Speaking and Listening Quiz

listening

making meaning from sound

we spend % of our communicating time listening, but retain % of what we hear

60%,25%

filters

culture, language, beliefs, intentions

RASA

Receive, Appreciate, Summarize, Ask

pattern recognition

The process of identifying and interpreting words that stand out to you when you aren’t fully paying attention or if there is too much noise.

differencing

A technique used to compare two or more sets of information to identify differences and changes.

posture

The way you present yourself, including your body position and movements while speaking or listening.

facial expression

the expressions you make can determine if you are understanding the words, or even engaged with what you are saying.

body language

how you are not just speaking but how you are presenting yourself to the audience.

eye contact

looking directly at audience

tone of voice

your emotions when speaking

volume and pitch

the loudness of your voice

inflection

to emphasize a word or words to create meaning

concise language

using smaller words to get point across

HAIL

to greet or acclaim enthusiastically

what does HAIL stand for?

Honesty: be clear and straight

Authenticity: be yourself

Integrity: be your word

Love: wish them well