Hospitality Law Exam 2

When does a customer actually become a guest?

When they arrive on property with intent to register

When does the guest inked relationship end?

1) guests stay period expires

2) after reasonable time elapsed after check out

3) guest gets evicted and becomes a trespasser

4) when the guest leaves the property

3 requirements to limit liability on guests property

1) safe available 24 hours

2) post notice of safe at front desk, registration, and guest room door

3) post limit of liability at front desk, registration, and guest room door

3 requirements for a bailment to be legal (automobiles/ coatrooms)

1) must be a tangible item

2) there must be delivery from bailee to bailor with acceptance

3) understanding of no transfer of ownership

when can a hotel refuse a guest?

1) unwilling/ unable to pay

2) no vacancy

3) bring in items that are not accepted by the hotel (break hotel rules)

4) drunk/ disorderly

5) contagious disease, poor reputation

when can an employee legally enter a guest room?

1) checkout time has expired

2) if a guest invites in

3) if there is an imminent danger

4) housekeeping/ maitnence

when can a hotel evict a guest?

1) break hotel rules

2) bill is not paid

3) drunk/ disorderly

4) contagious disease, illegal activity

innkeepers lien

1) lock out guest

2) inventory move items to storage

3) auction the goods to pay bill

4) any money over and above paying bill must be returned to guest

object is food in food causes injury, two best to determine gets to court

1) foreign/ natural

2) reasonable expectations

if a patron offers partial payment on a bad check, how should management handle? and why?

1) anything over $500 is a felony

if you accept partial payment you granted credit - and no longer prosecute on felony

1) collect partial payments but do not cash

2) when you have all payments through cash

Dram Shop Act

1) illegal sale

2) alcoholic beverage

3) intoxicated person

4) caused injury to plaintiff

restaurants obligation under the Truth and Menu Act

what is written on the menu is accurate to the items served

when receiving a travelers check what should the front desk check for?

monetary unit

what should be explained to bouncers/ security about evicting patrons?

only force necessary is used

do liability limits like guest goods apply to valet parked cars?

no