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Skip to main content CloseBlackboard Learn NOMTHANDAZO DLADLA Activity Courses Calendar Messages Grades Tools Sign Out Privacy Terms Accessibility Menu Courses Skip to main content 2025_SOCIAL INTELLIGENCE 1 Course Faculty Ms. LINDI MANDA Instructor Details & Actions Course Description View the course description Progress Tracking On Class Collaborate Join session Attendance View your attendance Books & Tools View course & institution tools Course Content × LEARNING UNIT 1: INTRODUCTION TO SOCIAL INTELLIGENCE People cannot, not connect Introduction The Social intelligence (SI) study is geared towards equipping learners to acquire the ability to cope well with others and sharpen their interpersonal practical skills (situational awareness, presence, authenticity, clarity and empathy [S.P.A.C.E.]) in order to succeed effectively in various settings (Albrecht 1930). The holistic model - S.P.A.C.E. used in this study is for outlining, determining, and advancing SI at personal level, and it‘s shared to offer guidelines on using it as an effective diagnostic formula and developmental tool for professional and personal success. This is customized from Karl Albrecht‘s work on Social Intelligence. S.P.A.C.E. – As a different kind of smart refers to: S – Situational awareness: knowledge of, attentive to and wise about various contexts and the stimuli they exert and the reactions that arise from such stimuli P - Presence: the manner in which a person affects individuals or groups through physical appearance, mood and demeanour, and body language and how he/she occupies space in an environment A – Authenticity: honesty and sincerity C – Clarity: ability to express one‘s thoughts, opinions, ideas, and intentions clearly; comprehension of the power of languages as a medium of thought and expression; and to use language in ways that meet their needs E – Empathy: ability to be truly aware and considerate of other peoples by tuning their feelings to those of the affected persons. Some questions that arise out of all this are: 1. Where does the concept of social intelligence fit into the field of engineering? 2. How does it apply in an engineer‘s job? 3. How does it apply to the way people work together? 4. Does it apply to the way teams accomplish their missions, to the way employees serve clients, and/or the ways in which bosses and employees interact? 5. Does it apply more broadly across the ―society‖ that exists in every established organization? This module consists of the two parts: Topic 1: Introduction to Social Intelligence It offers a theoretical background to social intelligence in general Topic 2: Social Intelligence and Engineering A discussion of social intelligence broadly built around interactive activities for students to develop the relevant 21st century graduate‘s skills. Introduction to Social Intelligence While you‘re born with your own intelligence or IQ, Social Intelligence is mostly learned. It is considered as the capacity to know oneself, others and things around them. SI develops from experience with others and learning from occurrences, mishaps and successes in social settings. Simply, social intelligence can be regarded as what‘s known as ―tact‖ or ―common sense‖ or even ―street marts.‖ While societies put a huge focus on book smarts and IQ, what‘s often overlooked is that, people‘s lives are largely influenced by their relationships with one another. Mistakenly, many still believe that a measurement of one‘s smartness is through books. Contrary, research has revealed that true intelligence isn‘t only about books smart but also about street smarts. Along with this; it has also been determined that building strong social relationships is worth the effort because of various benefits including the following: · Good relationships are effective for a person because they help to boost their immune system and therefore, assist in combating diseases. · Whenever one has healthy relationships, they will always have to talk to and so, help them deal with major sources of stress, health problems and depression which can be associated to loneliness and poor relationships. · Individuals‘ daily lives are affected by the relationships they have with their significant others, such as boyfriends, spouse, children, parents, colleagues and friends. There are various perspectives on social intelligence and two dominant views are of psychometric and personality, of which are contrary on many crucial points, such as comparative assessment of individuals, but they later agree in recent work on the development of social intelligence (for reviews, see Greenspan, 1979; Greenspan, 1997). Nevertheless, that is beyond the scope of this module. Here, the concentration is on helping students develop as possible as they can, rather than turning them into SI‘s experts. 1.1 The Nature of Social Intelligence The origin of its definition is traced back in 1920 to the psychologist, Edward Thorndike who claimed that it is ―the ability to understand and manage men and women and girls, to act wisely in human relations.‖ Later in the 1930s Moss and Hunt argued that social intelligence is ―the ability to get along with others.‖ Along with this, Vernon in 1930s also described it as being ―reflected in the general ability to get along with people in general, social technique or ease in society, knowledge of social matters and susceptibility to stimuli from other members of a group, as well as insight into the temporary moods or underlying personality traits of strangers.‖ Thus, according to these authors, social intelligence bears both the cognitive features (the ability to understand people) and practical features (ability to deal with and respond towards them). However, social intelligence is often confused with various intelligences such as emotional intelligence, collective intelligence or group intelligence. Perhaps, this influenced the follow up work by Gardner in the 1980s which looked at the model of multiple intelligences with intrapersonal and interpersonal as part of them. Accordingly, he argued that ―social intelligence allows people to take advantage of the resources of others. We are finding that much of people‘s effective intelligence is, in a sense, outside the brain. This means, you can use intelligence for other people, if you know how to reach it and how to use it. Therefore, the best strategy is to mobilize other people around you.‖ Gardner purported that interpersonal intelligence covers the ability to read other people‘s moods, motives and other mental states; and intrapersonal includes the ability to access and assess one‘s own feelings and to draw on them to guide behaviour. He also viewed as the basis of emotional intelligence (EI) with a greater focus on cognition and understanding than feeling. According to Ford and Tisak, social intelligence (SI) has both convergent and divergent validity, as a better predictor of behavioural measure of social effectiveness than academic intelligence. A glaring common agreement is that SI is the ability to effectively plan and direct complicated social relationships and social realities in various environments. Honeywill suggests that it can also be regarded as is ―an aggregated measure of self and social-awareness, evolved social beliefs and attitudes and a capacity and appetite to manage complex social change.‖ Along this, Nicholas Humphrey claimed that SI defines human beings more than quantitative intelligence. In support, Gerdner indicated that SI is equivalent to interpersonal intelligence and also closely related to theory of mind. Combined proponents of SI agreed that it is distinct from general intelligence and may serve as a better predictor of behaviour. According to Zaccaro et al (1990) socially-intelligent individuals are aware of the social situation, including the problems and needs of others (social perceptiveness). They are also able to behave appropriately for different social situations (behavioral flexibility). Thus, these aspects can be seen through a) Social understanding and b) Situational-appropriate behaviour. Along with this, Kosmitzki and John described a socially intelligent person as the one who: · Understands people‘s thoughts, feelings and intentions well; · Is good at dealing with people; · Has extensive knowledge of the rules and norms in human relations; · Is good at taking the perspective of other people; · Adapts well in social situations; · Is warm and caring; and · Is open to new experiences, ideas and values. While embracing social intelligence, Salovey and Mayer in their work considered emotional intelligence as a part of social intelligence. According to them, it includes the ability to monitor feelings and emotions of themselves and others. It is the ability to distinguish between signals and use this information to manage thoughts and actions of others. Social intelligence is the ability to use emotional intelligence in social situations. It incorporates interaction with others and readiness to estimate the social situation around. However, Boyatzis and Sala purported that the problem in calling Social Intelligence as ‗intelligence‘ was to test it on the criteria of ‗intelligence‘. These researchers highlighted that, it had to be classified as an ‗intelligence‘, a concept should be: 1. Behaviourally observable 2. Related to biological and in particular neural-endocrine functioning. That is, each cluster should be differentiated as to the type of neural circuitry and endocrine system involved 3. Related to life and job outcomes 4. Sufficiently different from other personality constructs so that the concept adds value to understanding the human personality and behaviour 5. The measures of the concept, as a psychological construct, should satisfy the basic criteria for a sound measure, that is show convergent and discriminant validity. Accordingly, Goleman addressed this call by looking through biological research and focused on the neural endocrine functioning regards social intelligence. As a result, in his work he highlights that social intelligence is explains in terms of neurology and this fulfils Boyatsi‘s and Sala‘s need for social intelligence to qualify as an intelligence. Additionally, Albrecht expanded the research on multiple intelligences and identified that human beings have six basic dimension of intelligence. Among these, social intelligence is one of them, defined as ―Interacting successfully with others in various contexts‖, with a close term Emotional Intelligence defined as ―Self-insight and the ability to regulate or manage one‘s reactions to experience‖. In addition, Seal et al claimed that the term was defined as the behavioural manifestations of the interpersonal awareness of others‘ emotions, needs, thoughts, and perceptions as well as navigate the larger social environment and working with others. Goleman (2006) and Boyatzis and Goleman (2006) reclassified their array of competencies and clusters into two distinct aspects. The interpersonal clusters (social awareness and relationship management) were relabeled social intelligence (SI) competencies; and the intrapersonal clusters (self-awareness and self- management) were relabeled emotional intelligence(EI) competencies. The new term, emotional and social intelligence (ESI) helps to differentiate the behavioral manifestations of the intrapersonal awareness and management of emotions within the self (EI) from the behavioral manifestations of the interpersonal awareness of others’ emotions, needs, thoughts, and perceptions as well as navigate the larger social environment and working with others (SI). This integrated concept of ESI offers more than a convenient framework for describing human dispositions—it offers a theoretical structure for the organization of personality and linking it to a theory of action and job performance. This helped it get positioned as a competency as well. As, according to Boyatzis, a competency is an ―underlying characteristic of the person that leads to or causes effective or superior performance‖ therefore, an ESI competency got defined as an ability to recognize, understand, and use emotional information about oneself (EI) or others(SI) that leads to or causes effective or superior performance. The correlation of social and emotional intelligence approach is clearly reflected by Bar-On, who uses the concept of emotional and social intelligence. This model includes set of interrelated emotional and social competencies that determine how effectively we understand and express ourselves, how we understand and get along with other people and how we handle daily activities. In practice, they can complement each other as they complement to the abstract intelligence. Human being is a solid personality whose career is hardly separable from personal or family life. Emotional intelligence is essential for human life, because it helps to perceive, understand and manage emotions. It represents a personal, natural wisdom that allows him to live life joyfully, to overcome and solve everyday problems and achieve success. Social intelligence is the ability to relate to people, perceive social situations and properly interpret them and react accordingly. It is the ability to create harmonious interpersonal relationships and the ability to solve conflicts. One component cannot exist without the other. This definition can be elaborated to ―how people handle themselves and their relationships‖, according to Goleman, Boyatzis, & McKee. So, ESI is a set of competencies, or abilities, organized along two distinct aspect (emotional and social) in how a person: (a) is aware of himself/herself; (b) manages him/herself; (c) is aware of others; and (d) manages his/her relationships with others. Building upon and integrating the competency research, Goleman, Boyatzis, and McKee presented a model of ESI with 18 competencies arrayed in four clusters and two aspects. Researcher Shaun identified socially intelligent people as: · They have confidence in social circumstances. · They have and demonstrate a genuine interest in their fellow beings. · They are capable of adapting, understanding and responding effectively. · They express their emotions and feelings clearly and appropriately with assertiveness. · They have an awareness of the internal and external locus of control. Karl Albrecht, around 2009, elaborated the five major dimensions of social intelligence as situational radar, presence/bearing, authenticity, clarity and empathy (can be seen as an acronym SPACE). 1. Situational Radar (Awareness): the ability to read situations, understand the social context and choose behavioral strategies that are most likely to be successful 2. Presence: the external sense of one‘s self that others perceive: confidence, bearing self- respect, and self-worth. 3. Authenticity: the opposite of being phony. Authenticity is a way of behaving which engenders a perception that one is honest with one‘s self as well as others. 4. Clarity: the ability to express one‘s self clearly, use language effectively, explain concepts clearly, and persuade with ideas. 5. Empathy: the ability to create a sense of connectedness with others; to get them on your wavelength and invite them to move with and toward you. In that decade, the consistent aspects of social intelligence among all researches were: the knowledge of the social situations, accurate interpretation of the social situation and the skills to behave appropriately in that social situation. Hopkins and Bilimoria opined that to be considered socially intelligent one has to be good at human relationships. Crowne defined it as the ability to interact effectively with others in any social situation. Emmerling and Boyatzis describe social intelligence competency as the ability to be aware of, understand and act on emotional information about others that leads to effective performance. Thus, what was proposed by Thorndike during the first half of the 1900s was initially perceived similarly as a single concept by fellow researchers. However, later others began to see social intelligence as a set of two personal intelligences, divided into interpersonal and intrapersonal intelligences that include knowledge about oneself and others. Many scholars proposed a number of different ways to be socially intelligent. It has been thought of as the ability to accomplish interpersonal tasks and to act wisely in relationships. It has been seen as a capability that allows one to produce adequate behaviour for the purpose of achieving a desired goal. It is thought that SI involves being intelligent in relationships. Some researchers even believed that the social facets of intelligence may be as important as the cognitive aspects. However, most of them agreed that the Social Intelligence includes knowledge of the social situations and the skill to perceive and interpret the situations accurately, for leading one to successfully behave in the situation. In other words, it has always been seen as an ability to interact effectively with others. In an important research, Süd, Weis, & Seidel focused on more of a potential-based concept of SI, rather than behavior-based approaches and the broader concept of social competence (i.e., including both cognitive and non-cognitive abilities and skills). In the potential-based approach, SI encompasses only the cognitive abilities as necessary prerequisites for social competent behavior. Consequently, social competent behavior is part of the external criterion, not the construct. Social competent behavior, on the other hand, depends on cognitive (i.e., SI) and non-cognitive prerequisites (e.g., intentions, motivation, personality traits, values, norms, etc.). Thus, SI has been specified as a multidimensional cognitive ability construct that relies on an integrative model derived from a literature review. This model integrates both theoretical and operational definitions of SI. In its current version, the model distinguishes between the following cognitive ability domains and has been in part supported by data in a multitrait-multimethod (MTMM) study by Weis and Süd in 2007. So SI is about five qualities: Social understanding (SU) also social inference, social interpretation, or social judgment)represents the ability to understand social stimuli against the background of the given social situation. It also includes diversely labeled requirements such as the recognition of the mental states behind words, the comprehension of observed behaviors in the social context in which they occur, and the decoding of social cues. Social memory (SM) represents the ability to store and recall objectively given social information that can vary in complexity. The concept of SM was originally introduced by Moss and also appeared in works of Sternberg, Conway, Ketron, and Bernstein as memory for names and faces. Social perception (SP) represents the ability to perceive socially relevant information quickly in more or less complex situations. SP is distinguished from SU by only relying on objectively present information in order to exclude interpretative requirements. Social flexibility (SF) is the ability to produce as many and as diverse solutions or explanations as possible for a social situation or a social problem. The concept was originally introduced in Guilford‘s (1967) structure of human intellect model in the domain of divergent production of behavioural contents. Social knowledge (SK) includes knowledge of social matters, the individuals‘ fund of knowledge about the social world, or knowledge of the rules of etiquette. Unlike the remaining dimensions, SK highly depends on the social values of the environment and is not considered as a pure cognitive dimension. 1.2 Social Brain Goleman reveals that human beings have specific structures in their brains built to optimize relationships: · A spindle cell:- is the fastest acting neuron in our brain that guides our social decisions. Human brains contain more of these spindle cells than any other species. · Mirror neurons:- help us predict the behaviour of people around us by sub-consciously mimicking their movements. This helps us feel as they feel, move as they move, etc. · When a man gets a look from a woman he finds attractive, his brain secretes dopamine–a chemical that makes us feel pleasure. 1.3 Key elements of social intelligence: · Verbal fluency · Conversational skills · Knowledge of social roles and rules, as well as scripts · Effective listening skills · Understanding of how to cope well with others · Role playing · Social self-efficacy · Management skills · Intercultural and multicultural skills There‘s a lot going on behind one‘s words. While one speaks, the brain takes in micro- expressions, voice intonations, gestures and pheromones. 1.3.1 Micro-expressions: - are brief, involuntary facial expressions shown on the face of humans according to emotions experienced: · Usually occur in high-stakes situations, where people have something to lose or gain. · Occur when a person is consciously trying to conceal all signs of how they are feeling, or · When a person does not consciously know how they are feeling. · Unlike regular facial expressions, it is difficult/impossible to hide micro expression reactions. Micro-expressions cannot be controlled as they happen in a fraction of a second, but it is possible to capture someone's expressions with a high speed camera and replay them at much slower speeds. Micro-expressions express the seven universal emotions: disgust, anger, fear, sadness, happiness, contempt, and surprise. 1.3.2Voice intonations: · is the variation of pitch when one speaks (variation of levels we speak with is crucial in how we express ourselves) · one of the elements of linguistic prosody · the most important element of accent · helps to craft music of the language · it also helps the listener to follow the nature of communication Gestures and pheromones: - Pheromones give you the edge with attraction. People perceive all sorts of interesting things about one another through olfaction. It feels pretty normal – when we want something we take it, right? I‘m feeling thirsty; I‘ll grab a drink. I‘m hungry; I‘ll pick-up a snack. But you know what? This isn‘t what you should do when you desire a partner. The foundation of pick-up or game is ACQUISITION—the NEED to ACQUIRE a girl or man. This is the absolute, unquestioned and accepted law of game. The whole pick-up framework is built upon this. Simply, they are stimuli that elicit a reaction. Accordingly, people who have high SI have a greater awareness of their proto- conversations. 1.3.3 The Proto-conversation Goleman identifies two aspects of proto-conversations: Social Awareness: Your response to others (the manner in which you do so is crucial) Primal Empathy: Sensing other other‘s feelings and putting yourself in theirshoes Attunement: Listening with full receptivity Empathic Accuracy: Understanding others‘ thoughts and intentions Social Cognition: Understanding the social world and the working of a webof relationships Social Facility: Knowing how to have smooth, effective interactions Synchrony: Interacting smoothly Self-presentation: Knowing how you come across Influence: Shaping the outcome of social interactions Concern: Caring about others‘ needs 1.3.4 Your Social Triggers Social awareness is the capability to reckon that people and places trigger different emotions and this affects our ability to connect. Think about a time you felt excited and energized by an interaction. Now think of a time when you felt drained and defeated after an interaction. Along this, Goleman presents a theory on how our brain processes social interactions: The Low Road is our instinctual, emotion-based way we process interactions. It‘s how we read body-language, facial expressions and then formulate gut feelings about people. The High Road is our logical, critical thinking part of an interaction. We use the high road to communicate, tell stories and make connections. Why are these important? The Low Road guides our gut feelings and instincts. For example, if people didn‘t come to your birthday parties as a kid, you might feel a pang of anxiety when thinking about your own birthday as an adult–even if you have plenty of friends who would attend. Your High Road tells you that you are a grown up and things have changed, but your Low Road still gives you social anxiety. I call these social triggers. You should be aware of your unconscious social triggers to help you make relationship decisions. Knowing your Low Road social triggers helps your High Road function. Here‘s how you can identify yours: What kinds of social interactions do you dread? Who do you feel anxious hanging out with? When do you feel you can‘t be yourself? 1.3.5 Your Secure Base Whether you are a cheerful extrovert or a quiet introvert, everyone needs space and a place to recharge. Goleman suggests that‘s a ―secure base.‖ This is a ritual place or an activity that helps one process emotions and occurrences. A secure base is helpful for two main reasons. 1. It gives one a place to recharge before interactions so they don‘t get burnt out. 2. It helps one process and learn from each social encounter. 3. You can improve your Social Intelligence, you just need to prioritize it. Broken Bonds One of the biggest pitfalls in social intelligence is a lack of empathy. Goleman calls these Broken person treats Bonds. Philosopher Martin Buber coined the idea of the ―I-It‖ connection which happens when one another like an object as opposed to a human being. Imagine you have just lost a family member. You get a phone call from a friend offering condolences. Immediately you sense the obligation of the caller. They are distracted, you can hear the typing of keys in the background. Their wishes are cold, memorized and insincere. The call Case study: Cynthia receives an email from her friend, Joyce, every 60 days to grab lunch. Joyce‘s emails are always similar. When Cynthia realized the similarity in the emails, she started to think of herself as Joyce‘s ―calendar alert‖ that Joyce had set-up. Cynthia went low thinking as merely an item on Joyce‘s to do list. Cynthia analyzed that Joyce felt she ‗should‘ do lunch to keep in touch. But this led to their lunches to be perfunctory, predictable and boring to Cynthia. So, Cynthia stopped saying yes to grabbing lunch with her friend. · Don‘t interact because you feel that you ‗should.‘ · Say no to obligations if you can. · Interact with empathy or don‘t interact at all. 2. Positively Infectious When someone smiles at you, it‘s hard not to smile back. The same goes for other facial expressions. When your friend is sad and begins to tear up, your own eyes will often get moist. Why? These are your mirror neurons in action–part of your Low Road response to people. ―Hang out with people whose moods you want to catch. ―If moods are catching, gravitate towards people who will infect you with the good ones‖ 3. Adopt to Adapt Empathy works in such a way that one‘s Low Road automatically mirrors the people around them. Our brain copies the people around us, so we feel as they feel. This in turn helps us understand them, where they are coming from and even be better at predicting their reactions. ―Many paths of the low road run through mirror neurons. The neurons activate in a person based on something that is experienced by another person in the same way is experienced by the person himself. Whether pain (or pleasure) is anticipated or seen in another, the same neuron is activated.‖ makes you feel worse, not better.-Goleman, 41 4. Beware the Dark Triad Goleman shares the dark triad of people: · The narcissistic personality is when someone has an inflated view of themselves, a huge ego and a sense of entitlement. · The Machiavellian personality is when someone is manipulative and consistently exploits the people around them. · The psychopath personality is someone who is impulsive, remorselessness and extremely selfish. Goleman summarizes the dark triad motto as: Others exist to adore me. 5. Mindblind Mindblind is the inability to sense what is happening in the mind of someone else. The key to mindsight is compassion. ―In short, self-absorption in all its forms kills empathy, let alone compassion. When we focus on ourselves, our world contracts as our problems and preoccupations loom large. But when we focus on others, our world expands. Our own problems drift to the periphery of the mind and so seem smaller, and we increase our capacity for connection – or compassionate action.‖ – Goleman, 54 Goleman claims that people are wired for altruism. People are inherently good. However, sometimes they forget how good it makes them feel to be good. Dr. Baron-Cohen devised something called the Empathy Quotient. This is a quiz to test your empathy levels. While he devised the test for adults on the Aspergers or Autism Spectrum, but this quiz has been found to be very helpful. 6. A People Prescription ―The most striking finding on relationships and physical health is that socially integrated people, those who are married, have close family and friends, belong to social and religious groups, and participate widely in these networks, recover more quickly from disease and live longer. Roughly eighteen studies show a strong connection between social connectivity and mortality.‖ – Goleman, 247. 1.3.6 Synthesis of ways to develop your social intelligence: How to develop social intelligence? According to Goleman ―friends make you healthy;‖ healthy happy life is positive relationships. Your partner, friends, colleagues and children, support your soul as well as our immune system. This has been realized through studies that have found that kinds words, physical touch, a song from childhood improve the vital signs of the sick and even fatally ill. Therefore, investing in your relationships is worth the effort. Simply put, following are ways in which you can develop your social intelligence: · Willingness and dedication to learn · Paying more attention to social happenings around you · Develop yourself to be a better speaker · Networking · Try to listen more to others (active listening) · Inquisitiveness to know more about social situations · Learn more about your own behaviour · Acquire knowledge on social successes and failures 1.3.7 Let’s look at the kinds of smart for you to be to figure that out and answer: Gardner, a developmental psychologist and Harvard professor name, developed in the 80s and 90s. In his book Frames of Mind: The Theory of Multiple Intelligences, Gardner developed the approach that intelligence is spectrum composed of different kinds of minds and therefore people learn, remember, and understand in different ways. He initially listed 7 types of intelligences, and later added the 8th (naturalist). This is what it looks like: 1. Visual-Spatial Intelligence People who are strong in visual-spatial intelligence are good at visualizing things. These individuals are often good with directions as well as maps, charts, videos, and pictures. Strengths Visual and spatial judgment Characteristics People with visual-spatial intelligence: · Read and write for enjoyment · Are good at putting puzzles together · Interpret pictures, graphs, and charts well · Enjoy drawing, painting, and the visual arts · Recognize patterns easily Potential Career Choices If you're strong in visual-spatial intelligence, good career choices for you are: · Architect · Artist · Engineer 2. Linguistic-Verbal Intelligence People who are strong in linguistic-verbal intelligence are able to use words well, both when writing and speaking. These individuals are typically very good at writing stories, memorizing information, and reading.1 Strengths Words, language, and writing Characteristics People with linguistic-verbal intelligence: · Remember written and spoken information · Enjoy reading and writing · Debate or give persuasive speeches · Are able to explain things well · Use humour when telling stories Potential Career Choices If you're strong in linguistic-verbal intelligence, good career choices for you are: · Writer/journalist · Lawyer · Teacher 3. Logical-Mathematical Intelligence People who are strong in logical-mathematical intelligence are good at reasoning, recognizing patterns, and logically analyzing problems. These individuals tend to think conceptually about numbers, relationships, and patterns.4 Strengths Analyzing problems and mathematical operations Characteristics People with logical-mathematical intelligence: · Have excellent problem-solving skills · Enjoy thinking about abstract ideas · Like conducting scientific experiments · Can solve complex computations Potential Career Choices If you're strong in logical-mathematical intelligence, good career choices for you are: · Scientist · Mathematician · Computer programmer · Engineer · Accountant 4. Bodily-Kinesthetic Intelligence Those who have high bodily-kinesthetic intelligence are said to be good at body movement, performing actions, and physical control. People who are strong in this area tend to have excellent hand-eye coordination and dexterity. Strengths Physical movement, motor control Characteristics People with bodily-kinesthetic intelligence: · Are skilled at dancing and sports · Enjoy creating things with his or her hands · Have excellent physical coordination · Remember by doing, rather than hearing or seeing Potential Career Choices If you're strong in bodily-kinesthetic intelligence, good career choices for you are: · Dancer · Builder · Sculptor · Actor 5. Musical Intelligence People who have strong musical intelligence are good at thinking in patterns, rhythms, and sounds. They have a strong appreciation for music and are often good at musical composition and performance. Strengths Rhythm and music Characteristics People with musical intelligence: · Enjoy singing and playing musical instruments · Recognize musical patterns and tones easily · Remember songs and melodies · Have a rich understanding of musical structure, rhythm, and notes Potential Career Choices If you're strong in musical intelligence, good career choices for you are: · Musician · Composer · Singer · Music teacher · Conductor 6. Interpersonal Intelligence Those who have strong interpersonal intelligence are good at understanding and interacting with other people. These individuals are skilled at assessing the emotions, motivations, desires, and intentions of those around them. Strengths Understanding and relating to other people Characteristics People with interpersonal intelligence: · Communicate well verbally · Are skilled at nonverbal communication · See situations from different perspectives · Create positive relationships with others · Resolve conflicts in group settings Potential Career Choices If you're strong in interpersonal intelligence, good career choices for you are: · Psychologist · Philosopher · Counselor · Salesperson · Politician 7. Intrapersonal Intelligence Individuals who are strong in intrapersonal intelligence are good at being aware of their own emotional states, feelings, and motivations. They tend to enjoy self-reflection and analysis, including daydreaming, exploring relationships with others, and assessing their personal strengths. Strengths Introspection and self-reflection Characteristics People with intrapersonal intelligence: · Analyze their strengths and weaknesses well · Enjoy analyzing theories and ideas · Have excellent self-awareness · Understand the basis for his or her own motivations and feelings Potential Career Choices If you're strong in intrapersonal intelligence, good career choices for you are: · Philosopher · Writer · Theorist · Scientist 8. Naturalistic Intelligence Naturalistic is the most recent addition to Gardner‘s theory and has been met with more resistance than his original seven intelligences. According to Gardner, individuals who are high in this type of intelligence are more in tune with nature and are often interested in nurturing, exploring the environment, and learning about other species. These individuals are said to be highly aware of even subtle changes to their environments. Strengths Finding patterns and relationships to nature Characteristics People with naturalistic intelligence: · Are interested in subjects such as botany, biology, and zoology · Categorize and catalog information easily · Enjoy camping, gardening, hiking, and exploring the outdoors · Dislikes learning unfamiliar topics that have no connection to nature Potential Career Choices If you're strong in naturalistic intelligence, good career choices for you are: · Biologist · Conservationist · Gardener · Farmer Some questions to address on your own are: What are you smart on? What evidence do you have that made you reach that decision? What do others say aboutyour smart/s? Topic 2: Social Intelligence in relation to Engineering Introduction Internationally it has been witnessed that engineering students need more skills than engineering education. Competitive graduates require relevant skills that has honed them to be dynamic and function effectively in the workplace and society. Lack of Social Intelligence skills, also known as Social Intelligence quotient (SI) skills in students affect their performance and has been regarded to be leading to higher drop-out rates and poor quality of the engineering. Recent literature emphasizes a need for engineering to integrate necessary non-engineering skills such as SI and emotional intelligence (EI) skills. These two are closely related and tend to be confused. However, there’s a thin line between them. Research, professional bodies and experts have identified that the graduate engineer requires many skills and a great deal of knowledge when entering the workforce. Crucial elements such as interpersonal skills, as well as teamwork and a strong sense of motivation are regarded to be particularly relevant in this era of globalization, occurring in a dynamic speed and dictates environment in which the modern engineer must interact. Real Engineering and RealLife The heavy traditionalism of many courses have the perspective of teaching only real engineering especially, defining and isolating problems and achieving technical solutions. Exposure to this culture of traditionalist engineering education not only discourages reflection, but also generates future engineers who both lack and do not appreciate the value of the skills of reflection. Along with that, do engineering studies actively discourage the ESI factor by the very nature of the traditionalist style of teaching in this field? Such traditionalist teaching imparts engineering as a discipline rather than as a career. The Evolution of EngineeringEducation Overtime, engineering has progressively become less and less of a stand-alone subject. Other disciplines have influenced and became increasingly integrated in engineering curricula in order to increase the sharpness of a university‘s graduates, thereby responding to industry demands, e.g. management, business strategy, marketing, philosophy, communication, ethics, environmentalism, sustainability, etc. Engineers‘ attitudes to the soft skills area, incorporating people, ideas and self- reflection, have to be tackled at a fundamental level. Universities along employers have identified necessary skills that need to be integrated into the curricula. These are complemented with abilities that are valued by both universities and particularly employers, and they include some of the following: · Self- and context-awareness. · Decision-making and action planning. · Research and analysis. · Communication skills. · Critical reflection. · Problem solving · Creativity Cognisant of the fact that, the above-mentioned soft skills are part of engineering profession (engineering skills necessary in the fields of engineering) these characteristics can be effectively incorporated as parts of the elements of SI/ESI. These are subjects in humanities that have been regarded to play an active role in the education of future engineers who can reflect and display sensitivity to both individuals and society. Create the Future Socially intelligent engineers have the opportunity to manifest future changes and actively create the future. Indeed, Cooper and Sawaf state that: ... successfully intelligent leaders and managers continually question many of the assumptions that others accept ... [and] they challenge it perceiving the deeper risks and limitations, and in many cases find ways to transcend it ... They know the future is not something we wait for; it is something we must actively help create. And emotional intelligence plays a vital role. Social intelligence Unit 1
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● Unique Corporate Culture: Zappos integrates happiness and motivation into its core principles, providing exceptional benefits and maintaining a flat organizational structure to enhance employee motivation and satisfaction. Motivational Strategies: The company emphasizes personal connections in customer interactions, offers substantial training with an option to quit, and focuses on creating a fulfilling work environment, reflecting a deep commitment to employee happiness and motivation. —--------------------------------------- Overview of Early Motivation Studies: ● Early motivation studies focused on understanding how individual needs drive employees to demonstrate goal-oriented behavior in order to satisfy these needs. For instance, an employee seeking companionship might frequently engage in conversations around the office to fulfill this need. Key Theories of Motivation: 1. Maslow’s Hierarchy of Needs: ○ Developed by Abraham Maslow, this theory posits that human needs are organized hierarchically from the most basic to higher-level needs. ○ Levels of Needs: ■ Physiological Needs: Basic survival needs like food and water. ■ Safety Needs: Protection from danger and stability. ■ Social Needs: Desire for relationships and belonging. ■ Esteem Needs: Need for respect, recognition, and self-esteem. ■ Self-Actualization: The pursuit of realizing one’s full potential and engaging in activities that lead to growth and fulfillment. ○ Maslow’s theory suggests that once a lower-level need is satisfied, it ceases to be a motivator, and the individual moves to satisfy higher-level needs. 2. ERG Theory (Clayton Alderfer): ○ This theory modifies Maslow’s hierarchy by categorizing needs into three groups: ■ Existence Needs: Corresponds to Maslow’s physiological and safety needs. ■ Relatedness Needs: Links to social needs. ■ Growth Needs: Encompasses esteem and self-actualization needs. ○ ERG theory does not maintain a strict hierarchy and acknowledges that multiple needs can be motivational at the same time. It introduces the concept of “frustration-regression, ” where individuals revert to satisfying lower-level needs if they cannot satisfy higher-level ones. 3. Herzberg’s Two-Factor Theory: ○ Frederick Herzberg identified two sets of factors that impact motivation: ■ Hygiene Factors: Elements like company policies, salary, and working conditions, which can cause dissatisfaction if not addressed. ■ Motivators: Factors intrinsic to the job such as achievement, recognition, and growth opportunities, which truly motivate employees to perform better. ○ Herzberg argued that improving hygiene factors alone does not increase job satisfaction; instead, motivators are crucial for enhancing employee motivation. 4. McClelland’s Acquired-Needs Theory: ○ David McClelland proposed that individuals develop certain needs based on their life experiences, which are: ■ Need for Achievement: Desire to excel and achieve in relation to a set of standards. ■ Need for Affiliation: Desire for friendly and close interpersonal relationships. ■ Need for Power: Desire to make an impact, influence others, and have authority. ○ The dominant need influences an individual’s behavior at work and their suitability for certain roles. For example, high achievement needs are effective in roles with clear performance metrics, while high affiliation needs are beneficial in cooperative roles. Applications and Implications: ● ● Understanding these needs and theories helps managers create work environments that satisfy employee needs, thus motivating them effectively. The theories emphasize the importance of recognizing the diversity of employee needs and tailoring motivational approaches accordingly. Critiques and Limitations: ● ● While these theories have been influential, they also face criticisms such as the rigidity of need hierarchy (Maslow) and the oversimplification of motivational factors (Herzberg). Despite criticisms, these theories provide valuable frameworks for understanding employee motivation and designing effective management practices. Here’s a detailed summary of the process-based theories of motivation, as outlined in your text: Overview of Process-Based Theories of Motivation: ● Process-based theories view motivation as a rational process where individuals analyze their environment, develop thoughts and feelings, and react accordingly. This perspective focuses on understanding the cognitive processes that underpin motivated behavior. Equity Theory (Adams, 1965): ● ● ● ● ● Core Concept: People are motivated by fairness, which they assess through social comparisons of input-outcome ratios with others (referents). Inputs and Outcomes: Inputs are contributions (e.g., effort, skill), while outcomes are what people receive in return (e.g., pay, recognition). Perceptions of Equity: Fairness is perceived when one’s ratio of input to outcome matches that of their referent. Responses to Inequity: Responses can include altering perceptions, changing the input level, adjusting outcomes, or even leaving the situation. Overpayment and Underpayment: Reactions differ based on whether individuals feel over-rewarded or under-rewarded, influencing their motivation and actions. Expectancy Theory (Vroom, 1964; Porter & Lawler, 1968): ● ● Core Concept: Motivation is determined by an individual’s rational calculation of expectancy (effort will lead to performance), instrumentality (performance will lead to outcomes), and valence (value of the outcomes). Application: This theory is useful for understanding how beliefs about the relationships between effort, performance, and rewards motivate people to act in certain ways. Reinforcement Theory: ● ● ● Core Concept: Behavior is shaped by its consequences, either reinforcing desired behaviors or discouraging undesired ones. Types of Reinforcement: ○ Positive Reinforcement: Increases desirable behavior by offering positive outcomes. ○ Negative Reinforcement: Increases behavior by removing negative conditions. ○ Punishment: Decreases undesired behavior through negative consequences. ○ Extinction: Reduces behavior by removing rewards. Reinforcement Schedules: Different schedules (continuous, fixed-ratio, variable-ratio) affect the durability and quality of behavior changes. Procedural and Interactional Justice: ● Beyond distributive justice (fairness of outcomes), procedural (fairness of processes used to determine outcomes) and interactional justice (treatment of individuals in the enactment of procedures) are crucial in shaping perceptions of fairness and, consequently, motivation. OB Toolbox for Fairness: ● Recommendations include recognizing diverse contributions, ensuring fairness in decision-making, treating people with respect, and maintaining transparency in rules and decisions. Organizational Behavior Modification (OB Mod): ● A systematic application of reinforcement theory in organizations to modify employee behaviors. It involves identifying behaviors, measuring baseline levels, analyzing antecedents and consequences, implementing interventions, and evaluating outcomes. Key Success Factors: 1. 2. 3. Employee Empowerment: Employees at Nucor are treated as company owners, empowered to make decisions and take actions that affect their work and the company’s operations directly. Decentralized Structure: Authority and responsibility are pushed down to lower levels, allowing line workers to undertake tasks typically reserved for management. Innovative Reward System: Nucor’s compensation strategy includes high base wages, significant annual bonuses, and profit sharing, with a strong link to company and individual performance. Modern Approaches to Job Design: ● ● ● Job Rotation: This involves periodically shifting employees to different tasks to alleviate monotony and enhance skills. Job Enlargement: Expands job tasks to add variety and increase employee engagement and satisfaction. Job Enrichment: Provides more autonomy over how tasks are performed, increasing responsibility and potentially improving job satisfaction and productivity. Job Characteristics Model (Hackman & Oldham, 1975): Identifies five core job dimensions that impact three critical psychological states, influencing job outcomes: 1. Skill Variety 2. Task Identity 3. Task Significance 4. Autonomy 5. Feedback These dimensions contribute to feelings of meaningfulness, responsibility, and understanding of results, leading to high internal work motivation, job satisfaction, and reduced absenteeism. Empowerment: ● Extends the concept of autonomy by removing barriers that limit the potential of ● ● employees. Structurally empowered employees, who are provided with information, resources, and support to make decisions, tend to have higher job satisfaction and performance. Effective empowerment also requires a supportive management and organizational culture that genuinely delegates decision-making power to employees. Summary: Motivating Employees Through Goal Setting Goal-Setting Theory: Goal-setting is a powerful method of motivation, supported by extensive research showing that effectively set goals can enhance employee performance significantly. This approach has been broadly adopted across various sectors, including major corporations globally. SMART Goals: Effective goals are SMART—Specific, Measurable, Aggressive, Realistic, and Time-bound: ● ● ● Specific and Measurable: Goals should be clear and quantifiable to ensure performance can be evaluated accurately. Aggressive: Goals should be challenging to stimulate higher performance. Realistic: While goals should be ambitious, they must also be achievable to maintain motivation. ● Time-Bound: A clear timeline increases urgency and helps focus efforts. Why SMART Goals Motivate: Goals clarify the direction and energize employees towards achieving specific outcomes. They also encourage innovative thinking to meet challenging targets and create a sense of accomplishment upon achieving these goals. Conditions for Effective Goals: ● ● ● Feedback: Regular feedback helps align employee's efforts with their goals. Ability: Employees need the requisite skills and knowledge to achieve their goals. Goal Commitment: Commitment to goals is crucial for their effectiveness, which can be enhanced by involving employees in the goal-setting process and ensuring the goals align with their values and capabilities. Potential Downsides of Goal Setting: ● ● Goals can reduce adaptability to changing circumstances if too rigid. Overemphasis on specific goals can lead to neglect of other important duties or unethical behavior to achieve targets. Summary: Motivating Employees Through Performance Appraisals Overview: Performance appraisals are a formal process used by organizations to assess and provide feedback on employee performance. These appraisals are crucial for employee motivation, informing decisions on rewards, promotions, and terminations. Key Features of Effective Appraisals: Effective appraisals are characterized by: ● ● ● Adequate Notice: Employees are informed about the criteria ahead of time. Fair Hearing: Appraisals include two-way communication. Evidence-Based Judgment: Decisions are based on documented performance evidence. When properly managed, performance appraisals are valuable tools for motivating employees, enhancing their development, and aligning their goals with organizational objectives. Effective appraisals require clear criteria, fair processes, and regular feedback to truly benefit both employees and the organization. Summary: Motivating Employees Through Performance Incentives Incentive Systems Overview: Incentive systems link employee pay to performance, either on an individual or company-wide basis. Common in many organizations, these systems are designed to implement motivation theories practically, aiming to boost productivity, profits, and employee commitment through various forms of financial rewards. Types of Incentives: 1. 2. 3. 4. 5. 6. 7. 8. Piece Rate Systems: Compensation is based on the quantity of output produced. Effective in environments where output is easily measurable. Individual Bonuses: One-time rewards for achieving specific goals, enhancing motivation by providing clear, achievable targets. Merit Pay: Ongoing pay raises based on past performance, typically determined through performance appraisals. Can lead to a sense of entitlement if not carefully managed. Sales Commissions: Compensation linked to the volume or profitability of sales. Needs careful structuring to align with company goals and encourage desirable behaviors. Team Bonuses: Rewards based on team performance, suitable in environments where teamwork and collective performance are critical. Gainsharing: Rewards employees for performance improvements over previous periods, typically through cost savings or efficiency gains, fostering a culture of continuous improvement. Profit Sharing: Distributes a portion of company profits among employees, fostering loyalty and a sense of ownership among staff. Stock Options: Provides employees the option to buy company stock at a future date at a predetermined price, aligning employee interests with those of the company. Effectiveness and Challenges: While financial incentives can be powerful motivators, they also have potential downsides such as promoting risk-averse behavior and diminishing creativity. Incentives may also lead employees to focus narrowly on rewarded behaviors, potentially at the expense of other important duties or organizational citizenship behaviors. Key Considerations for Effective Incentives: ● ● ● Incentives should be clearly aligned with organizational goals and strategies. The structure of incentives should balance between encouraging desired behaviors and allowing flexibility to adapt to changing circumstances. Companies should be aware of the potential for incentives to encourage unethical behavior or excessive risk-taking. Conclusion: Properly designed and implemented, performance incentives can significantly enhance motivation and performance. However, they require careful management to ensure they support broader organizational objectives and promote a healthy, collaborative, and innovative work culture. Overview of Trait Approaches: Early leadership studies focused on identifying traits that distinguish leaders from non-leaders, exploring various personality characteristics and physical attributes. Although initially deemed inconclusive, modern research, particularly with the advent of the Big Five personality framework, has successfully linked certain traits with leadership capabilities. Key Leadership Traits: 1. Intelligence: Both general mental ability (IQ) and emotional intelligence (EQ) are associated with leadership emergence and effectiveness. EQ's role becomes critical in managing oneself and interpersonal relationships effectively. 2. Big Five Personality Traits: ○ Extraversion: Strongly correlated with leadership emergence and effectiveness; extraverts' sociability and assertiveness make them visible leader candidates. ○ Conscientiousness: Organized and persistent traits contribute to leadership emergence and effectiveness. ○ Openness to Experience: Creativity and openness to new experiences are linked to innovative leadership. 3. Self-Esteem: High self-esteem enhances an individual's self-confidence and leadership perception. 4. Integrity: Honesty and moral integrity are crucial for leaders to maintain trustworthiness and ethical standards. Limitations of Trait Approaches: Trait approaches initially failed to consider situational contexts which can significantly influence leadership effectiveness. The recognition of this limitation led to a more nuanced understanding that the effectiveness of certain traits may depend heavily on specific organizational contexts or scenarios. Application in Modern Leadership: Understanding the impact of these traits helps in selecting and developing effective leaders. It’s recognized that the relevance of specific traits can vary, depending on the organizational context and the specific demands of the leadership role. Conclusion: Trait theories have evolved to highlight the importance of both identifying essential leadership traits and understanding the situational factors that influence the effectiveness of these traits in various leadership contexts. This dual focus aids in the more targeted development and placement of leaders within organizations. Leader Decision Making: Leaders use various decision-making styles, which include: 1. 2. Authoritarian: The leader makes decisions unilaterally. Democratic: Employees participate in the decision-making process. 3. Laissez-Faire: The leader provides minimal guidance and allows employees to make decisions independently. The effectiveness of these styles varies based on the organizational context and the specific situation, with democratic styles generally increasing employee satisfaction but not necessarily impacting productivity significantly. Laissez-faire leadership is often negatively associated with employee satisfaction and effectiveness. Leadership Assumptions about Human Nature: Douglas McGregor’s Theory X and Theory Y outline two opposing perceptions of employee motivation: ● Theory X: Assumes employees are inherently lazy and require strict supervision and ● control. Theory Y: Views employees as self-motivated and responsive to tasks that are satisfying and fulfilling. Leaders' assumptions about human nature can influence their management style, with Theory Y leaders tending to be more supportive and empowering. Limitations of Behavioral Approaches: Behavioral approaches to leadership are criticized for their failure to consider the context in which leadership occurs. What works in one organizational setting might not work in another, indicating the necessity for leaders to adapt their behaviors to the specific demands and culture of their organization. Key Takeaway: Behavioral approaches highlight the importance of leaders’ actions and their decision-making styles in influencing their effectiveness and the satisfaction of their teams. These approaches also underscore the need for adaptability in leadership practices, reflecting the varying needs of different organizational environments. ● ● ● ● ● Contingency Leadership Context: Leadership effectiveness varies with the situation; no single style is universally effective. Fiedler’s Contingency Theory: Categorizes leaders as task-oriented or relationship-oriented. Effectiveness depends on the match between a leader's style and situational favorableness, influenced by leader-member relations, task structure, and leader's power. Situational Leadership Theory (SLT): Proposes adjusting leadership style based on follower readiness, combining directive and supportive behaviors to meet follower development needs. Path-Goal Theory: Based on expectancy theory of motivation, leaders facilitate employee paths to goals by adjusting their behaviors (directive, supportive, participative, achievement-oriented) to fit employee and task characteristics. Vroom and Yetton’s Normative Decision Model: Guides leaders on the level of employee involvement in decision-making based on several situational variables, offering a range from autocratic to delegative styles. ● Overall Insight: Contingency theories emphasize adapting leadership styles to the context, follower characteristics, and specific organizational circumstances for optimal leadership effectiveness. Here’s a summarized version in bullet points: ● ● ● ● ● ● ● ● ● Transformational vs. Transactional Leadership: ○ Transformational leaders align employee goals with their own, focusing on the company's well-being. ○ Transactional leaders manage through clear structures and rewards for performance. Tools of Transformational Leaders: ○ Charisma: Inspire and garner admiration from followers. ○ Inspirational Motivation: Provide a compelling vision of the future. ○ Intellectual Stimulation: Encourage innovation and creativity. ○ Individualized Consideration: Offer personal attention and mentorship. Transactional Leadership Methods: ○ Contingent Rewards: Provide tangible rewards for tasks completed. ○ Active Management by Exception: Proactively prevent problems. ○ Passive Management by Exception: Intervene only when standards are not met. Effectiveness: ○ Transformational leadership is often more effective, enhancing motivation, performance, and satisfaction. ○ Transactional styles also show effectiveness, particularly when excluding passive management by exception. Trust and Leadership: ○ Transformational leaders are likely to be trusted more because they show concern for followers and communicate values effectively. Can Charisma Be Trained?: ○ Charisma isn't solely innate; it can be developed despite being somewhat influenced by personality traits like extraversion and neuroticism. Dark Side of Charisma: ○ Charisma can lead to blind allegiance, potentially harming organizations if not accompanied by other solid leadership qualities. Leader-Member Exchange (LMX) Theory: ○ Focuses on the type of relationship leaders form with individual members. ○ High-quality LMX relationships result in mutual trust, respect, and obligation. ○ Benefits include greater job satisfaction, performance, and organizational commitment. Developing High-Quality LMX: ○ Leaders can foster high-quality exchanges by being fair, dignified, and trusting. ○ Employees can enhance relationships through seeking feedback, being open to learning, and showing initiative. These points outline the core elements of contemporary approaches to leadership, emphasizing the situational effectiveness of different leadership styles and the importance of leader-member relationships. Week 5: Motivation Instructor: Dr. Kevin Leung Key Concepts: 1. What is Motivation? ○ Definition: A set of energetic forces that originates both within and outside an individual, initiates work-related effort, and determines its direction, intensity, and persistence. 2. Components of Motivation: ○ Direction: Focuses on the goals towards which effort is directed. ○ Intensity: Measures how hard a person tries. ○ Persistence: Examines how long a person can maintain effort. 3. Theoretical Perspectives in Studying Motivation: ○ Need Theories: What motivates people through understanding their needs. ○ Process Theories: How motivation occurs through interactions within the environment. 4. Need Theories: ○ Maslow’s Hierarchy of Needs: Sequential needs from physiological to self-actualization. ○ Alderfer’s ERG Theory: Simplifies Maslow’s into three core needs: Existence, Relatedness, and Growth. ○ Herzberg’s Two-Factor Theory: Distinguishes between Motivators (satisfaction) and Hygiene factors (dissatisfaction). ○ McClelland’s Theory of Social Motives: Focuses on Achievement, Power, and Affiliation. 5. Process Theories: ○ Behavioral Theories: Emphasizes the role of reinforcement. ○ Cognitive Choice Theories: Centers on decision-making processes like Expectancy Theory. ○ Self-Regulation Theories: Includes Goal Setting Theory advocating for SMART goals. Need Theories: ● ● Understand the basic needs outlined in Maslow’s Hierarchy (from physiological needs at the base to self-actualization at the top) and how each level motivates behavior. Recognize that only unsatisfied needs motivate. Alderfer’s ERG Theory condenses Maslow’s into three groups: Existence, Relatedness, and Growth, which can be pursued simultaneously and can regress based on frustration. ● ● Herzberg’s Two-Factor Theory differentiates between Hygiene factors (which prevent dissatisfaction but don't motivate) and Motivators (which truly drive employees to perform better). McClelland’s Theory focuses on the needs for Achievement, Affiliation, and Power. Unlike Maslow’s, these needs are not in any order and can vary in intensity between individuals. Process Theories: ● Expectancy Theory: Effort leads to performance (Expectancy), performance leads to outcomes (Instrumentality), and outcomes are valued (Valence). Understanding the connections between these elements helps predict employee motivation to engage in a behavior. Goal Setting Theory: ● Goals must be SMART—specific enough to clarify what is expected, measurable to gauge progress, achievable yet challenging, relevant to the individual’s role, and time-bound with a deadline. Goals effectively direct attention, mobilize effort, enhance persistence, and promote the development of strategies and action plans. Week 6: Leadership Instructor: Dr. Kevin Leung Key Concepts: 1. Introduction to Leadership: ○ Definition: The process of influencing others towards the achievement of goals. 2. Theoretical Perspectives on Leadership: ○ Trait Approach: Identifies personality traits that distinguish leaders. ○ Behavioral Approach: Observes behaviors that are effective for leadership. 3. Contingency Theories: ○ Fiedler’s Contingency Model: Matches leader’s style with the situation to optimize effectiveness. ○ House’s Path-Goal Theory: Adjusts leadership behavior to employee and environmental needs. 4. Contemporary Approaches to Leadership: ○ Transformational Leadership: Focuses on visionary, inspiring, and change-inducing behaviors. ○ Transactional Leadership: Relies on exchanges and rewards to influence employee behaviors. 5. Charismatic and Servant Leadership: ○ ○ Charismatic Leadership: Relies on the leader’s magnetic personality to influence and inspire followers. Servant Leadership: Prioritizes the needs of others and aims to serve rather than lead in the traditional sense. Info for Quiz Preparation: ● ● ● ● Motivation Lecture: Understand the specific components of each theory, particularly how they explain the direction, intensity, and persistence of motivation. Leadership Lecture: Be able to distinguish between different leadership styles and theories, especially noting how transformational leaders differ from transactional ones and the specific conditions under which each leadership style might be most effective according to contingency theories. Expectancy Theory in Process Theories: Focus on how expectancy (effort leads to performance), instrumentality (performance leads to outcomes), and valence (value of the outcomes) interact to motivate behavior. Goal Setting Theory: Understand how setting SMART (Specific, Measurable, Achievable, Relevant, Time-bound) goals can directly influence motivation and performance, supporting with examples if possible. These notes are organized to aid in understanding complex psychological theories by breaking them down into their core components, crucial for preparing for quizzes that may test comprehension and application of these concepts. ● ● ● Differences between Transformational and Transactional Leadership: ○ Transformational Leaders: Inspire and motivate employees to exceed normal levels of performance through charismatic leadership styles, visionary, and stimulating approaches. They focus on changing existing perceptions and motivating followers to put group or organizational interests first. ○ Transactional Leaders: Focus on maintaining the normal flow of operations using a system of rewards and penalties. They are practical and traditional, ensuring that staff follow procedures and perform their designated tasks. ○ Effective Conditions: Transformational leadership is effective in dynamic and competitive environments that require innovation and change. Transactional leadership works well in stable environments where tasks are routine, and the primary goal is efficiency. Expectancy Theory in Process Theories: ○ Dive deeper into how employees weigh the perceived costs and benefits of making an effort. An employee's motivation to perform is increased if they believe that their effort will lead to good performance (Expectancy), that good performance will be rewarded (Instrumentality), and that they will find the reward satisfactory (Valence). Goal Setting Theory: ● ● ○ Specific goals increase performance; difficult goals, when accepted, result in higher performance than easy goals; feedback enhances the effect of specific and difficult goals. This is because specific and challenging goals focus attention and foster a persistent effort, leading to the development of effective strategies. Additional Insights For Expectancy Theory, prepare to apply scenarios where employees might perceive high or low expectancy, instrumentality, and valence, and predict their motivation outcomes
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