Work & the Global Economy Organizational Communication

industry stagnation

When an industry stops growing. Example: Print newspapers declining as digital news rises.

corporate downsizing

Reducing workforce to cut costs. Example: Layoffs during recession.

retrenchment

Cutting spending to stabilize operations. Example: Removing low-profit product lines.

service encounters

Customer-facing interactions shaped by communication. Example: Baristas interacting with customers daily.

global economy

Countries’ economies depend on each other. Example: Supply chain disruptions affecting prices worldwide.

gig work

Short-term, flexible jobs managed through apps. Example: Uber, DoorDash, freelance platforms.

gig work critique

Gig jobs lack stability, benefits, and security. Example: Drivers covering their own fuel and insurance.

free agents

Workers who change jobs frequently and work independently. Example: Freelance web designers.

algorithmic management

Work assigned and monitored by software, not humans. Example: Delivery apps tracking driver efficiency.

corporate employee

Stable job with benefits and long-term expectations. Example: Accountant at a firm.

independent contractor

Self-employed worker hired per task. Example: Freelance photographer.