Studied by 0 people
Consumer Affect and Cognition
Two types of mental responses consumers exhibit towards stimuli and events in their environment.
Affect
Consumers' feelings about stimuli and events, including emotions, feeling states, moods, and attitudes.
Cognition
Consumers' thinking processes, including knowledge, meaning, beliefs, and understanding of stimuli and events.
Consumer Behavior
The physical actions of consumers that can be directly observed and measured.
Overt Behavior
Consumer actions that can be observed and distinguished.
Covert Behavior
Consumer actions that cannot be observed and distinguished.
Consumer Environments
External factors that influence consumers' thoughts, feelings, and actions.
Social Stimuli
Actions of others in cultures, subcultures, social classes, reference groups, and families that influence consumers.
Physical Stimuli
Store environments, products, advertisements, and signs that can change consumers’ thoughts, feelings, and actions.
Reciprocal System
A system where any element can be either a cause or an effect of a change at any particular time.
Comprehensive Analysis
Any analysis of consumers must consider all three elements (affect, cognition, behavior) and their relationships.
Starting Point for Analysis
Any of the three elements (affect, cognition, behavior) may serve as the starting point for consumer analysis.
Dynamic View
Recognizes that consumers can continuously change over time.
Society, Industry, Market Segment, Individual
Consumer analysis can be applied at several levels:
Marketing Strategy
A set of stimuli placed in consumers’ environments designed to influence their affect, cognition, and behavior.
Note 
Flashcard (63)