Emotional Intelligence and Perception

This set of flashcards covers key terms and concepts related to emotional intelligence and perception as discussed in the lecture.

Emotional Intelligence (EI)

The ability to recognize and manage one's own emotions and the emotions of others.

Self-awareness

The ability to understand oneself, including one's strengths and weaknesses.

Self-management

The ability to control one's impulses and maintain management of emotions.

Empathy

The capacity to understand and share the feelings of another.

Social skills

Skills used to communicate and interact with others effectively.

Attribution Theory

A framework for understanding how individuals interpret the behaviors of others.

Fundamental Attribution Error

The tendency to overestimate internal factors and underestimate external factors when judging others' behavior.

Self-serving Bias

The habit of attributing successes to internal factors and failures to external factors.

Cognitive Component of Attitude

The beliefs and thoughts that form an attitude towards a situation.

Affective Component of Attitude

The emotional response or feelings towards a situation.

Behavioral Component of Attitude

The actions taken based on one's attitudes towards a situation.

Selective Perception

The process of filtering out information that contradicts our beliefs.

Halo Effect

The tendency to evaluate someone's overall character based on one positive characteristic.

Horn Effect

The tendency to evaluate someone's overall character based on one negative characteristic.

Cognitive Dissonance

The mental discomfort experienced when holding two conflicting beliefs.

Emotional Involvement

The extent to which individuals are emotionally engaged in a particular situation.

Generational Differences

Variations in behavior, values, and attitudes across different age cohorts.

Impulsivity

The tendency to act on a whim without consideration for consequences.

Collaboration

Working jointly with others towards a common goal.

Perspectives in Negotiation

The differing viewpoints that parties bring to a negotiation process.

360° Feedback

A method of evaluating an individual's performance from multiple perspectives.