SOFTWARE QUALITY (QUIZ_2)

1. What is the main purpose of a Quality Management System (QMS)?

   a) To increase employee salaries
   b) To ensure consistent product and service quality
   c) To reduce customer interaction
   d) To replace management roles

b) To ensure consistent product and service quality

2. Which standard is most commonly associated with Quality Management Systems?

   a) ISO 9001
   b) ISO 27001
   c) ISO 14001
   d) ISO 31000

a) ISO 9001

3. Quality planning is mainly concerned with:

   a) Identifying defects
   b) Defining quality objectives and processes
   c) Fixing customer complaints
   d) Auditing employees

b) Defining quality objectives and processes

4. Which of the following is a core principle of quality management?

   a) Individual decision-making
   b) Customer focus
   c) High cost tolerance
   d) Minimal documentation

b) Customer focus

5. Quality assurance focuses on:

   a) Detecting defects after delivery
   b) Preventing defects through process improvement
   c) Increasing testing effort
   d) Inspecting final products only

b) Preventing defects through process improvement

6. Quality control primarily involves:

   a) Process definition
   b) Training programs
   c) Inspection and testing
   d) Management reviews

c) Inspection and testing

7. Continuous improvement in QMS is commonly associated with:

   a) Waterfall model
   b) PDCA cycle
   c) Spiral model
   d) V-Model

b) PDCA cycle

8. What does PDCA stand for?

   a) Plan–Do–Check–Act
   b) Prepare–Develop–Control–Analyze
   c) Perform–Design–Create–Apply
   d) Plan–Develop–Check–Approve

a) Plan–Do–Check–Act

9. Which document defines how quality will be achieved in a project?

   a) Project charter
   b) Quality policy
   c) Quality management plan
   d) Test case

c) Quality management plan

10. Internal audits in QMS are conducted to:

    a) Punish employees
    b) Meet customer demands
    c) Evaluate compliance with QMS requirements
    d) Increase documentation

c) Evaluate compliance with QMS requirements

11. Which role is responsible for ensuring QMS implementation?

    a) Customer
    b) Quality manager
    c) Developer
    d) Tester

b) Quality manager

12. Customer satisfaction in QMS is measured through

    a) Internal meetings
    b) Source code reviews
    c) Feedback and surveys
    d) Budget analysis

c) Feedback and surveys

13. Which of the following is NOT a benefit of implementing QMS?

    a) Improved efficiency
    b) Higher customer satisfaction
    c) Increased process consistency
    d) Guaranteed zero defects

d) Guaranteed zero defects

14. Corrective action is taken to:

    a) Prevent potential problems
    b) Fix the root cause of an existing problem
    c) Improve documentation style
    d) Increase audit frequency

b) Fix the root cause of an existing problem

15. Preventive action aims to:

    a) Eliminate existing defects
    b) Identify potential causes of future defects
    c) Increase product cost
    d) Reduce employee training

b) Identify potential causes of future defects

16. Which of the following best defines “quality”?

    a) Expensive products
    b) Meeting customer requirements
    c) Maximum features
    d) Zero errors

b) Meeting customer requirements

17. Management review in QMS is important to:

    a) Approve employee leave
    b) Review financial performance
    c) Ensure QMS effectiveness and improvement
    d) Conduct product testing

c) Ensure QMS effectiveness and improvement

18. Documentation in QMS is important because it:

    a) Slows down development
    b) Creates bureaucracy
    c) Ensures consistency and traceability
    d) Eliminates the need for audits

c) Ensures consistency and traceability

19. Which tool is commonly used for quality improvement?

    a) Fishbone diagram
    b) Gantt chart
    c) ER diagram
    d) Network topology

a) Fishbone diagram

20. In QMS, process approach means:

    a) Focusing only on final products
    b) Managing activities as interconnected processes
    c) Ignoring workflow dependencies
    d) Eliminating documentation

b) Managing activities as interconnected processes