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What defines a strong company culture?
A strong company culture exists where attitudes, values, and beliefs are easily-recognized and embedded into the way that a business operates.
What are visual features of a strong culture?
Visible artifacts such as uniforms, layout of premises, ceremonies, and training culture.
What is a norm in a strong business culture?
Core organisational values eg staff wellbeing
Workplace procedures eg meeting etiquette
Business specific language eg calling workers team-members
Focusing on business values
Decision making approach
What may indicate a weak company culture?
A 'them and us' attitude may exist, along with high staff turnover and low commitment.
What are the four types of organizational culture identified by Charles Handy?
Power culture, role culture, task culture, and person culture.
Describe a power culture.
In a power culture, decision-making is by one or a few powerful individuals, usually at the top of the business hierarchy.
Competitive atmosphere
Most communication is by personal contact
What characterizes a role culture?
Decision-making is based on specific job roles within a clear hierarchical structure.
What defines a task culture?
In a task culture, decisions are made by teams with specific skills and focus on adaptability and teamwork.
What is a person culture?
In a person culture, experienced individuals work autonomously with power over their own decision-making.
How does corporate culture typically form?
Corporate culture forms over time as a business grows, influenced by various factors including leadership.
What is an example of how a leader's attitude shapes corporate culture?
The founder of Superjam focused on contributing to senior citizens' wellbeing, influencing the company culture.
How can ownership type influence a business culture?
Public companies may focus on short-term profits, while family-owned businesses often prioritize long-term sustainability.
What challenges can arise when attempting to change an established culture?
Challenges include identifying contributing factors, the existence of subcultures, and overcoming resistance to change.
Why might identifying cultural factors be difficult?
It requires time and significant insight to fully understand all elements of an organization’s culture.
What is an example of a change negatively impacting company culture?
UK train companies removing guards which could weaken customer service.
Why is overcoming resistance to change important?
Resistance can hinder the commitment needed for successful organizational culture change.
What happened at Royal Mail regarding change efforts?
Executives struggled to gain employee buy-in for changes due to poor communication.
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