Module 12: Quiz - Chapter 12 Digital Transformation: Cloud, E-commerce, and AI

Data analytics

Rhea receives a text informing her that her credit card might have been compromised. The text asks her to confirm whether she made a purchase 15 minutes ago at a store that is over 2,000 miles away from her current location and that carries products she has never bought before. What technology was used to compare the purchase to Rhea's normal shopping habits and identify it as credit card fraud?

Bluetooth connection

Alannah just purchased a smart lock for her front door. How can she connect her lock to the Internet so she can control the lock when she's away from home?

Walmart

Which of the following is NOT a leading provider of PaaS and IaaS services?

Alexa, play Journey songs on Pandora

Which of the following requests to Alexa is most likely to get the desired result?

Customer service representative

Jerry has a problem with a package he just received—two items from his order are missing. Who should he contact to resolve the problem?

Broad network access

Which cloud technology characteristic ensures that a cloud customer can make changes to her cloud database from her smartphone while traveling for a conference and from her laptop when she's at home?

Omnichannel strategy

For her purchase, Nadine selects the best deal from two coupon codes offered by a store, one that she received by email and one from a text. Which marketing technique is Nadine benefiting from?

CRM

Jake is a sales rep for a trucking company and travels throughout the Midwest. He uses a cloud-based \_________ service so he can access updated information about his customers' sales transactions from his laptop as he travels.

ANN

What special technology allows computers to perform the intense processing needed to perform machine learning?

Video conferencing application

Lionel works for a company that is trying to reduce travel time for their employees and allow more people to work from home. What kind of cloud service can Lionel use to attend meetings with his remote coworkers?

Machine learning (ML)

Nancy runs her students' research papers through a plagiarism checker tool before grading them. What technology enables the plagiarism checker to keep improving its detection of poorly paraphrased text?

web developer

Which of these e-commerce job roles could most likely be performed remotely from home or even from another country?

Unsupervised learning

Which learning model allows an AI system to create its own categories of data without labeling those categories?

Local hard drive

Which of the following storage locations does NOT give you access to your files over the Internet by default?

Mason said one of Alexa's wake words.

Mason is chatting with his friend on the phone about a computer problem at work. Suddenly, his Alexa device states that she couldn't understand what Mason was asking for. What happened that caused Alexa to think Mason was talking to her?

False

To work with AI technologies, you must understand how AI commands are programmed into the computer and phrase your commands exactly the way the AI system expects.

It will make the AI system sound more human.

Lauren programs her AI system to occasionally give a wrong answer to a question. What will this accomplish?

e-business

Conducting a staff meeting online so employees from around the globe can join the discussion is an example of \_____________.

True

Business activities completed on a local, private network are examples of e-business even if cloud-hosted resources are not involved.

He can remotely collaborate with teammates on projects, deadlines, and events.

Frazer's mother recently experienced a stroke, and he needs to work from home for a while to help care for her. In what way will cloud computing most help Frazer in this situation?

Reinforcement learning

Janelle is training an AI-powered model car to stay on an oval track drawn on the floor. The car drives in different directions and is scored by the training algorithm based on how closely the car stays on the track. What kind of learning model is Janelle's car using?

IaaS

Terrance needs to set up a Windows server in his company's public cloud. What kind of cloud service will work best for this situation?

SaaS

Meghan signs into Zoom to attend a video call for her online class. What kind of cloud service is she using?

False

All cloud technologies must be accessed over the Internet.

say the wake word

How can you get the attention of a personal assistant app on your phone?

Receiving clerk

Sabrina pulls items from a box and inspects them to ensure the number of items matches what is listed on the packing list. She then places all the items on a conveyor belt to be transported to workers who stock shelves in the warehouse. What is Sabrina's job role?

HIPAA

Dr. Davis wants to store backups of her patients' medical records in the cloud to ensure that information is available if anything devastating were to happen to her office building. What laws will Dr. Davis need to check as she makes security decisions for her cloud storage configuration?

True

Cloud computing and the Internet are two different technologies.

C2C

Cindy wants to sell her bicycle so she can upgrade to a newer one. What kind of transaction will most likely take place when Cindy sells her older bike?

Credit card companies

Who enforces PCI compliance for merchants who accept credit card payments from customers?

SaaS

Kevin runs a small auto body shop and has recently started accepting credit card payments. He's concerned about how to comply with PCI DSS security requirements. What kind of cloud solution would most easily help Kevin meet these requirements?

Machine learning (ML)

Nancy runs her students' research papers through a plagiarism checker tool before grading them. What technology enables the plagiarism checker to keep improving its detection of poorly paraphrased text?

Robotic process automation (RPA)

Kason spends several hours a week generating reports on sick hours used across his company. The task eats up his available work hours and prevents him from doing other jobs he needs to do. What technology could take over this task and free up his time for more productive work?

Artificial intelligence (AI)

As Ian walks down the hall from his hotel room, he uses his Uber app to request a ride. The ride is waiting for him by the time he arrives in the lobby. What technology minimized Ian's wait time?

Smart plug

Josh is concerned about protecting his home while he's away on vacation. He wants to leave a radio playing music so it sounds like someone is home. However, he wants the radio to turn on and off at different times so it appears that someone is interacting with it. What IoT device will allow Josh to turn the radio on and off using the Alexa app on his smartphone while he's traveling?

B2B

Hana just received a shipment of cleaning supplies for her coffee shop. What kind of transaction was this?

Online storefront

Charlie's company makes custom-designed furniture. He purchases hardware for the furniture in bulk from a distributor in a nearby state. What kind of e-commerce platform does Charlie most likely use to order the hardware?

IaaS

Which kind of cloud service requires the most technical skill to use?

Access the application through his laptop's browser.

Brian needs to use an expensive application that his work provides on his computer at the office. However, he's traveling with his laptop and won't be back in his office for another week. Then Brian remembers his employer also makes the application available to employees through the cloud. What does Brian need to do next to use this application?

Rapid Elasticity

Missy's retail website suddenly starts getting a lot of traffic and orders due to a video that went viral on social media. Her cloud-based servers scale up automatically to handle the increased demand. What cloud characteristic supports this automatic adjustment?

Reinforcement Learning

Which learning model allows an AI system to develop its own strategies for solving problems or completing tasks?

Save a copy of the file on her local hard drive.

Claire saves her school research paper on OneDrive cloud storage so she can access the most updated version both at school and at home. She's put a lot of time into this research paper. How can she make sure she won't lose access to it if something happens to her cloud storage space?

High-quality product photos

Lately, Marcus has noticed a lot of customer complaints that items purchased from his web store don't meet expectations. What improvement to the website will best help to solve this problem so customers know better what to expect when they buy items from his website?

False

Layton is retired and sells hand-crafted fishing rods as a home-based business for a little extra spending money. Because he processes less than a dozen credit card payments per year, he does not need to worry about PCI compliance requirements for handling his customers' payment information.

Asking droids for critical information during a hyper-space mission

Which of the following is NOT an example of modern-day artificial intelligence (AI) application?

true

Business activities completed on a local, private network are examples of e-business even if cloud-hosted resources are not involved.

truck driver, forklift operator

Which of these e-commerce job roles requires special training and a license to qualify for the position? Choose two.

Chemical Supply Company

Which company most likely relies almost solely on B2B transactions in their course of business?

True

Many chatbot services provide support to employees and management rather than to customers.

More information about his needs

Henry installed a smart thermostat to manage the temperature in his house. However, when Henry arrived home from work, the house was very cold. He's frustrated that this "smart" thermostat let the house get so cold. What does he need to provide the thermostat for it to do a better job in the future?

You'll access this service over the Internet.

During a meeting at work, your boss starts talking about something called Desktop as a Service (DaaS). What can you likely assume about this technology based on its name?