Interpersonal Communications Quiz #2 Study Guide

What are the 6 common mistakes in a conflict?

avoidance

reduced communication

imposition

triangulation

payback

bargaining and compromise

Define “avoidance” and what effects it leads to.

ignoring the problem; postponing addressing the conflict in hopes that it will go away

leads to resentment and demotivation

Define “reduced communication” and what effects it leads to.

closing off channels of communication; makes conflict less visible

leads to resentment

Define “imposition” and what effects it leads to.

when a person (not directly involved) in power unilaterally imposes a solution

leads to resentment and demotivates “loser”

Example: a coach picks one player’s solution over another’s

Define “triangulation” and what effects it leads to.

when one party (victim) appeals to a third party (rescuer) for support instead of directly confronting the other party (villain)

leads to emotional fallout

Define “payback” and what effects it leads to.

it is simply revenge and never genuinely addresses the original conflict

leads to escalated damage and destroys trust

Define “bargaining and compromise” and what effects it leads to.

negotiating an amiable solution; not ideal, but can be effective in some situations

leads to people withholding information, damaging trust and cohesion

Where do we get our self-esteem from? (Give 3 examples)

presenting self things (clothes, makeup, etc.)

family and friends

social media (likes, comments, shares, etc.)

social gatherings

SIT assumes that…

our self concept is derived from perceived membership in relevant social groups

Define groups.

a set of individuals who hold a shared social identification or view themselves in the same social category

What are 3 examples of groups/social categories?

clubs

church

jobs

gym

cats or dogs

What is social comparison?

when we divide the world into groups we belong to (our in-groups) and other relevant groups that we don’t belong to (our out-groups)