Business Management Chapter 3

leader

earns the respect and cooperation of employees to effectively accomplishthe work of the organization.

leadership

the ability to influence individuals and groups to cooperatively achieve common goals

human relations

how well people get along with each other when working together

position power

comes from the position the manager hold in the organization

reward power

power based on the ability to control rewards and punishments

expert power

power given to people because of their superior knowledge about the work.

identity power

is power given to people because other identify with and want to be accepted by them

self understanding

involves an awareness of your attitudes and opinions, your leadership style, your decision-making style, and your relationships with other people

hard skills

can be learned and are related to how to do a specific job

soft skills

are traits related to an individual’s character, attitude, and personality, which greatly influence how he or she gets along with others at work.

team building

getting people to support the same goals and work well together to accomplish them.

personal network

includes people outside of the business environment , such as family, friends, neighbors, and other acquaintances.

professional network

co workers, managers from other business, and other types of professionals

leadership style

general way a manager treats and supervises employees

autocratic leader

gives direct, clear and precise orders with detailed instructions as to waht, when , and how work is to be done.

democratic leader

encourages workers to share in making decisions about their work and work-related problems

open leader

gives little or no direction to employees

situational leader

understands employees and job requirements and matches actions and dicisions to the circumstances

employee assistance programs

provide confidential individual assistance including counseling and support services for employees experiencing serious personal or family issues

work rules

regulations created to maintain an effective working environment in a business

labor union

organizatins of workers formed to represent their common interests in improving wages, benefitsm and working conditions

labor agreement

the contract between management and the union identifying rights and responsibilities of the business and its employees