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Organizational commitment
is defined as the desire to remain a member of the organization
Withdrawal behaviours
things that employees do to avoid work. May eventually culminate in quitting the organization
Commitment and withdrawal are….
negatively related to each other
the more committed employees are, the less likely they are to engage in withdrawal.
Affective
you want to stay
EMOTION-BASED
Continuance
- you feel like you have to stay
COST-BASED
You are tied to the job due to time/money/scarcity
Normative
- you feel that you should stay
OBLIGATION-BASED
You like your coworkers a whole lot
Erosion model
employees with fewer bonds will be most likely to quit the organization
Social influence model
employees who have direct linkages with ex-employees will be more likely to leave
Voice
an active, constructive response in which individuals attempt to improve the situation
Exit
active, destructive response by which an individual either ends or restricts organizational membership (physical)
Loyalty
a passive, constructive response that maintains public support for the situation while the individual privately hopes for improvement
→ grinning and bearing it, maintaining your effort level despite your unhappiness
Neglect
Defined as a passive, destructive response in which the interest and effort in the job declines (psychological)
Psychological withdrawal
consists of actions that provide a mental escape from the work environment
Physical withdrawal
consists of actions that provide a physical escape
Independent
behaviours are uncorrelated (ex. missing a meeting is unrelated to quitting; cyberloading is unrelated to being absent)
Compensatory
behaviours are negatively correlated—that doing one means you’re less likely to do another
Progression
behaviours are positively correlated—that doing one leads to another
psychological contract
reflects employees’ beliefs about what they owe the organization and what the organization owes them.
transactional contracts
that are purely based on monetary obligation (e.g., the employee owes attendance and protection of private information
relational contracts
that are based on open-ended and subjective obligations (e.g., the employee owes loyalty and the willingness to go above and beyond)
Perceived organizational support
reflects the degree to which employees believe that the organization values their contributions and cares about their well-being (ex. Job security, good working conditions, good benefits)