Job Interview

Tell Me About Yourself

• Aniyah, 17, Rising College Freshman (I’ll be attending school at John Jay in the fall)

• In high school I did Field Hockey & Dance

• Dance Captain (all throughout high school I’ve had to maintain the school, work, and sports balance.) It has greatly strengthened my work ethic over time.

• I worked at Wings Over Baldwin for a year and a half. Gained experience in customer service, task efficiency, adaptability and communication.

• I learned the value of up-selling menu items. (6 pc wing → meal/ add drink)

• Always made sure to promote bogos and other coupons/deals

• Learned to multi task in a fast paced environment. (super-bowl shift/ other major football events)

Personal Strengths

• Enthusiastic & welcoming

• Communicative

• Solution Oriented (customer’s order was messed up I tried my best to understand their perspective and proposed ways I can remedy the issue) (remaking food, calling up the manager, issuing a refund etc.)

• Cooperative (can agree to disagree, prioritizing the task at hand, ensuring customers are satisfied despite personal differences)

Weaknesses

• Perfectionist (during field hockey was always highly critical of myself despite others telling me I was playing well)

• Neat Freak

Why I Want to Work at Nordstrom

• I value good customer service and that’s a huge part of the brand’s mission

• I enjoy helping people

Questions for Them

• What do you enjoy most about working at Nordstrom?

• What qualities do your most successful employees have?

• How do you measure performance in this role- is it mostly through sales, customer satisfaction, or a combination?

• Whats the training process like for a sales associate?

• How would you describe the team dynamic here?

Problem Solving

• accidentally added an extra item to a customers order and didn’t realize until they came in to pick it up

• I told my boss about it and then he taught me how to remove the charge and issue a refund on the computer system

• so i learned a valuable lesson from it

Highlighted Accomplishment

• Handed out 100 flyers at the gym promo for Wings Over