MGMT3510 "History" Notes for Exam 1: Sept. 25

1. Who introduced the term “management”?

2. Management was studied between the ___th and ___th in a haphazard fashion.

3. Management was replaced by _________ management.

4. Management had an emphasis on the _______ method and replication.

5. Thoroughly studying and testing different work ________.

6. Identifies the best, most _______ way to complete a job.

1. John Florio

2. 16; 19

3. Scientific

4. Scientific

5. Methods

6. Efficient

1. Who was the father of scientific management?

2. This man also developed the _____ principles of management and introduced ____ study.

1. Frederick W. Taylor

2. Four; time

1. Who employed motion study to simplify work and improve productivity?

2. Motion study is breaking each task or job into _________ motions and eliminating those that are ________ or ________.

1. Frank & Lillian Gilbreth

2. Separate; unnecessary; repetitive

1. Who developed the Gantt chart?

2. What does the Gantt chart indicate?

1. Henry Gantt

2. Indicates what tasks must be completed at which times in order to complete a project

Who developed the slide rule?

Carl Barth

Human Relations Management

1. Who was related to the Hawthorne studies?

2. The Hawthorne studies emphasized how workers’ ______ and ______ affected their work.

3. _______ incentives weren’t the most important motivator for workers.

4. Group norms and behavior play a _____ role in behavior at work.

5. ______ needs often overpower financial needs.

6. ________ relationships matter at work.

1. Elton Mayo

2. Feelings; attitudes

3. Financial

4. Critical

5. Social

6. Personal

Human Relations Management

1. Who studied cooperation?

2. Managers can gain cooperation by securing essential _______ from individuals, _______ people by clearly formulating and organization’s purpose and objectives, and providing a system of effective ____________.

1. Chester Barnard

2. Services; unifying; communication

Human Relations Management

1. Who developed the approach of integrative conflict resolution?

2. What is integrative conflict resolution? What was alternative?

1. Mary Parker Follett

2. Approach to deal with conflict in which both parties indicate their preferences; Find an alternative that meets the needs of both parties

Bureaucratic Management

1. Who introduced the idea of bureaucracy?

2. Bureaucracy is the exercise of _______ on the basis of knowledge, expertise, or experience.

3. Characterized elements of bureaucracies:

   1. Qualification based _____ and merit-based ______

   2. Chain of _____ and division of _____

   3. Impartial application of ______ and procedures

   4. Records in writing

   5. Managers ________ from owners

1. Max Weber

2. Control

3. Elements

   1. Hiring; promotion

   2. Command; labor

   3. Rules

   4. —

   5. Separate

Operations Management

1. Who was a private gun contractor?

2. He introduced the concept of manufacturing using ________, __________parts.

1. Eli Whitney

2. Standardized; interchangeable

Systems Management

1. A _______ is a set of interrelated elements or parts that function as a whole.

2. A ________ are smaller systems that operate within the context of a larger system.

3. A ______ occurs when subsystems can produce more than they can working apart.

1. System

2. Subsystem

3. Synenergy

Systems Management

1. What are closed systems?

2. What are open systems?

1. Closed systems sustain themselves without interacting with their environments

2. Open systems sustain themselves only by interacting with their environments