Hospitality and Tourism Cluster Exam Review

A comprehensive set of flashcards covering key concepts, terms, and principles from the Hospitality and Tourism Cluster exam review.

What is the purpose of communicating lessons learned after a project?

To share insights with relevant stakeholders.

When is the best time to identify resources needed for a project?

Before the project begins.

What personal benefit can an employee gain from following the chain of command?

Stronger relationships.

What is a right every hotel guest has during their stay?

Clean and sanitary conditions.

If a person relies mainly on nonverbal communication, they are from a __ culture.

High-context.

Who organizes shipping and acts as an intermediary in international transactions?

Freight forwarder.

What time-management principle does Lilly need to learn when taking on too many projects?

Don't commit to more work than you can handle.

What do cash flow statements summarize?

Cash entering and leaving a company.

In enterprise risk management, what type of risk is described by natural disasters?

Operational.

What can make a business's emergency evacuation plan more effective?

A clear chain of command.

Which is a way the hospitality industry can address changing customer expectations?

Keeping up with the latest trends.

What helps speakers prepare for oral presentations?

Practicing their speech.

What is a possible result of modeling ethical behavior?

You will form positive relationships.

What are examples of private property?

Possessions like a laptop or a fish tank.

What does risk management aim to do?

Identifies, analyzes, and treats risks.

What is the motive behind Charlie booking a trip to relieve stress?

Escape/relax.

What promotional strategy targets users who previously visited a website?

Remarketing.

What ensures guests' charges are efficiently processed in resorts?

Automated software.

To prevent identity theft, employees should __.

Use secure web browsers.

Businesses use __ to summarize large amounts of data.

Descriptive statistics.

What is a benefit of increased technology use in accounting?

Improved real-time reporting.

What cash control method involves limiting personnel handling cash?

Proper authorization.

What are examples of operating expenses businesses may incur?

Payroll and benefits.

What type of data do businesses in hospitality collect through observations?

Primary data.

What should a gluten-free bakery emphasize to communicate product value?

The uniqueness of its gluten-free goods.

The hospitality industry positively impacts local economies by __.

Providing regular business to local restaurants and shops.

Which traits are essential for success in hospitality and tourism?

Attention to detail and enthusiasm.

What helps in effectively selling tour packages?

Understanding the target market.

What is part of the editing process in writing?

Checking for typos, run-on sentences, and capitalization errors.

What is Skittles's brand slogan?

Taste the rainbow.

What is the best vacation option for a family that values the outdoors?

Great Smoky Mountains National Park.

What ethical principle aligns with safeguarding the environment in tourism?

Viability.

What type of market segmentation involves dividing customers by travel behavior?

Behavioral segmentation.

What is an example of a secondary tourist resource?

Hotels.

What structure organizes businesses by region?

Divisional structure.

What should businesses do when negotiating with travel suppliers?

Communicate regularly with their suppliers.

What document gives authority to manage someone's financial affairs if incapacitated?

Power of attorney.

What illustrates the dependency of hospitality segments on one another?

Hotels relying on airlines for guests.

What stage is not part of a product's life cycle?

Adolescence.

What strategy prevents customer credit card fraud?

Request customer identification.

What aspect of quality do businesses demonstrate by obtaining quality parts and soliciting feedback?

Quality assurance.

What is a benefit of key account management?

It increases customer loyalty and trust.

What type of production process is often used for seasonal items?

Intermittent production process.

What should employees do when a customer becomes angry?

Remain calm and listen closely to the customer.

What is a disadvantage of physical records storage?

Office space needed.

What is the first step in developing a sales proposal?

Conduct market research.

What type of collaboration involves team members relying on each other?

Interdependent.

What can businesses anticipate in terms of customer needs by knowing their customers?

Increased customer loyalty.

What is encouraged through respectful communication?

Constructive dialogue.

What search term will yield the best results for cities named Orange?

Orange -fruit.

What is the most appropriate channel for sensitive communication?

In-person conversation.

What is a major benefit for effectively anticipating customers' needs?

Increased customer loyalty.

What do tracking invoices help businesses do?

Identify billing errors.

Before protecting digital assets, a business must __.

Take inventory of its digital assets.

What type of purchase order is Janson Lumber's shipment of lumber?

Standing purchase order.

What is the type of utility related to the availability of goods or services?

Place utility.

Collectibles fall on the investment risk pyramid as __.

High-risk.

What is the recommended disposal method for household hazardous waste?

Bring it to a drop-off facility.

What is the mode of the data set [2,3,9,6,4,8,3]?

3.

What is the first step in trip planning?

Determine the destination and duration.

Customers often associate __ with price.

Quality.

What can poor organization lead to in a business setting?

Miscommunication.

What is key for ensuring accessibility for special needs guests in a hotel?

Spacing out furniture appropriately.

What helps managers delegate authority?

Organizational chart.

What is a true statement regarding customer voice in branding?

Businesses tailor their brand to suit their customers.

What demonstrates a company's range of consumer financial products?

Product line.

What may need to be more limited if a project’s budget decreases?

Scope.

What fulfills a hotel’s satisfaction guarantee?

Customer service.

What do targeted ads for previous website visitors represent?

Remarketing.

What can a restaurant do to prepare for peak season?

Hire seasonal staff.

What is an example of an extensive decision?

Choosing a college to attend.

How should you respond when you disagree in a group discussion?

Say, 'I can see where you’re coming from, but I don’t agree.'

What occurs first in the prospecting process?

Selecting sources and methods.

What is Candice's motive for traveling to immerse herself in history?

To learn.

What describes employees leaving the office to pressure their employer?

Strike.

What is an example of a business logo?

Pepsi’s red, white, and blue circle.

What do waiters repeating orders prevent?

The wrong order from being placed.

What type of promotion is Apple and Samsung using to persuade buyers?

Secondary product promotion.

What is a key benefit of technology in hospitality and tourism?

Increased efficiency.

What traits can help tolerate uncertainty?

Self-confidence, optimism, caution.

What should companies prioritize to improve customer service?

Properly training employees.

What do target markets help marketers achieve?

Meeting customers’ needs more effectively.

What career area would Nicolette be working in at a theme park?

Recreation, amusements, and attractions.

What is the first step to building a hotel distribution strategy?

Identify business objectives.

What allows businesses to retrieve customer information quickly?

A database.

What type of marketing involves unique and attention-grabbing tactics?

Guerrilla marketing.

What does censorship restrict?

The suppression of information considered offensive or unacceptable.

What strategy is a restaurant using by creating new cola flavors?

Product extension.

What process changes tacit knowledge into formalized knowledge?

Codification.

What provides boundaries in decision-making?

Establishing decision criteria.

What part of a written report contains the main information?

Body.

What should you do after administering first aid to someone?

Contact medical personnel.

What type of tourist resource includes historic districts?

Primary tourist resource.

What is the effective rate for credit card processing of $8,219.90 on total sales of $118,229.07?

6.95%.

What characteristic of hospitality products differs by service provider skill?

Variability.

What strategy does the tourism industry use to engage younger customers?

Influencer marketing.

What demonstrates corporate responsibility?

Sponsoring local community events.

What type of destination should Isaac and Penelope look for?

Winter sports areas.

In product marketing, businesses sell __ to customers.

Value.