busn 1210 week 2 managing groups and teams

group

2 or more interacting and independent individuals who come together to achieve particular goals

team

group whose members work intensely and interdependently on a specific, common goal

tuckman’s 5 stages of group and team development model

group performance satisfaction model

conflict

process that begins when one party perceives that another party has negatively affected, or is about to negatively affect, something that the first party cares about

functional

supports the goals of the group and improves its performance

dysfunctional

hinders group performance

task conflict

relates to the content and goals of the work

process conflict

conflict over how work gets done

relationship conflict

focuses on interpersonal relationships

conflict resolution model

assertiveness: trying to satisfy one’s own concerns

• forcing

• problem solving

cooperativeness: trying to satisfy the other person’s concerns

• avoiding

• yeilding

sweet spot: compromising

characteristics of an effective team

• clear purpose

• informality

• participation

• listening

• civilized disagreement

• consensus decisions

• open communication clear rules and work assignments

• shared relationship

• external relations

• style diversity

• self assesment

unique considerations for managing global teams

• group member sources

• group structure

• group processes

• manager’s role