ch18 leading teams

social facilitation

the tendency for the presence of others to enhance performance

requirements of teamwork

• focus on a mission

• pull together in the same direction

• communicate their objectives and needs

• are willing to sacrifice for the team

• trust one another

5 contributions teams make

• creativity

• quality

• speed

• productivity

• employee satisfaction

functional team

manager and subordinates

Cross functional team

composed of employees from about the same hierarchal level, but from different areas of expertise

task force

group of employees from different departments formed to deal with a specific activity and existing only until that task is completed

Self managed team

group of employees who share the responsibility of planning and executing their work without the supervision of a manager

4 ways team norms develop

1. critical events in team’s history

2. Primacy- first behavior precedents

3. carryover from other experiences

4. explicit statement from leader or member

determinants of team cohesiveness

• amount of team interaction

• shared goals

• personal attraction to the team

• past success

consequences of team cohesiveness

• morale

• productivity

causes of conflict

• competition over limited resources

• goal differences

• communication breakdown

• trust issues