QUIZ

economic cost per stage to fix an error or defect

The quality control rule 1:10:100 refers to the…

source

Quality at the _____ means that the people responsible for the work control the quality of their processes by identifying and correcting any defects or errors when they first are recognized or occur.

What is the likelihood that you would recommend us?

The metric known as the net promoter score (NPS) is based on the question…

common / assignable

______ cause variation is the result of complex interactions of variations in materials, tools, machines, information, workers, and the environment. _______ cause variation arises from external sources that are not inherent in the process, appear sporadically, and can be prevented, explained, or understood.

truths about statistical process control

• provides a means by which a firm may demonstrate its quality capability

• can help identify and eliminate unwanted causes of variation

• helps workers know when to take action and when to leave a process alone

continuous / discrete

A(n) _____ metric is one that is calculated from data that are measured as the degree of conformance to a specification on a scale of constant measurement. A(n) ______ metric is one that is calculated from data that are counted.

truths about interpreting patterns in control charts

• one characteristic of a chart in control is that the number of points above and below the center line is about the same

• one characteristic of a chart out of control is that there is a shift in the average value

• a cyclical pattern is unusual and should be suspect

proportion of nonconforming items / total number of nonconformances per unit when the sampling size or opportunities for errors is constant

A p-chart measures the _________ a c-chart measures the __________

sample size / sampling frequency

Designing control charts involves two key issues: ________ and ________

rate of defects / extremely low

When the ______ is _______ , standard control charts are not effective

the performance of a process under specified operating systems

A process capability study is designed to yield specific information about…

natural variations / specifications

The process capability index is the relationship between _________ and ________