Ch. 5 Foundations

How many search results were returned for "leadership" in a 2021 Google search

More than 2.8 billion entries.

What is the critical first step in understanding leadership according to the document

To understand what management is and how it differs from leadership.

What are managers accountable for

A known scope and use a set of well-developed skills to manage in their area.

What are leaders responsible for and function in

An unknown scope, using quite different skills to exercise leadership effectively.

What is a key difference between management and leadership regarding scope

Management oversees processes within a known scope, while leadership works within the unknown.

How is success measured for managers

By the results of those they manage.

What is trust an outcome of in the context of leadership

Honoring one’s word.

What is authenticity defined as in the context of leadership

The degree to which one is true to one's self.

What does a manager's success often depend on

The results of those they manage.

What kind of authority do managers have

Limited and bounded within their assigned area.

What is a key difference in the work of a leader compared to a manager

A leader’s work is to make something happen in the future that was otherwise not going to happen.

What is required to succeed in being a leader and exercising leadership effectively

Development of a foundation upon which confidence to lead grows and is recognized by others.

What did the editors of "The Handbook for Teaching Leadership" find about teaching leadership methods

“Scant empirical evidence that any of these approaches work.”

What is the first foundational factor for leadership discussed

Integrity.

What is a critical component of the definition of integrity

The state of being whole and undivided.

What does operating with integrity mean in the context of the text

To have their word and their actions be undivided and whole, or to honor one’s word.

What does honoring your word simply mean

Doing what you said you would do, or informing others if you cannot.

What is a common misconception that prevents people from honoring their word

Thinking that integrity is only a virtue.

What becomes dependable behavior when integrity is understood as honoring your word

Saying both what is and is not happening—the good, the bad, and the ugly.

What is a second pitfall in honoring one's word

When managers are unaware that they themselves have not honored their word or have missed a deadline.

What does honoring your word help to establish

Workable relationships and to develop a sufficient sense of security.

What is a third pitfall in honoring your word

Thinking integrity means keeping your word or that you must always do what you said.

What are the five perspectives of "your word"

1. What you said you will or will not do. 2. What you know to do or not to do. 3. What is expected of you to do or not do. 4. Moral, ethical, and legal standards. 5. What you say is possible or what you stand for.

What should reports and metrics help you and your department/organization to do

Succeed, not be a waste of time to prepare.

What is an important result of restoring honoring your word

A noticeable increase in overall performance.

What is trust the result of in the context of honoring your word

Being recognized by others, through your actions, as a person who honors his or her word.

What percentage of “most memorable satisfactory” encounters in Service Encounter Satisfaction research involved failures in core service delivery that were openly acknowledged

23%.

What is incredibly important for leaders to be

Trusted by others.

What is the path to operating with integrity

Honoring your word.

What is the most common source of failed leadership today

Being irresponsible or casual about one's word and, by extension, the word of the organization.

What is the second foundational factor discussed

Authenticity.

What is authenticity reflected by

The degree to which one is true to one’s own values, spirit, or character.

According to Socrates, what is not worth living

“The unexamined life.”

What is the inward journey of leadership about

Developing a profound sense of yourself, your spirit, what made you that way, and what your values are.

What does research show is often the reason leaders fail

Lack of emotional intelligence.

What will actions and behaviors always be correlated with in every leadership situation

The way in which the situation occurs for you.

What is decisive and has a direct relationship with how a situation will occur for someone

The context they bring to any situation.

Brain research has determined that we "see" with what

Our brains, not our eyes.

What is the role of context in coloring everything

Being a leader is not about you being perfect or knowing everything.

What is the path to developing authenticity

Increasing your ability to be courageous and transparent about your failures, your weaknesses, and where you are being inauthentic.

What is the ultimate context for exercising effective leadership

To stand for being responsible for your experience of life, for whatever is now and will be in the future.

What does responsibility begin with

The willingness to acknowledge that you are the source of your universe of experience and the events in your life.

Where does the courage to make commitments come from for a leader

Commitment to something bigger than oneself.

What distinguishes leading from managing

Leaders are responsible for, and function in, an unknown scope.

What does success in being a leader have a lot to do with

Discovering or inventing what matters enough to you to be unreasonable with yourself and others.

What does “purpose” or being someone who is up to something bigger than yourself do for a leader

Drives you, becomes the source of your power, and gives you courage and confidence.

How can you discover your purpose

Reflection and conversing with others.

What do big, impossible promises create

Something to which others can be committed, which leaves them with a sense that their lives are also about something bigger than themselves.

What quote is shared from Theodore Roosevelt

About the credit belonging to the man who is actually in the arena.

What is one of the most important new skills needed after committing to something bigger than yourself

Listening effectively.

What does Steven Covey say to seek first

"Seek first to understand, then to be understood."

What should you not let

Do not let weak commitments slide by; too much is at stake.

Without authenticity what will happen

you will not succeed as a leader.

What does Table 5.1 primarily compare

Management and Leadership characteristics and functions.

Where does the Italian verb "maneggiare," from which the term manager derives, mean

"To handle, train, and be in charge of, control horses."

According to the document, what can be "overwhelming" in conventional wisdom about leadership

The amount of contradictory information.

What is the role of a manager regarding "status"? Accounting for the status of everyone and everything within their scope of accountability.

What are the "phenotypes" of managers mentioned

Top, Middle, and Supervisory.

What is a key difference in the scope of accountability for different levels of managers

It varies, and in some cases, overlaps.

What does "navigating in uncertainty and ambiguity" characterize

The work of a leader.

What is a significant difference in how success is measured between managers and leaders

Managers by results of those they manage; leaders by something happening that wouldn’t have.

What does "self-generating comfort to experiment" mean

Being willing to use trial and error to discover the way.

Who is "available" to embrace the foundational elements of leadership

Anyone at any position in an organization.

What does it mean for leaders to "engender the trust of those being led"? Successfully earn their trust.

What is meant by "your word is what you said you will do or will not do"? Making and keeping commitments, as said.

What makes management authority unique

It is limited and bounded within their assigned area.

What is required for a leader to acknowledge about themselves

Both their successes as well as failures.

What does the text say about leadership skills being found only among managers

They are not mutually exclusive.

What "challenge" do strong performers promoted to managers face

Shifting from self-managing to mobilizing employees.

What skills do managers need that are listed in the text

Effective delegation, developing credible budgets, delivering performance evaluations.

What is the primary "work" of a leader related to the future

To make something happen that would otherwise not happen.

What must leaders have the "courage" to take on

Being responsible for what is unknown.

What "sense-making ability" do leaders need

The ability to navigate in uncertainty and ambiguity.

What did the authors find in their 25+ years of using methods to teach leadership

"Scant empirical evidence that any of these approaches work."

What does the text suggest is lacking in current leadership education

The intellectual rigor and institutional structure to advance.

What "precept" does much of the text's material support

Actually being an effective leader.

What does the quote by Narayana Murthy compare to a "clear conscience?", The softest pillow.

What is "independent" about integrity, as defined

It is not a normative or relative phenomenon.

What does an increase in integrity lead to regarding performance

An increase in conditions allowing for maximum performance.

What does it mean to "let others know" if you cannot fulfill your word

To inform them in advance of the promised deadline.

What is a common misconception leading to failing to honor one's word

Assuming integrity is only a virtue.

What does "reporting only good news" hide

The resulting impact and damage to performance.

What does an environment with reliable information allow managers to do

Make appropriate decisions and address what is/is not getting done.

What can be impacted negatively when managers and staff are unaware of commitments

Not only their area, but organizational and personal performance.

What does "keeping one's word" refer to in relation to fulfilling commitments

Completing what was promised.

What does "honoring one's word" allow you to do in difficult situations

Operate with integrity even when unable to fulfill.

What is considered the "first step" to being a person of integrity

Understanding how your word is constituted.

What does the second perspective of "your word" include

What you know to do or not to do.

What is the potential problem with expectations and “your word”

Your expectations of others are not their word unless they agree.

What is included in “your word” relating to moral, ethical, and legal standards

All not declined.

What does "what you say is possible" include regarding "your word?”

Taking actions necessary to realize what you stand for.

What does reflecting on the "current state of your word" involve

Considering staff, department, and accountability areas.

What should managers do with reports and metrics that are wasteful

Change them so they are useful for success.

What does managing what you "can see" with integrity mean

Managing what you are aware of in terms of commitments.

What percentage of satisfactory encounters had reported failures

23%.

What does “walking the talk” represent in the context of trust

Keeping one’s word.

What is the “result” of being recognized as one who honors his/her word

Trust from others.

When is the time to analyze benefits and costs before commitment

Before your word is given, not afterwards.

What happens when people lack the strength to operate with integrity

They can be dangerous when faced with counterforces.

What does the "unceasing self-discipline" relate to for leadership

The price they have to pay for leadership.