chapter 2 Professional Communication in Healthcare

These flashcards cover key concepts related to professional communication in healthcare, including definitions of important terms and questions related to effective communication techniques.

What is therapeutic communication?

Therapeutic communication involves techniques that promote understanding and support when working with patients.

What is adherence?

The act of sticking to something.

What does compassion mean?

Having a deep awareness of the suffering of another and the wish to ease it.

Define coping mechanisms.

Behavioral and psychological strategies used to deal with or minimize stressful events.

What are defense mechanisms?

Unconscious mental processes that protect people from anxiety, loss, conflict, or shame.

What is dignity in the context of healthcare?

The inherent worth or state of being worthy of respect.

What does diversity refer to?

The differences and similarities in identity, perspective, and points of view among people.

What is empathy?

The ability to understand another's perspective, experiences, or motivations.

What is hierarchy?

Things arranged in order and rank.

Explain the importance of personal and professional boundaries in communication in healthcare.

Personal and professional boundaries define the limits of acceptable behavior in interactions, ensuring respect and appropriate relationships.

What are nonverbal communication techniques?

Nonverbal communication occurs through body language and expressive behaviors rather than with verbal or written words.

What is a patient portal?

A secure online website that gives patients 24-hour access to personal health information using a username and password.

Define poised in the context of professional demeanor.

Having a composed and self-assured manner; feeling confident, being patient, and maintaining good posture.

What is rapport?

A relationship of harmony and accord between the patient and the healthcare professional.

What does respect mean in healthcare communication?

To show consideration or appreciation for another person; to feel or show deferential regard for.