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Nonverbal communication
How people communicated without words, including via facial expressions, tone of voice, gestures, body position, movement, touch, and gaze
Encoding Facial Expressions
Expressing emotions in the same way
Decoding Facial Expressions
Interpreting facial expressions in the same way
Affect Blends
Facial expressions in which part of the face registers one emotion while another part registers a different emotion
Display Rules
Culturally determined rules about which nonverbal behaviors are appropriate to display
Emblems
Nonverbal gestures that have well-understood definitions within a given culture, usually having direct verbal translations
Thin-Slicing
Drawing meaningful conclusions about another person’s personality or skills based on an extremely brief sample of behavior
Attribution Theory
The way in which people explain the causes of their own and other people’s behavior
Internal Attribution
The inference that a person is behaving a certain way because of something about the person, such as attitude, character, or personality
External Attribution
The inference that a person is behaving in a certain way because of something about the situation they’re in, with the assumption that most people would respond the same way in that situation
Covariation Model
A theory that states that to form an attribution about what caused a person’s behavior, we note the pattern between the the behavior occurs and the presence or absence of possible casual factors
Consensus Information
The extent to which other people behave the same way toward the same stimulus as the actor does
Distinctiveness Information
The extent to which one particular actor behaves in the same way to different stimuli
Consistency Information
The fréquence with which the observed behavior between the same person and the same stimulus occurs across time and circumstances
Perceptual Salience
The seeming importance of information that other people are paying attention to
Two Step Attribution Process
Make an automatic internal attribution
Then thinking about the possible situational reasons
Self-serving attributions
People’s tendency to take credit for their successes by making internal attribution but to blame the station or others for their failures by making external attributions
Belief in a Just World
A defensive attribution wherein people assume that bad things happen to bad people and good things to good people
Bias Blind Spot
The tendency t o think that others are more susceptible to attributional biases than we are