Summary of Oral Communication

Flashcards covering key concepts of oral communication as discussed in lecture notes.

What are the 8 C's of Effective Communication?

Courtesy, Clarity, Conciseness, Correctness, Completeness, Consideration, Confidence, Concreteness.

What does 'Courtesy' mean in effective communication?

Being respectful and polite at all times, even during arguments.

Define 'Clarity' in oral communication.

Using simple, understandable language; not confusing the audience.

What is meant by 'Conciseness' in communication?

Being brief and avoiding long explanations or repetitions.

What does 'Correctness' refer to in the context of effective communication?

Sharing only accurate and truthful information.

What is the importance of 'Completeness' in communication?

Including all necessary facts and not leaving messages half-finished.

Explain 'Consideration' in the framework of effective communication.

Adapting to your listener’s mood, mindset, and expectations.

How can 'Confidence' affect communication?

Speaking with belief in oneself; a wrong message can still sound convincing if delivered confidently.

What does 'Concreteness' mean in effective communication?

Being specific and detailed; avoiding vague statements.

What is the first step to choosing the right topic for oral communication?

Matching your topic with the occasion (fun, serious, professional).

What tips can help improve public speaking?

Speak clearly and slowly, vary tone and pitch, avoid filler words, make eye contact, and practice aloud.

What are some common barriers to effective communication?

Physical, perceptual, emotional, cultural, language, gender, and interpersonal barriers.

What is the definition of communication?

The process of sending and receiving messages between people, involving words, feelings, opinions, instructions, etc.

List one goal of communication.

To share information.

What are the 7 elements of communication?

Sender, Message, Encoding, Channel, Receiver, Decoding, Feedback.

What is the difference between downward and upward communication?

Downward communication is from managers to employees, while upward is from employees to managers.

Define the Interaction Model of communication.

A two-way communication model that includes feedback.

What types of communication are defined by expression?

Oral communication (spoken) and written communication (letters, emails, etc.).