Patient-Centered Communication in Pharmacy Practice

Veterans Health Administration

The ________ implemented a national home telehealth program to provide routine chronic care management services for:

IOM defines patient-centered care as

providing care that is respectful of and responsive to individual patient preferences, needs, and values and ensuring that patient values guide all decisions.

relevant medical medication

The pharmacist ensures the collection of the necessary subjective and objective information about the patient to understand the ________ history and clinical status of the patient.

effective communication

It supports engagement and ________ with patients and their caregivers, allowing them the best service possible.

Diagnosis recommendations

________ are made to the patient.

pharmacist monitors

The ________ and evaluates the effectiveness of the care plan and modifies the plan in collaboration with other healthcare professionals and the patient or caregiver as needed.

Better communication

________ can prevent serious adverse effects and possibly death.

Health care

________ in recent years has shifted from error prevention to patient safety.

effective relationship

A(n) ________ forms the foundation that allows you to meet your professional responsibilities of patient care.

Effective communication

________ is central to meeting these patient care responsibilities in the practice of pharmacy.

What is patient centered care?

The better practice of caring for the patient in ways that are meaningful and valuable to the patient

what re the three things patient centered care includes

listening, informing, feedback

What are the most prevalent errors causing mortality

medication-related error

what is the Pharmacists’ Patient Care Process

Collect, asses, plan, implement, follow up

what happens Once a healthcare provider is contacted?

The healthcare provider listens to the patient, applies their meaning, and conducts an assessment diagnosis/recommendations are made to the patient.

What is the better practice of caring for the patient?

in ways that are meaningful and valuable to the patient.

how has healthcare shifted in the last few years

from error prevention to patient safety

what does JCPP stand for

Joint Commission of Pharmacy Practitioners

how does follow occur in the patent care process

The pharmacist monitors and evaluates the effectiveness of the care plan and modifies the plan in collaboration with other healthcare professionals and the patient or caregiver as needed.

how can patient be come comfortable with their healthcare team

by being able to lay one’s own judgements and preconceived opinions aside is necessary when working to provide the best possible patient care