OPMAN

OPERATION MANAGEMENT

overseeing/goods and services

EFFICIENT

minimal resources

EFFECTIVENESS

customer needs

VALUE CREATION

inputs (materials, labor and technology) outputs (services and goods)

DESIGN OF GOODS AND SERVICES

Defines/lower limits of cost and the upper limits of quality

MANAGING QUALITY

policies (achieved quality)

PROCESS AND CAPACITY STRATEGY

specific technology

LOCATION STRATEGY

nearness to…/government

LAYOUT STRATEGY

capacity needs

HUMAN RESOURCES AND JOB DESIGN

talent or skills

SUPPLY CHAIN MANAGEMENT

decision on what to purchase/from WHOM

INVENTORY MANAGEMENT

holding decisions/production schedules

SCHEDULING

short term schedules

MAINTENANCE

stable process

MARKETING

promoting and selling

OPERATIONS

deliver the hospitality and tourism services (day to day activities)

FINANCE/ACCOUNTING

tracks financial

OPERATION FOR GOODS AND SERVICES

plays crucial role/tangible

GDP

6.3

AFF

-0.2

INDUSTRY

2.3

SERVICES

4.2

TOURISM RECEIPTS

282.17 MILLION

INTERNATIONAL VISITOR ARRIVAL

3,173,694

PRODUCTIVITY

a measure of how efficiently inputs

(such as labor, materials, and capital)

are converted into outputs (goods or

services). It is typically expressed as a

ratio of output to input. Higher

productivity means more output is

produced with the same or fewer

resources, indicating greater

efficiency.