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power
The ability to influence others.
The ability to influence the behavior of others and resist unwanted influence in return
organizational power
legitimate power, reward power, coercive power
legitimate power
a form of organization power based on authority or position
reward power
based on the control of resources or benefits
coercive power
a form of organizational power based on the ability to hand out punishment
personal power
expert power and referent power
expert power
based on expertise or knowledge
referent power
the ability to influence people because people want to be associated with you
organizational power based on the attractiveness and charisma of the leader
contingency factors
substitutability, discretion, centrality, visibility
substitutability
are there other places where people can go get the things that you provide
to which people have alternatives In accessing the resources a leader
discretion
the freedom of where you can make their own decision without getting hold back by an organization
manager have the right to Mae decision on their own
centrality
how many people depend on me to do my job
how important a person’s job is and how many people depend on that person to accomplish
visibility
people need to know that you have the power or the knowledge
how aware other are of leader and the resources that leaders can provide
influence tactic (most effective)
Rational persuasion- Logical argument and hard facts to show someone that a request is worthwhile
Consultation- Influence tactic whereby the target is allowed to participate in deciding how to carry out implement a request
Inspirational appeals- Designed to appeal to one’s values and ideals thereby creating an emotional or attitudinal reaction
Collaboration- Seen as bot conflict resolution style and an influence tactic whereby both parties work together to maximize outcomes
influence tactic (moderately effective)
Ingratiation- Compliment or friendly behaviors to make the target feel better about the influencer
Personal appeals- Requestor askes for something based on personal friendship or loyalty
Exchange- In which the request offers a rewarded in return for performing a request
Apprising- Influence tactic the request clearly explains why preforming the request will benefit the target personally
influence tactic (least effective)
Pressure· Attempts to use coercive power through threats and demands
Coalitions· Influence enlists other people to help influence the target
response to influence
internalization, compliance, resistance
internalization
target agrees with and becomes committed to request
compliance
target is willing to preform request but does so with indifference willing to do what the leader asked but do with a degree of ambivalence
resistance
target is opposed to request and attempts to avoid doing it
refuse to preform request and puts forth effort to avoid having to do it
organizational politics (political skills)
ability to understand others and the use of that knowledge to influence them to further personal or organizational objectives: networking ability, social astuteness, interpersonal influence, apparent sincerity
conflict resolution
Assertive and uncooperative
Unassertive and unassertive
Cooperative and unassertive
Assertive and cooperative
assertive and uncooperative
win+lose= competing
unassertive and uncooperative
lose+lose = avoiding
cooperative and unassertive
lose+win = accommodating
assertive and cooperative
win+win= collaborating
How important is power and influence
Power and influence = job performance (moderate)
Power and influence = organizational commitment (moderate)