Applied 2

Alerts

are internal messages used to inform users of details related to the guest or the reservation. 

Traces

are internal communications with actions that are assigned to specific departments. 

Notes

you are able to attach comments, notes, or other explanatory information to the reservation for this specific stay.

Locators

you are able to enter information regarding a guest's whereabouts for a certain time period.

The Fixed Charges

 feature is a convenient way to automatically post a single charge on a specific date or charges on a regular schedule.

Item Inventory

 in OPERA Cloud is available for you to add frequently requested items to a reservation or block, such as a roll-away bed for a room, or setup equipment for an event.

Track It

in OPERA Cloud enables a property to manage the storage and delivery of the guest luggage, parcels, vehicles, valet parking, and lost items.

Transportation

 in OPERA Cloud is used to specify pickup and drop off information for guests. 

Shares 

 can be created by combining new and existing reservations before or after check-in. 

 The Separate Share

option is used to separate or break shares into their own reservations.

Combine Shares

If you need to combine existing reservations to create shares, you will want to start by searching for the reservation. 

Folio Routing

 specific transactions for a reservation will automatically be routed to a designated folio window within the guest's billing window. 

Room Routing

pecific transactions for a reservation will automatically be routed to another guest room or to a Posting Master account.

The Distribution section 

 is where you are able to search for reservations that should receive the transferred deposit.

Guest messages

are used to send Guest messages to a single guest, multiple guests, or groups. 

Confirmation letters

may be sent to any profile linked to the reservation.

A House Posting Account

also known as a posting master, is a reservation made for a pseudo room. 

The Property Calendar in OPERA Cloud

displays an overview of a property's availability and events.

The Room Diary

displays an overview of a property's room occupancy and availability. 

Merge Reservations

feature enables you to merge one or more matching reservations to a main reservation. 

Manage Restrictions

you are able to define conditions under which specific room rates, room types, and/or room classes are available when making reservations at the property.

Which of the following best describes the role of the Profile Presentation page in ensuring data accuracy and security?

It allows staff to view and update profile details, ensuring information is current and secure

In what way does the Stay History and Statistics component contribute to revenue management strategies?

By providing data on past stays, which can be analyzed to identify high-value guests and tailor marketing efforts

Clear my choice

Renovations are being carried out in a number of guest rooms. In addition to being unable

to be used by guests, the rooms should also be removed from inventory counts and

statistics. For these rooms, what is the best option?

Out of Order

ousekeeping needs to set up a cot in a room for a reservation arriving tomorrow. Is there

a way to communicate this task to Housekeeping and have the Front Office track the

completion in OPERA Cloud

Traces

Which of the following scenarios best illustrates the importance of the Communication Preferences component in Profile Details?

A guest prefers to receive booking confirmations via SMS rather than email

What potential issues might arise if the Identification and Personal Details component is not accurately maintained?

Inability to provide personalized service due to lack of accurate guest information

How can the Preferences component in Profile Details be leveraged to enhance marketin efforts?

By identifying guest preferences and tailoring marketing campaigns to target specific interests and needs

An empty room has been found by housekeeping, and it has been marked as vacant in OPERA Cloud. In the system, however, the reservation for this room has not been checked out. What type of room discrepancy is this?

Sleep

There is an employee staying at the property from XYZ Company. Their request is to have the employee's room and tax charges billed to their AR Account. What needs to be setup on the reservation

AR routing

An extremely low rate was offered for the Penthouse suite by someone. The Front Office Manager wants to know who updated the reservation. How can they review these details?

Changes Log

How does the ability to store multiple addresses in the Contact Information component benefit corporate clients?

It allows for separate billing and communication addresses, facilitating smoother transactions and

communication

The Front Office wants to be able to manage and reserve frequently requested items, such as cots, for guests. What functionality in OPERA Cloud will allow them to do this?

Item Inventory

What is a potential drawback of not regularly updating the Negotiated Rates and Contracts component in Profile Details?

Inaccurate billing and potential revenue loss due to outdated rates

Is there a reservation option that allows the property to track the names of secondary guests occupying the room?

Associated Profiles

There is a large group arriving at the property, and the group leader would like to have all rooms and taxes billed to the group master. The payment will be made at the time of checkout. What would need to be setup on the reservations

Folio Routing

How can the Notes and Attachments component in Profile Details be utilized to enhance guest satisfaction

By recording special requests and attaching relevant documents, such as dietary restrictions or event

itineraries

An individual cancels their reservation. An hour later, they call back to request that their reservation be activated again. There are still rooms available for the room type they selected, and the rate is still available. What functionality can be used to reactivate the cancelled reservation?

Reinstate

A profile is a record of information about the guest, company, agent, and group.

a. True

True

What is the impact of having an incomplete Stay History and Statistics component on guest experience?

Inability to provide personalized service and recognize repeat guests, leading to a less tailored guest experience

Why is it important to have specific permissions to view unmasked values of sensitive information in Profile Details?

To ensure that only authorized personnel can access sensitive data, protecting guest privacy and complying

with legal requirements