lazy and require close supervision.

Theory Y

A management theory positing that employees are self-motivated and thrive on responsibility.

Situational Leadership

A leadership model that suggests that no single leadership style is best; rather, it depends on the situation.

Motivation

The process that initiates, guides, and maintains goal-oriented behaviors.

Telehealth

The delivery of healthcare services through telecommunications technologies.

Quality Control

The process of ensuring that products meet the required standards and specifications.

Food Service Management

The management of food service operations in institutions such as schools, hospitals, and restaurants.

Market Segmentation

The process of dividing a target market into smaller, more defined groups.