Business of IT

_____________ is a part of the day-to-day operations of almost all function organizations.

IT

IT _________________ is the system of processes that ensures the effective and efficient use of IT to enable an organization to achieve its business goals and to add value to key stakeholders.

governance

To organize projects in the IT domain, organizations follow __________________ methodologies to guide them to completion.

project management

Project Management frameworks ensures that projects are well defined with

• clear attainable goals

• resources in place for successful completion

What are the three different domains of IT Functions?

• Communication

• Data Collection and Management

• Information Security Management

Which IT function allows an organization to collect, store, manage and use vast amounts of information?

Data Collection and Management

Which IT function keeps the company's data secure?

Information Security Management

Which IT function is used to improve how organizations interact with their customers?

Consumer Relationship Management

Roles within the IT department collectively manage IT activities that align with the organization's __________, ___________, and _____________goal

strategic, tactical and operational

Goals that are long-term. Organization's aspirations determined by management.

Strategic Goals

______________________ supports the company's compliance with regulations and supports initiatives for competitive advantages, company's growth and innovation, an increase of assets, and reduction of risks.

IT governance

The vision, mission and objective of the IT department should ______________ with the organizations vision, mission and objective.

align

This administrator sets up, maintains, and monitors devices that support business operations. (i.e. projectors, and smartboards)

System Administrators

This administrator sets up, maintains, and monitors hardware and software that support the networking components of the computer systems.

Network Administrators

_____________uses the resources and skills of a developed workforce from an external organization.

Outsourcing

Insourcing generally requires development of new operations and processes, making it an ____________ option.

expensive

The four phases of the PM life Cycle Model are

initiation, planning, execution, closure

Which phase includes developing a road map that ensures everyone follows

Project Planning

Which documents are included in the project planning phase?

• Communication Plan

• WBS

• Scope Statement

In which phase are project deliverables developed and completed?

Execution

In which phase does the project team meet allowing members of the project team to reflect on strengths and opportunities for improvement.

Closure

Which phase has SMART goals and the CLEAR framework?

Planning

Which document outlines objectives, deliverables and milestones?

Scope Statement

Which document defines high-level goals to meet throughout the project's duration?

Milestones

Risks in _____________ can be mitigated by assessing potential disruptions, ensuring adequate support from stakeholders, and having a shared understanding of the project's complexity.

integration

Risks in _______________ typically revolve around budget, people, technology, requirement and stakeholder support.

execution

Two key strategies to successfully identify risks of the unknown are?

• monitoring of parameters

• milestones and communication

Uncontrolled change of a project's scope, typically adding tasks and increased, unplanned costs to the project is

scope creep

Departments and individuals resist organizational changes resulting from the project are

resistance to change

_____________ is when completion of some tasks is dependent on the completion of other tasks.

project dependencies

_______________ is the system of interconnected devices.

Internet of Things (IoT)

Laptops, Smartphones and Tablets are examples of

mobile computing

_________ refers to the growing interdependence of the world's economies and cultures, brought about by the trade of goods and services and the flow of information and people.

Globalization

The IT revolution is driving the extraordinarily rapid ___________ in the cost and the rapid ____________ in the processing power of digital technologies.

decrease, increase

Globalization accelerates developing

technology