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Quality Management Systems - Requirements
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Scope
ISO Clause 1
Normative references
ISO Clause 2
Terms and definitions
ISO Clause 3
Context of the organization
ISO Clause 4
Understanding the organization and its context
ISO Clause 4.1
Understanding the needs and expectations of interested parties
ISO Clause 4.2
Determining the scope of the quality management system
ISO Clause 4.3
Quality management system and its processes
ISO Clause 4.4
Leadership
ISO Clause 5
Planning
ISO Clause 6
Support
ISO Clause 7
Operation
ISO Clause 8
Performance evaluation
ISO Clause 9
Improvement
ISO Clause 10