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Information System (IS)
Ch. 1: A structured integration of people, processes, data, and technology that supports business operations and decision-making
Digital Transformation
Ch. 1: The strategic integration of digital technologies that reshape business models, processes, and customer experiences
Competitive Advantage
Ch. 1: The ability to outperform rivals through unique resources or capabilities, often enabled by superior use of IS
Business Process
Ch. 1: A structured set of activities that produce a product or service, often optimized through IS
Enterprise System (ERP)
Ch. 1: Large-scale platforms that integrate finance, HR, supply chain, and other business functions across an organization
Transaction Processing System (TPS)
Ch. 1: Systems that capture and process daily business transactions like sales or reservations
Business Intelligence (BI)
Ch. 1: Tools and practices for analyzing data to provide insights and support decision-making
Digital Ecosystem
Ch. 1: The interconnected network of technologies, partners, and platforms that support digital business operations
Systems Thinking
Ch.1: A holistic approach to understanding how business functions and technologies interact within larger systems
Data Governance
Ch. 1: Policies and practices ensuring data accuracy, security, and ethical use across the organization
Application Software
Ch. 2: programs designed to accomplish specific business tasks, from productivity tools to ERP and CRM systems
Digital Infrastructure
Ch. 2: The combined foundation of hardware, software, and networks that enable digital business operations
Digitization
Ch. 2: The process of converting analog information into digital formats that can be stored, processed, and analyzed, transforming how businesses operate
Hardware
Ch. 2: Physical components of technology systems, from CPUs and memory to IOT devices and mobile hardware
Middleware
Ch. 2: Software that connects different applications and systems, enabling integration and communication
Operating System (OS)
Ch. 2: System software that manages hardware resources and provides the platform for applications
Processing Unit (CPU/GPU)
Ch. 2: The “Brain” of computing systems, executing instructions and powering performance
Software
Ch. 2: programs and applications that provide instructions to hardware, including operating systems, enterprise software, and middleware
Storage
Ch. 2: Devices and technologies (HDDs, SSDs, cloud storage) that retain business data for long-term use
Virtualization
Ch. 2: Technology that allows multiple operating systems or applications to run on one physical machine, improving efficiency and scalability
Local Area Network (LAN)
Ch. 3: A private, high-speed network that connects devices within a limited area like an office or campus
Wide Area Network (WAN)
Ch. 3: A network spanning large geographic areas, linking multiple LANs via the internet or private systems
Bandwidth
Ch.3: The maximum rate of data transfer across a network; influences speed and reliability
Latency
Ch.3: The time delay in transmitting data; critical for real-time applications like video calls or trading
Virtual Private Network (VPN)
Ch. 3 an encrypted tunnel that secures data transmitted over public networks
Cloud Computing
Ch. 3 The delivery of computing resources (servers, storage, applications) over the internet
Software as a Service (SaaS)
Ch. 3 Cloud-delivered applications (e.g. Salesforce, Zoom, Microsoft 365) accessed via subscription
Platform as a Service (PaaS)
Ch. 3 Cloud platforms enabling developers to build and deploy applications without managing infrastructure
Infrastructure as a Service (IaaS)
Ch. 3 Cloud services providing virtualized computing resources like servers and storage
Edge Computing
Ch. 3 Processing data closer to its source (ex IoT devices) to reduce latency and improve efficiency
Database
Ch.4 A structured collection of data stored electronically, typically managed by a DBMS
Database Management System (DBMS)
Ch. 4 Software that manages databases and enables data creation, retrieval, and administration
Structured Data
Ch. 4 Information organized in predefined formats (e.g. tables, spreadsheets)
Unstructured Data
Ch. 4 Data without predefined formats, such as emails, videos, or social media
Data Warehouse
Ch. 4 A centralized repository for analytics and reporting
Data Lake
Ch. 4 A storage system holding raw data in its native format until needed
ETL (Extract, Transform, Load)
Ch. 4 The process of extracting data, cleaning and formatting it, and loading it into target systemsB
Business Analytics
Ch. 4 The use of statistical and computational methods to turn data into insights for decision-making
Descriptive/Predictive/Prescriptive Analytics
Ch.4 Types of analytics that explain past performance, forecast future outcomes, and recommend actions
Data Visualization
Ch. 4 The use of charts, dashboards, and visual tools to communicate insights effectively
Automation
Ch.5 The use of technology to perform tasks with minimal human intervention, improving efficiency and reducing errors
Task Automation
Ch.5 The automation of specific, repetitive activities such as data entry or invoice generation
Process Automation
Ch.5 Streamlining entire workflows across departments or systems
Robotic Process Automation (RPA)
Ch.5 Software bots that mimic human actions to complete rules-based tasks
Workflow Automation
Ch.5 Tools that design, execute, and monitor automated business processes
Augmentation
Ch.5 Using automation to enhance human work, allowing humans and machines to collaborate
Business Pross Management (BPM)
Ch.5 A structured approach to analyzing, designing, and optimizing processes
Low-Code/No-Code Platforms
Ch.5 Tools enabling non-technical users to build automated workflows with drag-and-drop interfaces
Chatbots
Ch.5 Automated conversational tools that handle customer or employee interactions
Return on Automation (ROA)
Ch.5 A measure of the value created by automation relative to implementation costs
Artificial Intelligence (AI)
Ch.6 Computer systems capable of performing tasks that require human-like intelligence, such as learning and decision-making
Machine Learning (ML)
Ch.6 A subset of AI where algorithms learn patterns from data to improve over time
Deep Learning
Ch.6 An advanced form of ML using layered neural networks for tasks like image recognition and natural language processing
Generative AI
Ch.6 AI that produces new content (text, images, code) based on patterns learned from data
Natural Language Processing (NLP)
Ch.6 AI technology that interprets and generates human language, enabling chatbots, translation, and sentiment analysis
Computer Vision
Ch.6 AI that enables machines to interpret and analyze visual data such as images and video
Chatbots
Ch.6 AI conversational agents used for customer service and support
Predictive Analytics
Ch.6 Using AI/ML to forecast trends and outcomes from historical data
AI Governance
Ch.6 Policies and frameworks guiding responsible AI adoption within organizations
Human-In-Loop
Ch.6 AI systems design that incorporates human judgment and oversight at critical decision points
Technology Evaluation Framework
Ch.7 A structured approach for assessing technologies based on functionality, cost, risks, and alignment with business goals
Total Cost of Ownership (TCO)
Ch.7 The full cost of acquiring, implementing, and maintaining a technology solution across its lifecycle
Return on Investment (ROI)
Ch.7 A financial metric comparing the benefits of a technology investment with its costs
Request for Proposal (RFP)
Ch.7 A formal document to solicit vendor proposals outlining requirements and evaluation criteria
Service Level Agreement (SLA)
Ch.7 A contract defining performance expectations, uptime, and support commitments with a vendor
Software Development Lifecycle (SDLC)
Ch.7 The structured process of planning, building, testing, and deploying software
Agile Methodology
Ch.7 An interactive development method emphasizing, flexibility, collaboration, and rapid delivery
Waterfall Methodology
Ch.7 A sequential approach to development with distinct, completed phases
Minimum Viable Product (MVP)
Ch.7 A functional version of a product with essential features to validate assumptions with users
Change Management
Ch.7 A structured approach to preparing people and organizations for adopting new technologies
Cybersecurity
Ch.8 The practice of protecting systems, networks, and data from unauthorized access or attacks
CIA Triad
Ch.8 The three pillars of security: confidentiality, integrity, and availability
Risk Management
Ch.8 The process of identifying, assessing, and mitigating threats that could harm organizational assets
Threat
Ch.8 A potential danger that could exploit a weakness and cause harm to systems or data
Vulnerability
Ch.8 A weakness in technology, processes, or people that can be exploited by threats
Malware
Ch.8 Malicious software such as viruses, worms, or ransomware designed to disrupt or damage systems
Phishing
Ch.8 A deceptive attack tricking users into revealing sensitive information or installing malware
Encryption
Ch.8 converting data into a secure format that requires a key to access
Multi-Factor-Authentication (MFA)
Ch.8 A security measure requiring multiple forms of identity verification
Business Continuity Planning (BCP)
Ch.8 preparing procedures and systems to ensure organizations can operate during and after disruptions
Emerging Technology
Ch.9 New or developing technologies with potential to disrupt industries or create new markets
Digital Fluency
Ch.9 The ability to evaluate, adopt, and adapt to digital technologies with confidence
Technology Roadmap
Ch.9 A planning tool that outlines how technology capabilities will evolve over time
Disruptive Innovation
Ch.9 Technologies or models that fundamentally change industries and displace incumbents
Technology Adoption Lifecycle
Ch.9 A model describing how innovations spread across adopter categories
Hype Cycle
Ch.9 A framework describing stages of emerging technology adoption, from inflated expectations to productive use
Blockchain
Ch.9 A distributed ledger enabling secure, transparent, and tamper-resistant transactions
Quantum Computing
Ch.9 A new computing paradigm leveraging quantum mechanics for advanced problem-solving
Extended Reality (XR)
Ch.9 Technologies that blend digital and physical environments (VR, AR, MR)
Career Agility
Ch.9 The ability to pivot career paths and adapt to changing technological and market conditions