Module 5- Professional Communicaton

NUTR 466

What are the key elements of effective communication for Registered Dietitians? ??

o   Effective communication ensures a message is understood as intended; promotes workplace successful and optimal client outcomes

o   Strategies for effective communication

§  Verbal- plan messages, use clear vocabulary, speak calmly.

§  Listening- give full attention, avoid interruptions, provide feedback.

§  Non-verbal- recognize body language, maintain eye contact, respect personal space.

§  Written- write clearly, proofread, use appropriate language.

Describe the stages of team development in interprofessional collaboration.

o   Key elements: communication, clear purpose, commitment, cooperation, complementary skills, trust; enhances client-centered care and productivity.

o   Forming: team members get to know each other

o   Storming: conflicts arise as goals are clarified

o   Norming: team becomes cohesive

o   Performing: team works effectively towards goals

o   Adjourning: team re-assesses roles when members leave

Describe the communication process.

o   Communication involves a sender encoding a message and a receiver decoding it.

What are the Six Cs of effective work teams?

Communication

Clear purpose

Commitment

Cooperation

Complementary skills

Climate of trust

What are the different types of decision-making processes?

o   Programmed: reached by following established policies and procedures, routine and repetitive, decision maker familiar with situation, don’t need to use a lot of judgement, made by lower-level management and employees.

o   Nonprogrammed: unique, little/no precedent, not structured, need creative approach, manager must decide on what procedure to use, more difficult.

o   Techniques: decision trees (assess consequences of sequence of decisions), cost-benefit, cost-effectiveness, networks (good for planning large events/things), linear programming, game theory, queuing theory, simulation, AI.

o   Individual decision making

o   Group decision making

§  Interacting- members discuss, argue, and agree on decision; could be existing or new groups, promote new ideas and understanding

§  Delphi- developing consensus of expert opinion

§  Nominal- want creative or alternative ideas; members of group don’t talk freely amongst themselves, write down as many solutions as possible after manager presents problem, group ranks decisions, manager accepts or rejects

§  Focus group-qualitative, want customer/patient/client feedback

Describe the conditions under which decisions are made.

Certainty exists when the outcome of a decision is known

Risk involves knowing the potential outcomes but not their probabilities

Uncertainty implies that neither the outcomes nor their probabilities are known

o   Choose the decision that presents the least amount of risk when you have uncertainty

What are some barriers to effective communication?

o   Hearing an unexpected message, ignoring conflicting information, differing perceptions, evaluating the source, interpreting words differently, ignoring nonverbal cues, becoming emotional, cultural differences, linguistics.